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My Demello pick-up experience (Unresolved)

Discussion in 'Demello Offroad' started by guwoptaco, Apr 27, 2019.

Page 2 of 3
  1. Apr 27, 2019 at 4:04 PM
    #21
    guwoptaco

    #21
    guwoptaco [OP] Well-Known Member

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    I’d beg to differ. TW is good for honest research and reviews, and has referred me to a lot of my purchases, namely the slider purchase in this thread as well. ¯\_(ツ)_/¯

    I’ll definitely keep the thread updated with my honest and objective (as much as possible) review. I’m not here to try to down talk anyone.
     
    guwoptaco, Apr 27, 2019
    #21
    Z7Xtreme and Maxcustody like this.
  2. Apr 27, 2019 at 4:07 PM
    #22
    guwoptaco

    #22
    guwoptaco [OP] Well-Known Member

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    I wasn’t able to get it sorted out because the person was busy with an install and seemed just as confused about it. He said that he talked to Joe about the mix up on site but didn’t get anything definitive


    I can agree with that and this is one of the more sensible responses I’ve heard. I can’t slight their customer service as it’s been great.

    It’s more-so an ongoing thread about my experience with things.
     
    guwoptaco, Apr 27, 2019
    #22
    Z7Xtreme and BillsSR5 like this.
  3. Apr 27, 2019 at 4:14 PM
    #23
    BillsSR5

    #23
    BillsSR5 Looking out for #1

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    BillsSR5, Apr 27, 2019
    #23
    Falldownhard and Z7Xtreme like this.
  4. Apr 27, 2019 at 4:26 PM
    #24
    ChadsPride

    #24
    ChadsPride Tacoma Owner & Enthusiast

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    There's no such thing as bad publicity. Sometimes it truly is hard to understand that.
     
    ChadsPride, Apr 27, 2019
    #24
    crackils, stun gun and whatstcp[QUOTED] like this.
  5. Apr 27, 2019 at 4:32 PM
    #25
    Falldownhard

    #25
    Falldownhard @tacomavanzandt

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    Things and Stuff.
    :rofl:

     
    Falldownhard, Apr 27, 2019
    #25
    BillsSR5[QUOTED] likes this.
  6. Apr 27, 2019 at 4:35 PM
    #26
    Joe-Demello Offroad

    #26
    Joe-Demello Offroad Active Member

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    First and foremost we want to apologize for any mixup that might of happened. We usually do not work on the weekends and at the time I was not available to take Daniels phone call. We will evaluate the issue first thing Monday morning and we will take care of you. Once again we deeply apologize and you will be hearing from me on Monday.
     
    Joe-Demello Offroad, Apr 27, 2019
    #26
    jq1604, Derpy Derek, mtip and 5 others like this.
  7. Apr 27, 2019 at 4:36 PM
    #27
    Unchained 5150

    #27
    Unchained 5150 Rick

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    END THREAD/
     
    Unchained 5150, Apr 27, 2019
    #27
    TRD493, My Name is Rahl, stun gun and 2 others like this.
  8. Apr 27, 2019 at 4:37 PM
    #28
    guwoptaco

    #28
    guwoptaco [OP] Well-Known Member

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    Thanks Joe. No complaints here and thank you for trying to arrange the pickup outside of business hours. Enjoy your weekend.
     
    guwoptaco, Apr 27, 2019
    #28
    Z7Xtreme likes this.
  9. Apr 27, 2019 at 6:01 PM
    #29
    Joe-Demello Offroad

    #29
    Joe-Demello Offroad Active Member

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    I spoke to Jason and we spoke about it and we will work on getting your sliders you ordered and we can offer you free shipping so you won't have to make the travel or a free install. I will look into it on Monday and see how fast we can get you what we should of got you in the first place.
     
    Joe-Demello Offroad, Apr 27, 2019
    #29
    mtip, My Name is Rahl, 08TRDOFFROAD and 8 others like this.
  10. Apr 28, 2019 at 8:39 AM
    #30
    stun gun

    #30
    stun gun Well-Known Member

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    Only a 1/4 fuel is what’s shocking to me.
     
    stun gun, Apr 28, 2019
    #30
    DriverSound, guwoptaco[OP] and My Name is Rahl like this.
  11. Apr 28, 2019 at 8:40 AM
    #31
    stun gun

    #31
    stun gun Well-Known Member

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    Drama.
     
    stun gun, Apr 28, 2019
    #31
    My Name is Rahl likes this.
  12. Apr 28, 2019 at 8:41 AM
    #32
    stun gun

    #32
    stun gun Well-Known Member

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    Especially since they can turn the frown upside down. This is good publicity.
     
    stun gun, Apr 28, 2019
    #32
    My Name is Rahl likes this.
  13. Apr 28, 2019 at 8:44 AM
    #33
    Hobbs

    #33
    Hobbs Anti-Lander from way back…

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    Yep…
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    Rock Bangen', Desert Tamin', Gold Findin' Machine!
    No shit, right.
     
    Hobbs, Apr 28, 2019
    #33
    Unchained 5150[QUOTED] and My Name is Rahl like this.
  14. Apr 28, 2019 at 8:45 AM
    #34
    Hobbs

    #34
    Hobbs Anti-Lander from way back…

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    Yep…
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    Rock Bangen', Desert Tamin', Gold Findin' Machine!
    Yeah, but you're nuts!
     
    Hobbs, Apr 28, 2019
    #34
    crazysccrmd[QUOTED] likes this.
  15. Apr 28, 2019 at 9:00 AM
    #35
    TRD493

    #35
    TRD493 Well-Known Member

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    Sooo.....you're not mad, you're fine with the customer service so far but you decided to post this thread why? Oh, to let everyone know that companies, a great one at that, sometimes make a mistake and everyone on this forum should know about it. Gee, thanks.

    Edit: After calling out Domello for no reason the owner chimes in, on the weekend, and gets the "unresolved" issue resolved within two posts. Seems like a simple phone call to them on Monday would have done the same.
     
    TRD493, Apr 28, 2019
    #35
    guwoptaco[OP], EatSleepTacos and My Name is Rahl like this.
  16. Apr 28, 2019 at 9:05 AM
    #36
    whatstcp

    #36
    whatstcp currently drunk so don't listen to me

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    Yea but if you post publicly it can get you a discount or free stuff
     
    whatstcp, Apr 28, 2019
    #36
    Hobbs, My Name is Rahl and TRD493[QUOTED] like this.
  17. Apr 28, 2019 at 12:34 PM
    #37
    guwoptaco

    #37
    guwoptaco [OP] Well-Known Member

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    Cheers guys. You guys rock. Looking forward to speaking with you about it soon. I’ll update the original post.
     
    guwoptaco, Apr 28, 2019
    #37
  18. Apr 28, 2019 at 12:41 PM
    #38
    guwoptaco

    #38
    guwoptaco [OP] Well-Known Member

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    Decided to post the thread because I couldn’t get it resolved on the spot, because it was a weekend. No hard feelings here minus a bit of frustration which they’ve made right.

    :) at least it’s a testament to their awesome customer service.
     
    guwoptaco, Apr 28, 2019
    #38
  19. Apr 29, 2019 at 4:58 PM
    #39
    Joe-Demello Offroad

    #39
    Joe-Demello Offroad Active Member

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    Elias, Once again i apologize, i couldn't get you informed today, but I'm looking to get your sliders done within the next couple of weeks, we obviously dropped the ball and made the wrong ones for you. We will make it right.
     
    Joe-Demello Offroad, Apr 29, 2019
    #39
    TRD493 likes this.
  20. Apr 29, 2019 at 5:40 PM
    #40
    guwoptaco

    #40
    guwoptaco [OP] Well-Known Member

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    2018 Magnetic Long Bed OR
    No problem. Thank you for making it right and sorry for not contacting you fine folk directly :bowdown: not hitting the trail for a bit, so that’s alright.
     
    guwoptaco, Apr 29, 2019
    #40
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