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New 2018 problem

Discussion in '3rd Gen. Tacomas (2016+)' started by Utfan1, May 11, 2018.

  1. Jun 11, 2018 at 4:38 PM
    #241
    r1200gs4ok

    r1200gs4ok Well-Known Member

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    just make sure you speak to “facts”....be sure of dates, times and people you communicated.....and what they told you.....or wrote down.....facts will destroy the complacent dealers if they are represented by anyone other than an attorney....remember, be nice and interrupt very pleasantly when they are lying, but have a fact to back up why you interjected.....good luck
     
    Joe23, over60 and boynoyce like this.
  2. Jun 11, 2018 at 6:35 PM
    #242
    salty taco

    salty taco Distinguished Member

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    Good luck
     
  3. Jun 11, 2018 at 7:06 PM
    #243
    Utfan1

    Utfan1 [OP] Well-Known Member

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    Thanks to all of the replies I have pages of documented phone calls with time and date . Also the marker trick came from a suggestion on this thread and I hope that is what catches their tail in the rocking chair . Tom trout service manager at toyota cleveland knows he had approval to replace the jute lining throughout the truck. They tried to raw hide getting the truck back together and just figured no one would notice that it wasn't replaced .
    Wish it was over but oh well I'm driving a crappy van
     
    Last edited: Jun 13, 2018
  4. Jun 11, 2018 at 9:43 PM
    #244
    Utfan1

    Utfan1 [OP] Well-Known Member

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    Truck is still at dealership. Anyone think I should go get it or just leave it till the hearing ?
    Kinda think it's better to not sign the papers with wrong dates. Like one of them states it was ready the 31st when the dealership was closed and it's still not finished like they promised by changing all jute and carpet. So singing them may screw me , idk.
     
  5. Jun 11, 2018 at 10:41 PM
    #245
    Bahamayellow

    Bahamayellow Well-Known Member

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  6. Jun 11, 2018 at 10:47 PM
    #246
    Clay7160

    Clay7160 Well-Known Member

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    if all possible, leave it there.......They only thing is they can change the jute then claim it was already done.
     
    GallMcOxsbig69 likes this.
  7. Jun 12, 2018 at 4:13 AM
    #247
    yellowdogpaddler

    yellowdogpaddler Well-Known Member

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    I don't know if anyone has the right answer, but my thought is that by leaving the truck there the dealership cannot claim in any way you "accepted" the truck and in essence "it is fixed" and use that against you. I hope you get justice in this.

    I am appalled that everyone involved is willing to take your money for a defective product.

    Unethical doesn't begin to describe their behavior. I think we should inform and lobby as many members here to write letters, tweet, FB them, Toyota and the Toyota community. A major influence in purchasing my Toyota is their reputation of "reliability". This is a permanent stain against that reputation in my book.
     
    Shmody, Clay7160 and Utfan1 [OP] like this.
  8. Jun 12, 2018 at 6:13 PM
    #248
    adock220

    adock220 Member

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    Wow I never would have expected this with Toyota. Good luck with the hearing. Hopefully they will make it right then.
    My mom had a tough time with the Forester which I now own but Subaru was always great getting things fixed. They even fired the tech that said the valve cover gaskets weren’t leaking but spread RTV over the leak right before the warranty was going to expire.
     
    MoneyMan55 likes this.
  9. Jun 12, 2018 at 6:16 PM
    #249
    StayinStock

    StayinStock Eat more possum

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    I dont know if you have a lawyer or not but if you do, I would not do anything without consulting him/her.
     
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  10. Jun 12, 2018 at 6:48 PM
    #250
    JimmySport

    JimmySport Well-Known Member

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    like other's have said, if you haven't, contact a good lawyer immediately. DO NOT do anything until they advise you to do so.

    good luck with the hearing!

    by the way, the money you will spend on an F150 you may not be happy with it either. Ford is VERY proud of their trucks and their prices are outrageous. I have owned 5 F150's since 2000, and won't buy another one. just my .02...
     
  11. Jun 12, 2018 at 7:01 PM
    #251
    hiPSI

    hiPSI Laminar Flow

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    Please don't confuse an independent company that contracts with Toyota to sell their cars with Toyota proper. They are not the same thing.
    I feel for the OP and the problems he has had with the dealer. Who truly knows what the dealer told Toyota.
     
    StayinStock likes this.
  12. Jun 12, 2018 at 7:14 PM
    #252
    Utfan1

    Utfan1 [OP] Well-Known Member

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    It seems the dealer is most of the problem . We will see if toyota corp makes this right or not .
     
    MoneyMan55, Lt. Dangle and hiPSI like this.
  13. Jun 13, 2018 at 6:28 AM
    #253
    projectdarkknight

    projectdarkknight New Member

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    Did you buy the truck at Toyota of Cleveland? They’ve always done me right.
     
  14. Jun 13, 2018 at 8:52 AM
    #254
    Utfan1

    Utfan1 [OP] Well-Known Member

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    Nope sure didn't . I did buy the one before and several others from them. They didn't have a quicksand and I had called them about one several times. Bought it from capital toyota and was assured I could service it anywhere.
    They absolutely are not treating me anywhere near right.
     
  15. Jun 13, 2018 at 9:08 AM
    #255
    projectdarkknight

    projectdarkknight New Member

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    I’ve always had the experience that you can service anywhere, I’m not sure when it comes to having problems with the truck though. Have you contacted capital?
     
  16. Jun 13, 2018 at 9:12 AM
    #256
    Utfan1

    Utfan1 [OP] Well-Known Member

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    I have talked to capital several times. Not much they can do . It's all on toyota cleveland .
     
  17. Jun 13, 2018 at 9:23 AM
    #257
    Utfan1

    Utfan1 [OP] Well-Known Member

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    To speat of the shenanigans toy cleve has tried see this invoice from one of our previous cars serviced there. Notice it was for a battery and they made sure to note the mat clips . The same referred mat clips toy cleve wanted me to drive without and come back later to stop the day count toward 30

    20180613_121335.jpg
     
  18. Jun 13, 2018 at 9:35 AM
    #258
    KkelX4

    KkelX4 Well-Known Member

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    What a f-in nightmare man. In case you still wanna go the f150 route, my dad has had the twin turbo 3.5 and 2.7(currently 2.7) and he'll go back to the 3.5 if he gets another one. The 2.7 is great on fuel but as soon you tow anything over 1500lbs it drops to like 12mpg or less. And you can really feel it. They were both great trucks IMO. If I have to drop the taco because of kids, I will probably get one.
     
  19. Jun 13, 2018 at 10:31 AM
    #259
    projectdarkknight

    projectdarkknight New Member

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    Lifted, wheels/tires, custom front bumper, light bar, door projectors, projector headlights, euro taillights, rhino lined rocker panel, many more to come!
    I see what you’re saying. I don’t see how Capital can’t do anything since you bought it from them, but the ball has been dropped at Cleveland for sure. Hate to hear that, hopefully everything works out for you and corporate makes it right
     
  20. Jun 14, 2018 at 4:42 PM
    #260
    r1200gs4ok

    r1200gs4ok Well-Known Member

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    not getting service at capital is something your attorney should know......selling dealer refusing to service truck they sold? am i reading this the right way
     

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