1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

On-line Vendor warning: PartsGeek.com

Discussion in '1st Gen. Tacomas (1995-2004)' started by jbrandt, Aug 17, 2011.

  1. Aug 17, 2011 at 8:17 AM
    #1
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake
    Hey all, just thought I'd share my experience with PartsGeek.com.

    I ordered a lower control arm for my 04 TRD 4x4 doublecab. I'm troubleshooting a clunk (from another thread in tech chat), and I've determined I'm *pretty sure* it's the bushings/sleeve for the LCA. I decided to order a whole new LCA to save some hassle of burning the bushings out, plus, I couldn't find *just* the metal sleeves anywhere (that go inside the bushings - I have urethane ones on hand).

    Anyway, I ordered this part (front right lower):
    http://www.partsgeek.com/catalog/2004/toyota/tacoma/suspension/control_arm.html

    Website says "fits '04 Tacoma 4WD". So I ordered it. Well, it came, but it's totally the WRONG PART!!!

    I generally ignore the pictures, because they are hardly the *actual* part you're getting. Well, it turns out this is one of the times the picture is correct. The ball joint is wrong (no mount for tie-rod), and there's no mount for the sway bar on the arm itself!

    THEN, to put icing on the cake, I'm liable for shipping it back to them - for a part they wrongly indicate will fit my truck. I expect to pay shipping for something I decide I don't want, or I mistakenly ordered, but this is 100% their fault. I sent an email to them, but all I got back was an automated return auth #. No "oh gee, we're sorry, we'll get you the right part" or "thanks for finding an error on our website, we'll get this taken care of..." NOTHING. Plus, I'll just assume they'll try and take out a 15% restocking fee... Which I will fight. I'll pay for the shipping, I'll consider it a dumbass tax, but I'm not getting charged a "restocking fee" for THEIR screw up.

    Unless I hear differently from these guys: These guys suck balls.

    EDIT: this is starting to look like a problem with Mevotech, not necessarily PartsGeek, as this is the same part number that several OTHER suppliers (autopartswarehouse and rockauto) indicate as being the "correct" part for my truck. I've contacted Mevotech for more details. The jury is still out on how PartsGeek handles the return, however...
     
  2. Aug 17, 2011 at 8:33 AM
    #2
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    What's the Mevotech part number?
     
  3. Aug 17, 2011 at 8:42 AM
    #3
    Greensystemsgo

    Greensystemsgo Clean 1 owner with low miles.

    Joined:
    Jun 13, 2011
    Member:
    #58216
    Messages:
    2,991
    Gender:
    Male
    First Name:
    Nickers
    Peoria, AZ
    Vehicle:
    99' 4x4
    Suspension/bumpers/lights/sound/wheels and tires/old man tan camper
    wow, no call em. no need to pay for shipping, they need to refund you everything considering you ordered the correct part. did you order on cc or debit? cc is nice cause you can sometimes dispute it.

    try rockauto, ive heard great things from them. i recently ordered from carparts.com, which is just a subsidiary of jc whitney, and took the two weeks to ship my tranny mount.
     
  4. Aug 17, 2011 at 8:49 AM
    #4
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    They are also a vendor here and offer a discount code which I believe is worth 5% savings. I've bought from them before and cannot complain.
     
  5. Aug 17, 2011 at 9:03 AM
    #5
    478DblSport

    478DblSport Thermonuclear Protection

    Joined:
    Feb 10, 2010
    Member:
    #31127
    Messages:
    711
    Gender:
    Male
    Byron, GA
    Vehicle:
    07 Silver Streak Mica PreRunner DC TRD Sport
    | EXTERIOR | Access Roll-up Tonneau Cover, Tailgate Hose Clamp Mod, Shortened OEM Antenna, DeeZee Bed Mat ---------------------------- | INTERIOR | Flyzeye V2W (Amber/White/Amber) Audio: Alpine CDA-117, PDX-5 (119Wx4+410W), Polk Audio MM6501 (F) & MM651 (R), JL Audio CP108LG-W3v3 (Sub), w/Monster, Rockford, & Streetwire cabling, Metra Dash Kit.
    [​IMG] RockAuto. Bought parts from them several times; quick, friendly, with good prices.
     
  6. Aug 17, 2011 at 9:51 AM
    #6
    Beefed Taco

    Beefed Taco Taco Vending Machine

    Joined:
    Dec 18, 2008
    Member:
    #11706
    Messages:
    1,311
    Gender:
    Male
    First Name:
    Brian
    My Metal Shop
    Vehicle:
    99 Taco
    streetacos.com parts!
    Ship it FedEx or USPS ground. Should only cost about $15 or so. If you send me the specs I'll calculate it for you and find you the cheapest method. Forget UPS, they'll be about $10 higher than other two. Under 70lbs is usually USPS parcel, with FedEx right behind, but always best to check first. I ship everything everywhere. Sorry to hear about your experience.
     
  7. Aug 17, 2011 at 9:56 AM
    #7
    t4daddy

    t4daddy Well-Known Member

    Joined:
    Jun 16, 2010
    Member:
    #39041
    Messages:
    5,979
    Gender:
    Male
    North Alabama
    Vehicle:
    2008 PreRunner Double Cab
    I've only ordered once from Partsgeeks, but it was a great experience.
     
  8. Aug 17, 2011 at 11:07 AM
    #8
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake

    Thanks!

    I'll give them a try, I always like going with vendors if I can.
     
  9. Aug 17, 2011 at 11:09 AM
    #9
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake
    According to PartsGeek:

    18056-05046341
     
  10. Aug 17, 2011 at 11:19 AM
    #10
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    That's part geeks number. Is there a number on the part itself or on the invoice? It should be look like MSXXXXXX
     
  11. Aug 17, 2011 at 1:41 PM
    #11
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake
    Oh, it's at work now, and I'm home, I'll look tomorrow.
     
  12. Aug 17, 2011 at 5:38 PM
    #12
    SCSPerformance

    SCSPerformance Stealth Custom Series™ Vendor

    Joined:
    May 25, 2011
    Member:
    #57195
    Messages:
    3,978
    Gender:
    Male
    First Name:
    Vin
    Bay Area, CA
    Vehicle:
    2005 Tacoma
    Camburg LT kit DMZ SUA kit SCS wheels Matte Black custom paint
    same here.

    i wouldn't hesitate to buy and deal with rockauto. they have great pricing, plus there's always a 5% discount code floating around. their customer service is pretty good when there's an issue.

    just a tip, what i always tend to do is cross reference part numbers with other sites when in doubt. they usually start off with their own reference, but often enough the manufacturer's part number is linked in as well.
     
  13. Aug 17, 2011 at 6:34 PM
    #13
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    Don't forget the refrigerator magnets!! They beat stickers any day.
     
  14. Aug 17, 2011 at 8:34 PM
    #14
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake
    Yeah, I thought I did that. It appeared to be the same part as what Autopartswarehouse.com had, but it was $60 cheaper at PartsGeek. I had ordered form them in the past with no problems, but the price seemed too high, plus I was being cheap. That's what I get, I guess...
     
  15. Aug 17, 2011 at 8:53 PM
    #15
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake
    Okay, I found the actual Mevotech part number on my invoice that was emailed to me, the part # is:

    MS86119

    What's troubling to me is that this is the same part number as what is on RockAuto.com and Autopartswarehouse.com, and it's definitely for the front lower right control arm, which is what I need. But this is clearly the wrong part.

    What the hell is going on here?! Anyone know anybody from Mevotech???
     
  16. Aug 18, 2011 at 4:53 AM
    #16
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    If that number isn't stamped on the part anywhere, then I am thinking someone at Partsgeek grabbed the wrong part off the shelf.
     
  17. Aug 18, 2011 at 4:56 AM
    #17
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    For reference of those keeping track. This is what it should look like

    [​IMG]

    [​IMG]

    [​IMG]
     
  18. Aug 18, 2011 at 5:15 AM
    #18
    T@co_Pr3runn3r

    T@co_Pr3runn3r XXXXXXXXXXXXXXXXXXX

    Joined:
    Jan 20, 2009
    Member:
    #12767
    Messages:
    11,951
    Gender:
    Male
    <----------------->
    Vehicle:
    08 RC Prerunner SR5
    OP, if they won't play then just dispute the transaction with your cc company or bank and get your money back. Use the return number they sent after they send you a shipping label to return the incorrect part.
     
  19. Aug 18, 2011 at 5:37 AM
    #19
    09blacktaco

    09blacktaco Well-Known Member

    Joined:
    Jun 16, 2009
    Member:
    #18515
    Messages:
    452
    Gender:
    Male
    First Name:
    Matt
    The Rockies
    Vehicle:
    09 DC 4x4 TRD OR
    I had a very similar problem with these guys. I ordered a grill that said it was painted and even had the paint code on their website, but it came in black plastic. I told them i wanted my money back and they gave me the same jazz about the restocking fee and shipping back. I disputed with my credit card company and filed a BBB claim against them. After about 2 weeks I got a full refund. The BBB claim really got the process moving. Check their rating when you get a chance. There are a ton of complaints against them.
     
  20. Aug 18, 2011 at 8:06 AM
    #20
    jbrandt

    jbrandt [OP] Well-Known Member

    Joined:
    Feb 12, 2011
    Member:
    #51038
    Messages:
    480
    Gender:
    Male
    Sacramento, CA
    Vehicle:
    '04 TRD Tacoma 4x4
    K&N intake
    That IS what the part they shipped looks like, but that is NOT what my part looks like. That IS the part# they shipped (MS86119 RH), but that's NOT what my truck's LCA looks like, despite it being a 2004 4WD Tacoma. It's a TRD Doublecab, but that shouldn't matter.

    This is what the ball joint is supposed to look like:
    http://ncttora.com/fsm/2003/Repair_Manual/03tacoma/sa/flbj4wdp/comp.pdf

    This is what the LCA should look like:
    http://ncttora.com/fsm/2003/Repair_Manual/03tacoma/sa/flsa4wdp/comp.pdf

    I took this pic yesterday. You can see the swaybar mount (red), and the tierod (green) that connects to the balljoint.
    [​IMG]
     
To Top