New open recall for 2018-2019s on 3/28/19...K0B Millimeter Wave Radar Sensor

The dealer will determine if it needs a new sensor or just the pad by checking for stored faults. You should tell them it has gave you a warning for no reason just so they are aware.
Also, the guys doing these recalls are not the same guys doing oil changes. The ones getting the recall jobs are certified and trained. They may have once been an oil change guy, but have proven themselves and gone through the process of becoming a real tech. They will take care of your truck.

 

Here is my experience from today and a letter I will be sending corporate and the dealership:

"To whom it may concern,

I came in for my 15,000 factory service on June 26, 2019. At this point I was told by my service associate that there was a recall for my truck, and it involved the radar sensor on the front. There have been two incidents where my truck told me to break when nothing was there, ironically after a car wash from the dealership. I was told I would need to schedule an appointment to have it looked at and parts ordered. I would then need to come back on another day to have the parts install. On July 5, 2019 9:45am I came into Reno Dolan Toyota for my scheduled appointment and a different service associate asked if I had bigger tires, a lift or any other modifications to my truck. I told him yes I have a different set of shocks on my truck. He told me all they would be doing would be turning my radar off, and that I would need to sign some paperwork. He also told me they needed my truck all day, just to look at it, the parts had not even been ordered. I was previously told that it would be a quick appointment for the technician to just look at the sensor. I was not told that it would take all day.

The paperwork he gave me to sign said that they would be turning off the radar. It also said “I understand that my vehicle will need the above selected non-Toyota-approved modifications removed at my expense to ensure the PCS and DRCC systems work as designed.” I said I would not be signing it because it said they would be removing any modifications at my expense. His response was oh they wont actually do that they will just turn the radar off. Ok I will not be signing it. He then told me that I didn’t have to do this because its not a recall its just a service campaign. I was previously told it was a recall and I had to schedule an appointment. No they wouldn’t have said that. Ok I am telling you that is what they said. So its pretty frustrating to be told I need to schedule something because of a recall and then I am told its optional when I show up. This affects my work schedule. Also previously nothing was said about any modifications and that if there were modifications they would just be turning off my radar, and possibly removing my modifications at my experience. This was not a good experience and I am very disappointed in the way the whole thing has been handled so far. I also find it unacceptable that a feature that makes the Tacoma off road more expensive (radar) will just be turned off, because of a slight lift. The Tacoma pro is sold with a bigger lift, has radar and is covered.

My modification of adding a Bilstein lift did not cause the issue with the sensor. Why did I pay to have the radar re-calibrated for the lift if they now claim it is an issue. This is a manufacturing/software/engineering defect that is known to happen on a large section of Tacomas. I expect the sensor be replaced and re-calibrated."

My single biggest issue is that they told me I needed to schedule an appointment and didn't tell me any thing else. And then when I show up there are all kinds of issues. I didn't ask to have anything looked at during my 15k mile check up. They told me I HAD to schedule this and get it done and then when I show up they want me to sign a paper saying “I understand that my vehicle will need the above selected non-Toyota-approved modifications removed at my expense to ensure the PCS and DRCC systems work as designed.” Nope, no way no how. And then all the sudden I am told its voluntary? Thanks for wasting my time and having no clue what is going on.

 

Not all vehicles with non-Toyota-approved modifications will have the remedy performed. Examples of non-

Toyota-approved modifications the remedy WILL be performed:

• Modifications that affect ride height, such as lift kits, and/or oversized wheels/tires.
  
  
• Toyota original equipment grilles installed on trucks that were not originally intended for the trim level of
  the vehicle.
  
  Examples of non-Toyota approved modifications on which the remedy can NOT be performed:
  
  • Aftermarket grilles
    
    
  • Grille guards
    
    
  • Winches
    
    
  • Light bars
    
    
  • Aftermarket steel bumpers
    

 

So am I the only one who's dealer gave me the option to just decline any work?

 

Ordered a new 2019 , 2 weeks ago, got email that it was manufactured on 7/2 [4 days ago] and is in transit. I will check on it with my service rep. Thanks for the info.. I will update thread regarding factory or dealer update......my bet is dealer will update..either way is ok.

 

I was driving the beach road (35 mph) this past week to work and had the cruise control on. There was a person riding a bike a good 2 feet off (shoulder side) of the white line and my toco hit the brakes pretty hard on it's own. I turned off the cruise control and went on about my way.

 

Where is this information from?

 

Just had my 2019 DCSB OR done. No mods other than full armor, sliders, electrical stuff. Still on original tires/wheels.

They reprogrammed the sensor and applied the foam "stuff". I asked the service guy and he said if I could do this with a different grille and he said it wasnt an issue.

I guess it is just luck of the draw on what dealer will do this or not (aka waiver). Probably luck of the draw with your service advisor too.

All in all the 5k "checks" and the reprogramming took all of 3 hours.

Should there be a sticker under the hood for the “recall”???

Other vehicles I howl have this.

 

The verbiage from this post speaks very loudly for many of us. I'm surprised it hasn't stirred up more chatter in this thread. From what this says, my truck with only a OEM TRD Pro grill IS indeed eligible for the fix. Can we please get more detail on this?

Toyota-approved modifications the remedy WILL be performed:

• Modifications that affect ride height, such as lift kits, and/or oversized wheels/tires.
  
  
• Toyota original equipment grilles installed on trucks that were not originally intended for the trim level of
  the vehicle.

 

Good Luck with that.

So here is MY suggestion......

TALK TO YOUR DEALER Prior to the work being done.

ARRANGE to chat with that Service Advisor/Manager

WALK AWAY if you have issues.

Find another dealer if the Service folks won't do things to your satisfaction

CALL/WRITE Toyota Corporate.......

SIMPLE....Deny the "recall" or get it and have it in your "records....LOL"

Your choices.

EDIT: by the way my dealer did NOT do the fluid servicing at ALL! I marked the levels and had them do this for the 5k "Complimentary" service.

Details to follow.

They did to the recall though so happy with that. CAVEAT EMPTOR

 

Took my 19 in 2 weekends ago for its 10k service, asked about the recall. Service guy starts asking about my lift and aftermarket grill. First off, no lift, he's full of shit. Secondly has a trd pro grill, directly from the Toyota dealership, and he says even though its a factory part, it didnt come on my truck and he wants to disable my radar etc. After 10 minutes of arguing i told him to rotate my tires and do my oil change and fuck off afterwards. We bought 5 brand new vehicles from this dealer in a single day in December

 

If your vehicle has approved modified components, the remedy can be performed, but that will include turning off PCS on start up. It will have to be manually turned back on by the customer but is not recommended. The radar sensor weep hole will also be covered to prevent water intrusion per the remedy. Dealerships don't get to pick and choose what part of a campaign/recall they want to do. They have to do the full remedy per Toyota which is also government regulated. You can deny a repair which will be noted and attached the vehicles global history. You will also have to sign some paperwork so they have proof of denial.

 

ya I got the notice and took my taco down to the dealer they told me that my warranty was voided because I put a steel bumper on my taco crapper is I had asked them if it would void any warranty before I ever did it thay said no because there is no electronics in the bumper and as long as I didn't change the ride height or mess with the grille

 

Unless you modified the truck in any way then they tell you that the warranty is voided

 

Yep

 

If the dealer didn't install it then they can give you crap over it

 

I got a customer today saying that he was running a pro grill with no gnarnish with ZERO issues, then he had the recall done and his truck popped the error message “forward collision avoidance system malfunction” or something like that....
So we installed the oem garnish and the error persists.
Anyone see similar things?

 

Yep I have an oem pro grill and they still gave me all kinds of shit about it wanted me to sign their paperwork.

 

dang sucks, should've looked more into this. I had no problem with my sensor with the OEM Pro Grill installed. Brought it into Toyota and they disassembled the front collision warning. :/

 

Do you still have the original grille? It'd be annoying to have to do but might you be able to pop the OEM pro grille out (hopefully without breaking the tabs) and pop the original grille back in. Then you could return to the dealer and have them re-enable the PCS. IIRC, the disclaimer the dealers are forcing owners to sign explicitly states "If the vehicle is returned to its factory condition, the PCS system can be re-enabled."

Once you got it re-enabled, you could go about reinstalling your OEM pro grille. It's annoying and time consuming and you definitely run the risk of damaging the pro grille tabs but it might be worth the effort.

Best of luck!