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My Demello pick-up experience (Unresolved)

Discussion in 'Demello Offroad' started by guwoptaco, Apr 27, 2019.

  1. Apr 27, 2019 at 4:14 PM
    #21
    BillsSR5

    BillsSR5 Looking out for #1

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    Falldownhard and Z7Xtreme like this.
  2. Apr 27, 2019 at 4:26 PM
    #22
    ChadsPride

    ChadsPride Tacoma Owner & Enthusiast

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    There's no such thing as bad publicity. Sometimes it truly is hard to understand that.
     
  3. Apr 27, 2019 at 4:32 PM
    #23
    Falldownhard

    Falldownhard @tacomavanzandt

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    Things and Stuff.
    :rofl:

     
    BillsSR5[QUOTED] likes this.
  4. Apr 27, 2019 at 4:35 PM
    #24
    Joe-Demello Offroad

    Joe-Demello Offroad Active Member

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    First and foremost we want to apologize for any mixup that might of happened. We usually do not work on the weekends and at the time I was not available to take Daniels phone call. We will evaluate the issue first thing Monday morning and we will take care of you. Once again we deeply apologize and you will be hearing from me on Monday.
     
    jq1604, Derpy Derek, mtip and 5 others like this.
  5. Apr 27, 2019 at 4:36 PM
    #25
    Unchained 5150

    Unchained 5150 Rick

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    END THREAD/
     
  6. Apr 27, 2019 at 4:37 PM
    #26
    guwoptaco

    guwoptaco [OP] Well-Known Member

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    Thanks Joe. No complaints here and thank you for trying to arrange the pickup outside of business hours. Enjoy your weekend.
     
    Z7Xtreme likes this.
  7. Apr 27, 2019 at 6:01 PM
    #27
    Joe-Demello Offroad

    Joe-Demello Offroad Active Member

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    I spoke to Jason and we spoke about it and we will work on getting your sliders you ordered and we can offer you free shipping so you won't have to make the travel or a free install. I will look into it on Monday and see how fast we can get you what we should of got you in the first place.
     
  8. Apr 28, 2019 at 8:39 AM
    #28
    stun gun

    stun gun Well-Known Member

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    17 4X4 sr5spd/01 LT sr5spd
    Only a 1/4 fuel is what’s shocking to me.
     
  9. Apr 28, 2019 at 8:40 AM
    #29
    stun gun

    stun gun Well-Known Member

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    17 4X4 sr5spd/01 LT sr5spd
    Drama.
     
    My Name is Rahl likes this.
  10. Apr 28, 2019 at 8:41 AM
    #30
    stun gun

    stun gun Well-Known Member

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    Especially since they can turn the frown upside down. This is good publicity.
     
    My Name is Rahl likes this.
  11. Apr 28, 2019 at 8:44 AM
    #31
    Hobbs

    Hobbs Anti-Lander from way back…

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    Yep…
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    Rock Bangen', Desert Tamin', Gold Findin' Machine!
    No shit, right.
     
  12. Apr 28, 2019 at 8:45 AM
    #32
    Hobbs

    Hobbs Anti-Lander from way back…

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    Yep…
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    Rock Bangen', Desert Tamin', Gold Findin' Machine!
    Yeah, but you're nuts!
     
    crazysccrmd[QUOTED] likes this.
  13. Apr 28, 2019 at 9:00 AM
    #33
    TRD493

    TRD493 Well-Known Member

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    Sooo.....you're not mad, you're fine with the customer service so far but you decided to post this thread why? Oh, to let everyone know that companies, a great one at that, sometimes make a mistake and everyone on this forum should know about it. Gee, thanks.

    Edit: After calling out Domello for no reason the owner chimes in, on the weekend, and gets the "unresolved" issue resolved within two posts. Seems like a simple phone call to them on Monday would have done the same.
     
  14. Apr 28, 2019 at 12:34 PM
    #34
    guwoptaco

    guwoptaco [OP] Well-Known Member

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    Cheers guys. You guys rock. Looking forward to speaking with you about it soon. I’ll update the original post.
     
  15. Apr 28, 2019 at 12:41 PM
    #35
    guwoptaco

    guwoptaco [OP] Well-Known Member

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    Decided to post the thread because I couldn’t get it resolved on the spot, because it was a weekend. No hard feelings here minus a bit of frustration which they’ve made right.

    :) at least it’s a testament to their awesome customer service.
     
  16. Apr 29, 2019 at 4:58 PM
    #36
    Joe-Demello Offroad

    Joe-Demello Offroad Active Member

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    Elias, Once again i apologize, i couldn't get you informed today, but I'm looking to get your sliders done within the next couple of weeks, we obviously dropped the ball and made the wrong ones for you. We will make it right.
     
    TRD493 likes this.
  17. Apr 29, 2019 at 5:40 PM
    #37
    guwoptaco

    guwoptaco [OP] Well-Known Member

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    No problem. Thank you for making it right and sorry for not contacting you fine folk directly :bowdown: not hitting the trail for a bit, so that’s alright.
     
  18. Jul 30, 2019 at 8:27 PM
    #38
    unk

    unk Well-Known Member

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    FOX 2.5 Factory Coilovers w/resi DSC @fox ———————————————- Camburg Kinetik Series Upper Billet Control Arms @camburgracing ——————————————— FOX 2.5 Factory Shocks w/resi DSC @fox ——————————————— Icon Vehicle Dynamics AAL @ivdsuspension ——————————————— Baja Designs Squadron-R amber fog light kit @bajadesignsofficial ——————————————— RCI Bed Rack @rcioffroad ——————————————— Tepui KUKENAM 4 XL Ruggedized @tepui
    Same thing happened to me. Joe and Jason resolved the issue by shipping for free. Took about 18 weeks in total.
     
  19. Jul 31, 2019 at 1:32 PM
    #39
    BattlecryTaco

    BattlecryTaco Well-Known Member

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    Dang... I'm going into the 12th week for my Dominator order. I guess that's how it is right now. Well, I've been doing light off roading the past year without any serious damages. Banged up the underside a little bit at the Ocotillo Wells off road practice area a few weeks ago, but no major damage. I guess I can wait longer for what seems to be good quality rock sliders. For those who have it, is it worth the wait? @guwoptaco
     
  20. Jul 31, 2019 at 1:34 PM
    #40
    unk

    unk Well-Known Member

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    2017 TRD OFFROAD
    FOX 2.5 Factory Coilovers w/resi DSC @fox ———————————————- Camburg Kinetik Series Upper Billet Control Arms @camburgracing ——————————————— FOX 2.5 Factory Shocks w/resi DSC @fox ——————————————— Icon Vehicle Dynamics AAL @ivdsuspension ——————————————— Baja Designs Squadron-R amber fog light kit @bajadesignsofficial ——————————————— RCI Bed Rack @rcioffroad ——————————————— Tepui KUKENAM 4 XL Ruggedized @tepui
    I ordered the Hybrids and the quality is top notch and looks beautiful.
     
    BattlecryTaco[QUOTED] likes this.

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