JustDSM ignoring older customers?

Hate to say this,
But it is looking like JustDSM has decided to give me as one of his "old" customer the middle finger. Just because he is being asked today to do what was asked/expected of him to do in the first place at the time of tune purchase.

What has been the experience of other forum members. That might fall into the "old" customer catacory?

 

^Is this related to your P0037 Bank 1 Sensor 2 heater circuit code? https://www.tacomaworld.com/threads/check-engine-no-overdrive.828967/

 

Why you ask? Do you have any experience of dealing with Justin?

 

Kind of a low blow to just attempt to besmirch someone's good business reputation without posting a FULL narrative of how things began, how they proceeded, what the problem(s) are, what measures were or were not taken, a complete timeline, etc.

Sometimes service providers and manufacturers screw up or fall short.. and just as often it is something the customer did, or neglected to do, that led to the problem.

 

Don’t know what you mean.

“today” is an interesting keyword. Nothing happens in a day.

 

Sounds like a cable or satellite provider. The good deals go to “new” customers and the loyal paying customers get screwed.

 

I mean if we’re going to call people out and talk smack about services shouldn’t you at least tag him? There’s 2 sides (or more) to every story.

@JustDSM

 

For anyone legitimately concerned please feel free to PM me and I’ll provide a complete transcript of all communications with Einar, with my last (and final) message dated 30Mar2024.

I'm not engaging in discussions regarding requests to disable CELs on an ECU sold to the customer two years ago. It's come to light only now that there's an issue with a circuit code on the rear O2 sensor, ‘supposedly’ affecting transmission and preventing it from shifting into 5th gear.

 

Come to light only now?

You did force my hand sir. To go ask other forums members if they might have experienced similar type of ignorance and dare I say arrogance from you in regards to take care of a issue afterwards of what you were asked for and expected of, at the time of my tune purchase. Based of both our communication then and part list provided to you at the time.

And first you mention 02's codes on here yourself.
Regardless of these codes that might be popping up now whether being P0420/30 or this P0037 after an attempt to make O2 simulator without success. That are causing me the issues I am dealing with. ( not only causing a check engine light but also preventing the transmission to shift to 5th gear you kinda have confirmed yourself now ) This type of issues was never suppose to be an issue in the first place as it was expected of you to do what was needed at the time of tune purchase to not have to deal with any of that afterwards

After multiple DM's that you have not answered were I mention this same thing you are acting now as I had not brought to your attention before. You at least have received the message now.

If you are willing to do what I have been asking of you. Then this tread will be removed ASAP. But if not I look at it as you have sold me a faulty tune for my application. That you then simply owe me a refund for. If you are not willing to make it right for your "old" customer.

And just to inform others that might be reading this.
The tune was rightfully purchased 2 years ago. For a massive project that end up taking much longer time then was originally expected. And just a month ago was ready to be driven.
( 44" tires solid axle build along with everything else that comes along with such massive build just takes time to complete by yourself. )
So for JustDSM to be acting like 2 years is a century ago. Looks a bit like he is trying to run away from dealing with a former customers that might not exactly fall into his "ways of tuning" in 2024. But in my eyes it makes him act very irresponsible to just decide to ignore and turn a blind eye rather than wanting to assist older customers with like in this case what would be a very quick fix for him) .

Whether you might have purchased the 2 years or 2 days ago should not make all the difference in the end if you are first now able to start experience it

Einar

 

So it sounds like a converter efficiency code popped up (P0420/430), a rear oxygen sensor simulator was attempted and now there's a rear O2 circuit code (P0037)?

Maybe it needs a converter.

Have you had any engine misfires related to a bad coil pack or spark plug? That would result in raw fuel going down the exhaust and converters don't like that.

Is the exhaust modified? Are there any air leaks at a connection or gasket upstream of the converter?

Can you prove that the converter codes were caused by the tune? If the tune was the cause of them they likely wouldn't have waited 2 years to show up. They would have showed up in a week or so after some driving

If the converters are bad and instead of replacing them you elected to try a O2 simulator.. it's not his fault that the pcm doesn't like seeing a modified (damaged) circuit going to that sensor

 

OP, I believe Justin is part of OTT.
OTT is a legitimate company. You can not be a legitimate company by doing illegitimate things.

I use the word legitimate in the legal term. Last I read, they were in the process of getting their tunes carb and epa certified. I’d venture to say, turning off a CEL doesn’t put you in high standings with the EPA.

I’m not taking anyone’s side here.
Just pointing out why he/they might not be willing to “fullfill your needs”.

 

You are not fully understanding things. I guess I have deliberately been trying to not say the word out of both trying to still product the tuner and you never knowing who might be reading a public forums like this.
But there are no . ( and it was never going to be in need to have the rear sensors installed to begin with it was just a test to install them to see if the computer could be "tricked" into thinking it still had a working
This is a supercharged setup with all the the supporting mods to try to make the most out of things ( within 91 Oct limitations )

If you read again over my prior message the truck was just completed. And although the engine was fired out 1 year ago or so. It was only a month ago the vehicle was able to be driven around and then we found out it didn't want to shift into 5th gear.

There are no other error codes then what was never expected to show up in the first place. So the actions of the tuner not doing what was expected of him to do at the time of purchasing his tune. Are now not only causing a check engine light ( that could be lived with) But not having the transmission shift to 5th gear. Is not going to work.

The tuner file is locked and no way for any other "computer guy" to do what is needed to be done to erase the issue.
So with having JustDSM take care of what he was suppose to do at the time he offered to benched flashed for me a computer he provided me with.

I have no other alternative then to start from scratch with a local guy here in Iceland. That might no his way around things. But has zero prior experience of tuning a Tacoma ( let alone a supercharged one )

So I am really ignored having to turn by truck I have spend so much time, money and effort into building for the last 2 years. Into a guinea pig for a inexperienced tuner. When I assumed I have got it already tuned by the best in the business.

The truck runs fine and no misfires or anything and already been on a mountain trip going full throttle up long snow hills without any complaints. Other then it just doesn't go into 5th gear. And that is not working when you are on a paved road.

 

That's a lot of words, but not very much info for us to go on

Good luck

 

If I have it right.
OPs truck won’t shift into 5th gear.
And he thinks that “turning off a CEL” or “ignoring” the issue within the ECM will fix his problem.

What I think OP doesn’t understand is, it doesn’t work that way. You can’t ignore issues. Not even with a tune. Actions (gear shifts) are based on results (data). If the data isn’t right. You won’t get results. (Gear shifts)

You can’t turn data off. It doesn’t work that way.

 

There's a search function in the top right. If you actually care to know, search "OTT" and you'll find an entire forum raving of his work. The worst you'll find is "I like ___ tune more than OTT tune because (insert drivability preference.)"

Sounds like you have a very unique and one-off type tune. Also sounds like he's made it clear what he will and won't do, and just because your tune is custom doesn't mean he's going to bend the rules he abides by just to meet your expectations. Sure circumstances delayed your driving it for a couple years, but what exactly did you ask for from the tune, and what exactly did your invoice say you were getting? I'm not gonna dismiss everything you're saying because we don't have the full context, but from him offering to give context to anyone who PM's him, it really sounds like he tried to make things right and has nothing to hide. Do you have communication saying that he would do what you're saying he was "supposed to do?"

 

I'm curious what gearing you are running with 44" tires?

What rpm are you seeing in 4th gear when you think it should shift?

Can you post a pic of the truck?

 

Looks like yes.

 

Has the O2 sensor been replaced by chance?

Are there bad gaskets at the flanges before the O2?

 

Guys, when you have discussed your application in detail and send the man your parts list ( that included catless headers and exhaust. ) It must be very clear to him what you are asking for then, right?

When he provided me with the tune. It was of course suppose to be a tune that would not require rear 02 sensors to be connected.

He doesn't seem to have done that at the time. And it only came clear when the truck was able to be probably driven around for the first time it didn't want to go into 5th gear ( which was only a month ago. )

Now in the meantime he seems to have become some EPA compliant only tuner . And is refusing to assist with fixing a issues that was never going be there in the first place. If he had provided me with the right type of tune for my application.

And also to clear things out even further. There are no transmission codes. And from what I have been told be a very knowledgeable Toyota guy here in Iceland and JustDSM has even kinda confirmed himself

his own words
That there's an issue with a circuit code on the rear O2 sensor, ‘supposedly’ affecting transmission and preventing it from shifting into 5th gear."

 

The O2 don't need to be physically connected?

I don't know the ins and outs of the tune, but I would learn something new if the O2 sensors didn't need to be physically connected still, with the OEM ecu.

I only ever saw one brand on aftermarket O2 Sim, that replaced the OEM O2 sensors. Not the URD one.

Can you give us some insight on that?