I won’t buy from WarFab again.

On the WarFab site on a Sunday I put Tacoma tie rod sleeves in my cart and went to the checkout. I attempted to pay but got an error message saying my order could not be completed. Immediately, without leaving the checkout or refreshing, I payed with a different method. I then saw that I got emails confirming two orders. I immediately emailed and said I only wanted one. The next day, Monday, I got an email from WarFab saying they would cancel one order but charge me a “restocking fee.” I emailed to ask for clarification but they never responded. I got an automated email that said my parts were shipped, but after four days USPS did not have the package so I emailed again. USPS later got the package. After I got the package I emailed again asking about refunding my “restocking fee” but once again they did not reply.

 

They suck..

 

For clarification, in your original email to cancel one of the orders, did you explain that it was a duplicate order because their site said they couldn't process the original order (even though they did)? Or did you just simply request to cancel one of the orders without that context?

 

Good question, thanks. In my original and subsequent emails I explained the whole sequence about the error message that the order could not be completed and that the second attempt went through.

 

Anyone else have a similar experience?

 

Did it seem like an automated message?

Regardless they should have corrected the f up within the work week. I can't stand poor communication. If you cant answer emails within a few days, you need to hire more people.

 

Yikes. That’s not good for business.

 

No, very clearly not automated. It was signed with an individual’s name, and the same individual answered the email about the item failing to ship. I got the replies about canceling the order and the item not shipping within a day. But there was never a reply to either email inquiring about the “restocking fee.”

 

That would set me right off. People wonder why Amazon is succeeding, customer service and returns are cake.

I've had issues like this that are truly baffling. Even if you meant to order 2 sets, canceling and order within 24 hours does not constitute a restock. Absolute BS.

 

Agreed. And I was and am set off. Thankfully my credit card company has my back.