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My bumper is where?????

Discussion in 'Demello Offroad' started by VLTHNTR77, Jan 7, 2021.

  1. Jan 7, 2021 at 11:53 AM
    #1
    VLTHNTR77

    VLTHNTR77 [OP] Well-Known Member

    Joined:
    May 27, 2016
    Member:
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    638
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    Male
    First Name:
    Andrew
    Everett, WA.
    Vehicle:
    2016 Inferno TRD off-road
    RCI skid and sliders, GoodYear Ultraterrains, HID's, SCS SR8s, lots of ME-SO goodies, Diamondback HD.
    So, I found out yesterday that the aluminum front bumper that I ordered from Demello for my 16' Tacoma back in July 2020 was "lost".
    I had not heard anything since before Thanksgiving when I was told that it had been sent out to be powder coated.
    Only after inquiring again on the 3rd of this month was I told that it was "lost".
    Even better, I was told that they don't currently have the raw stock to make me a new one and won't until next month.
    I was offered some swag for my inconvenience which I found inappropriate considering the cost and the amount of time that I've been waiting. You can keep your swag.
    This is some of the worst customer service I've seen.
    What can they do to make this right? Get me my bumper.
     
    Dominic4Lo likes this.
  2. Jan 7, 2021 at 11:57 AM
    #2
    BalutTaco

    BalutTaco Moja_Przygoda

    Joined:
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    2019 Cement Limo Trail Edition -> 2022 Magnetic Grey OR
    Bird nest engine bay.
    20% OFF + swag!!!! Have you been running bumperless? Should make your order P1!! on the list. Overtime!
     
  3. Jan 7, 2021 at 12:00 PM
    #3
    boston23

    boston23 Well-Known Member

    Joined:
    Sep 4, 2019
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    Adam
    NM
    Vehicle:
    2019 SR5 DCSB 4x4
    I waited 6 months (26 weeks) for my mob town sliders. They came with the wrong hardware. When i asked for the rest of the hardware i waited 2 days for a reply and then got sassed. They eventually sent the hardware. 6 months of waiting, wrong hardware, a bent mounting plate, and sass.

    Sounds frustrating OP but at least theyre going to make you another bumper and aren’t being dicks
     
    Superdave1.0, BalutTaco and Hobbs like this.
  4. Jan 7, 2021 at 1:28 PM
    #4
    VLTHNTR77

    VLTHNTR77 [OP] Well-Known Member

    Joined:
    May 27, 2016
    Member:
    #188028
    Messages:
    638
    Gender:
    Male
    First Name:
    Andrew
    Everett, WA.
    Vehicle:
    2016 Inferno TRD off-road
    RCI skid and sliders, GoodYear Ultraterrains, HID's, SCS SR8s, lots of ME-SO goodies, Diamondback HD.
    I have a feeling that I'll have you beat on wait time after they get the materials and get around to making my replacement bumper.:)
     
    Dominic4Lo and boston23[QUOTED] like this.
  5. Jan 7, 2021 at 1:31 PM
    #5
    VLTHNTR77

    VLTHNTR77 [OP] Well-Known Member

    Joined:
    May 27, 2016
    Member:
    #188028
    Messages:
    638
    Gender:
    Male
    First Name:
    Andrew
    Everett, WA.
    Vehicle:
    2016 Inferno TRD off-road
    RCI skid and sliders, GoodYear Ultraterrains, HID's, SCS SR8s, lots of ME-SO goodies, Diamondback HD.
    Luckily no. If that were the case, I would be going ballistic.
    As it is, I just have a pile of new parts waiting waiting for a bumper.
     
    Dominic4Lo likes this.
  6. Jan 11, 2021 at 7:05 PM
    #6
    VLTHNTR77

    VLTHNTR77 [OP] Well-Known Member

    Joined:
    May 27, 2016
    Member:
    #188028
    Messages:
    638
    Gender:
    Male
    First Name:
    Andrew
    Everett, WA.
    Vehicle:
    2016 Inferno TRD off-road
    RCI skid and sliders, GoodYear Ultraterrains, HID's, SCS SR8s, lots of ME-SO goodies, Diamondback HD.
    Here's a good one.
    I was checking Demello's reviews on google yesterday and I found one that had nearly the exact issue with them
    that I am having. And even better, the guy got the same "lost" excuse that I was given.:rolleyes:
     
    Last edited: Jan 26, 2021
  7. Jan 26, 2021 at 10:30 AM
    #7
    JDEMELLO

    JDEMELLO Well-Known Member Vendor

    Joined:
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    Corona Ca
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    99
    none
    I'm sorry I'm just now seeing this. You can e-mail me direct if this hasn't been resolved. Believe it or not we have had issues with shipping companies losing a fair amount of products. Because of this we have been narrowing down our shipping companies we deal with. The worst part is they don't cover the loss or damages. Shoot me an e-mail if vy hasn't already taken care of you jason@demello-offroad.com
     
    boston23 likes this.
  8. Oct 22, 2021 at 11:46 AM
    #8
    techtacoma

    techtacoma What's rattling now?

    Joined:
    Oct 24, 2020
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    #344782
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    Oregon
    Vehicle:
    2020 Tacoma TRD Sport 4x4
    I know times are tough and I'm sure they are swamped with orders, but I unfortunately felt that "sass" also when I called and asked how my sliders were doing after 5.5 months of waiting. Love the sliders though! Would hesitate from using them again... maybe... they have some nice stuff.
     

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