Leaf Spring TSB - A US 2008 Taco in Canada

Ok, so I bought my 2008 Tacoma in the US and brought it back to Canada. Keeners will recognize I have a 3-leaf Tacoma in a 4-leaf country.

I have about 65K miles on it at the moment, and I'm covered by the Platinum 7yr 100,000 mile extended certified warranty.

Here's my problem - my right rear leaf spring is busted, and although the dealer has confirmed it's covered by warranty and is ordering the replacement part for me, it's going to take 7-10 days to arrive (ground only!) and I'm worried that after the long wait I'm going to left with a Tacoma with a 4-leaf spring on the right and a 3-leaf on the left.

I tried explaining that the US TSB applies to this truck, and that I was worried the replacement part wouldn't match what was on my truck. I guess I didn't do a good enough job because at the end of the day the dealer is only ordering a single replacement spring for me.

The replacement part they have on order is 48210-04571. I've seen this referenced in many other threads as being the right rear leaf assembly installed as part of the TSB, so I'm assuming it's a 4-leaf spring. Previously this seemed to be part number 48210-04570, but I don't know when that changed. Also not sure if it's flip-flopped between being a 4-leaf setup vs. an enhanced beefed up 3-leaf configuration.

In any case, as a 2008 US Tacoma owner (my serial # is covered in the T-SB-0359-10 document), can someone tell me what the stock Rear Leaf spring part number is (my truck is stuck at the dealer)?

Also can someone with the 48210-04571 rear leaf assembly post a picture or point to an online picture (I tried google'ing to no avail) of this so I can walk into my dealer with better info to explain this thing??

I don't want to wait two weeks to learn they finally get what I was talking about!

Many thanks,

A US Taco owner in Newfoundland, Canada

Colin

 

48210-04571 is the number on my right leaf spring and it is the 4 leaf pack. That sucks they won't change the other leaf pack but maybe once they see its a mix and match they'll change it. Good luck.

 

How did you get the warrenty. Toyota hates it when they sell trucks to people bringing them to canada. I never got one, thought it was impossible

 

Canadians can buy official Toyota extended warranties after owning their vehicles for one year. Email Troy Dietrich at this web site:

http://fd-warranty.com/index.html

Just purchased one for my 09 and my wife's Corolla had an air conditioning problem that was fixed under US warranty without problems. The dealer just calls the US 1-800 number instead of the Canadian.

 

I bought my Tacoma certified used from Acton Toyota. They sold the Platinum level warranty to me (7yr, 100,000 miles) when I bought it, and I was assured the warranty would be valid when I went back to Canada.

Update on my situation - I've opened a case with Toyota US, who has transferred all the details to Toyota Canada. I expect to hear back from Toyota Canada on it today. My CDN dealer can only see the CDN part (4-leaf 48210-04571) in his parts distribution system, and the warranty folks are only willing to cover the broken spring (which is the 3-leaf factory spring on my USA 08 Tacoma), even though I've told them this won't get me a vehicle that is road worthy.

Other options they have mentioned is for the CDN dealer to find a US dealer that can ship them the US (3-leaf) part. They put the onus back on me to pursue this with my local dealer. At this point, I've invested several hours on the phone between the warranty folks, Toyota USA, and the local dealer and have been without my truck for over a week already. I'm expecting Toyota CDN to step in and resolve this, as even in the best case scenario (two 4-leaf springs installed) I'm still going to be without my truck for 2 more weeks (leafs only ship ground and it's 7-10 business days for my local dealer to receive them).

Colin

 

I have a new 2011 Tacoma from the US.

I've been unsuccessful getting the Rear Spring TSB.

But it sounds like you're in a different boat...

 

Sorry to hear that. I hope it all works out. The other option is to get the Canadian dealer to replace the broken one with the 4 leaf pack and then you would have to pay out of pocket for the other side to be changed to a 4 leaf pack. I know that would suck though and I don't know how much that would be because mine was done under warranty. Good luck.

 

Take the truck to the states and get the work done there if you
live somewhat close to the border. American dealerships can still
provide your truck service as the warranty is north america based.

 

Will they order the parts without seeing the vehicle first? I am not near a border. I don't want to take it twice or take it once just to be rejected...

 

Don't put too much effort into it , the 4 leaf pack sucks too .

If I were you , I would just get an AAL .

 

I've brought back 2 Toyota's from the states now, both fully covered by any exisiting warranty (my Tacoma has extended warranty from the states which is covered here)

Well hope everything works out for you OP!

 

I brought back two as well. The first was an '06 identical to the '08 I drive now. I had a fine trip back from Baltimore, got off the ferry from North Sydney NS to Newfoundland (Port Aux Basque) and procceeded to roll it in some bad weather just outside Stephenville. Total writeoff! I went back the following summer and picked up my current truck in Acton, MA.

So another update - after being ping-ponged between Toyota USA and Toyota Canada (eveyone appreciates the unique situation I seem to be in, but nobody is stepping up to fix it and I could be waiting another 7-10 business days to hear back from a Toyota Canada case manager) I called the Toyota EXTRACARE guys back today. Although I was told prior by one of their folks that the 2nd leaf would not be covered unless it was broken, and that my Canadian dealer would have to find the US 3-leaf part somewhere, this time they were more understanding. After a long time on hold, the guy I was speaking to came back to tell me that they would confirm with my local CDN dealer that the only part available was the 4-leaf part, and if that was the case, they are going to cover replacing both leafs with the CDN part.

So - for those keeping score:

2008 Tacoma TRD Sport Double Cab Longbed
67K miles, covered by 7yr 100,000 miles Platinum Extra Care Warranty
It's been at my dealer since August 9th - advised not to drive it in the meantime.
Today, August 17th, after a total of about 6-7 hours spent on the phone between the EXTRACARE folks, my local dealer, Toyota USA and Toyota Canada (at least 20 calls over the past 7 days), I'm hopeful that today a second leaf will be ordered (under warranty) today for my truck in addition to the one already on order to replace my busted rear right 3-leaf spring.

If that's the case, then 7-10 business days from now, the matching rear left spring will be installed and I'll be back on the road. Total downtime - estimated at 20 days!

My Extracare warranty will cover 5 days for a rental - I plan to take them up on that next week to soften the blow.


Colin