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How to get dealership to fix seeping rear diff?

Discussion in '3rd Gen. Tacomas (2016-2023)' started by Anchovy, Nov 19, 2018.

  1. Nov 19, 2018 at 4:00 PM
    #1
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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    How should I deal with a stealership that refuses to fix something on my truck under warranty? The problem I’m having is my rear diff is seeping oil but my truck isn’t on the recall list so the dealer basically told me they can’t do anything to fix it. My biggest problem is that it’s a warranty issue at this point, the rear diff shouldn’t leak, weep, or seep ever and they should fix it without question
     
  2. Nov 19, 2018 at 4:01 PM
    #2
    here4cake

    here4cake Well-Known Member

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    Call corporate and start a claim through them. Explain that the dealership is refusing to address a problem under warranty.
     
  3. Nov 19, 2018 at 4:02 PM
    #3
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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    Only issue I have with that is I’m not sure how corporate would look at the lift kit and bigger tires, they might try to pin the leak on me because of it
     
  4. Nov 19, 2018 at 4:03 PM
    #4
    The_Devil

    The_Devil Well-Known Member

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    Where are you located?
     
  5. Nov 19, 2018 at 4:03 PM
    #5
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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    (Not so) good old New Jersey
     
  6. Nov 19, 2018 at 4:04 PM
    #6
    dc7rr1

    dc7rr1 Well-Known Member

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    Nowadays a lot of companies care enough about social media that they monitor it. I have found that posting legitimate complaints on Facebook, Twitter, Instagram, etc has produced results.
     
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  7. Nov 19, 2018 at 4:05 PM
    #7
    shakerhood

    shakerhood Well-Known Member

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    Possibly try a different Dealer
     
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  8. Nov 19, 2018 at 4:06 PM
    #8
    Rujack

    Rujack Stop Global Whining

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    How many miles on it?
     
  9. Nov 19, 2018 at 4:07 PM
    #9
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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  10. Nov 19, 2018 at 4:07 PM
    #10
    The_Devil

    The_Devil Well-Known Member

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    Agree with post above. I would make an appointment to speak to customer care representative at dealership and let them know this is the last attempt to resolve the issue at the dealership level.

    You have the option of asking for remediation with Toyota corporate.

    Is there a different dealer nearby, New Jersey has to have plenty of them
     
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  11. Nov 19, 2018 at 4:08 PM
    #11
    Rujack

    Rujack Stop Global Whining

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    Yea maybe try a different dealer. Prob the easiest solution if you have another dealer nearby.
     
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  12. Nov 19, 2018 at 4:09 PM
    #12
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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    There’s plenty of dealers near-by, there’s one right down the road. I have to admit I’ve never gone to another dealer for service/repair I would just call and ask to make an appointment, right?
     
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  13. Nov 19, 2018 at 4:11 PM
    #13
    shakerhood

    shakerhood Well-Known Member

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    Should be that easy, tell the service advisor your truck has a leaking diff and would like an appointment
     
  14. Nov 19, 2018 at 4:12 PM
    #14
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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    I suppose they can look up in the Toyota database and see that I have an extended warranty, right?
     
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  15. Nov 19, 2018 at 4:13 PM
    #15
    shakerhood

    shakerhood Well-Known Member

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    Yep, your VIN will be in the system
     
  16. Nov 19, 2018 at 4:14 PM
    #16
    2016Tacoman

    2016Tacoman Well-Known Member

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    Make sure you have the work order in writing refusing repair so that if something were to happen you are covered.
    Make them aware of this also.
     
  17. Nov 19, 2018 at 4:15 PM
    #17
    Anchovy

    Anchovy [OP] Rule #1: Never take me seriously

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    Is this if I decide to go to corporate or if I go to another dealer?
     
  18. Nov 19, 2018 at 4:17 PM
    #18
    tcjacado

    tcjacado Well-Known Member

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    Send off some emails and make some phone calls
    https://www-odi.nhtsa.dot.gov/VehicleComplaint/

    https://echo.epa.gov/report-environmental-violations

    http://www.mpgfraud.com/


    KEY EXECUTIVES
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    andrew_gilleland@toyota.com
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    otaq@epa.gov
    Jim.simons@dot.gov
     
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  19. Nov 19, 2018 at 4:19 PM
    #19
    2016Tacoman

    2016Tacoman Well-Known Member

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    Go to same dealer first and get the paperwork, then call corporate. Otherwise its a he said I said type thing.
    I bet corporate jumps on it pronto. No sense you running around.
     
  20. Nov 19, 2018 at 4:20 PM
    #20
    Sum1 Else

    Sum1 Else Well-Known Member

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    Take it to another dealer. I can’t believe some of the goofy knucklehead dealers that can’t
    fix a simple problem. Evidently that dealership does not use certified mechanics.
     
    Anchovy[OP] likes this.

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