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My NAPA experience

Discussion in 'Off-Topic Discussion' started by takern, Mar 8, 2011.

  1. takern

    takern [OP] Well-Known Member

    Joined:
    Aug 9, 2009
    Member:
    #20905
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    1,364
    Gender:
    Male
    First Name:
    Tanner
    Virginia
    Vehicle:
    03 TRD Offroad stepside
    Deckplate mod, sliders, uniden cb, toolbox, dakar leaf pack, in search of coilovers, 255/85 16 bfg m/t waiting to go on
    Well I went into NAPA to redeem my warranty on my blown CV axle today. They covered it but to say that the guy in there was less than impressive would be a huge overstatement. i bring him my old one where the boot is literally ripped in half and he says "so what is the problem with this?" i kinda point at it and dont know what to say. after he inspects it for like 5 minutes he finally goes to the back to get a new one. he comes back out and hands it to me, still in box. i say thanks, have a nice day, and walk out. luckily I was smart enough to open it up and look inside when i get back to my truck and the dust cover has 3 huge dents on it and the teeth are shaved off in some places. so i take it back in and show him and he grabs a chisel and starts trying to reshape it. I stare at him and finally ask if he has another one. he goes to the back and finds one and brings it out. this one has no dust cover or c-clip, which is fine. i ask him to get the dust cover off my old one so i can put it on the new one. he hands me a chisel. no hammer or anything. finally he asks what the problem is and i ask for a hammer. he says they dont have any. I then ask for a large wrench. he says they dont have any. then he grabs a breaker bar and says here ya go and just stands there looking at me. so i just grab it and pop off the cover and c-clip and put it on the new one and walk out.

    Customer service there sucks! I would get an axle elsewhere but because they did hold up the warranty ill just suck it up and take my free axle.

    Thats it
     
  2. Max-4_Yota

    Max-4_Yota The Welfare Cadilac

    Joined:
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    Michael
    South Carolina
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    04 Tacoma 4x4, V6, 5spd
    Squattin'
    You should've stuck that bastard with the chisel and walked the hell out.
     
  3. SpazzyB

    SpazzyB Master of the Prius...

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    neuf un six
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    :rofl:
     
  4. Tacomadude89

    Tacomadude89 Well-Known Member

    Joined:
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    Austen
    California
    Vehicle:
    2002 Tacoma TRD SR5, 3.4, 5spd
    -Bilstein 5100 Series shocks on all 4 corners -Rancho HD lift coils -1/4" Toytec driverside top plate spacer -Toytec 1" diff drop -Wheelers 1.5" AAL's -Toytec 1" lift shackles -Revtek extended length BPV bracket -285/75/16 BFG KO T/A's -Pro Comp rims -ET Conical tyle lug nuts -Spidertrax 1.5" wheel Spacers -CV Boot slide mod -TRD skid plate -Magnaflow 14" round muffler -Shortened tailpipe hidden behind framerail -Toyota bug deflector -Weathertech floormats -Black leather seat covers -Valentine 1 Radar Detector
    Are you serious....lol.
     
  5. LeftyTom

    LeftyTom Well-Known Member

    Joined:
    Feb 10, 2011
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    #50936
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    Yadkinville NC
    Vehicle:
    2011 Tacoma AccessCab, 2WD, 5spd, SR5
    I have a couple of NAPA experiences, because at that time they were the only game in town. I found them to be overpriced and none too friendly, either.
     
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