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POLL: OVTune Reviews (3rd gen)

Discussion in '3rd Gen. Tacomas (2016+)' started by bshammer0, Feb 25, 2018.

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How would you rate OVTune? (1 lowest, 5 highest)

  1. 1 (MT) - meh

    15 vote(s)
    2.9%
  2. 2 (MT)

    3 vote(s)
    0.6%
  3. 3 (MT)

    8 vote(s)
    1.6%
  4. 4 (MT)

    20 vote(s)
    3.9%
  5. 5 (MT) - best mod, hands down

    46 vote(s)
    8.9%
  6. 1 (AT) - meh

    32 vote(s)
    6.2%
  7. 2 (AT)

    14 vote(s)
    2.7%
  8. 3 (AT)

    30 vote(s)
    5.8%
  9. 4 (AT)

    94 vote(s)
    18.2%
  10. 5 (AT) - best mod, hands down

    254 vote(s)
    49.2%
  1. Oct 14, 2019 at 6:04 AM
    #441
    Razor24

    Razor24 OV Tuned,4" lift/w 33"s, S&B cold air intake

    Joined:
    Apr 30, 2018
    Member:
    #252092
    Messages:
    85
    Gender:
    Male
    Springfield ,Mo
    Vehicle:
    2017 Silver Tacoma TRD Sport ( OVTuned)
    4” lift; 285/55/20’s; OV Tune, led bar; S & B cold air intake,BakFlip cover,AMP Research step bars, BedRug, clear auto bra,window tint, Kicker speaker upgrade
  2. Oct 14, 2019 at 9:01 AM
    #442
    RH408RN

    RH408RN Active Member

    Joined:
    Sep 7, 2019
    Member:
    #304577
    Messages:
    35
    First Name:
    Robert
    Vehicle:
    '19 Cavalry Blue MT
    I've been on the website, the links I clicked on the website were giving me errors. Not sure if anything has changed since

    Edit* this has been posted since I saw your response.

    upload_2019-10-14_12-3-35.jpg
     
  3. Oct 25, 2019 at 10:02 AM
    #443
    Kerbouchard!

    Kerbouchard! Active Member

    Joined:
    Jan 9, 2018
    Member:
    #240760
    Messages:
    37
    Gender:
    Male

    @jholc21 - After reading through all the OVT/4.88 threads I started going down the 5.29 rabbit hole. I saw some of your comments when you were debating between the two last year. What was the final thing that pushed you to 4.88? Was it mpg loss at high speed?
     
  4. Oct 25, 2019 at 10:39 AM
    #444
    motogeek

    motogeek Taco Tueday? Tacos Everyday!

    Joined:
    Nov 9, 2011
    Member:
    #66758
    Messages:
    226
    First Name:
    Tacomeat
    America
    Vehicle:
    Tacoma SR5 TRD 4x4
    2.5 Toytech Inch Lift 285 Cooper SST
    In this situation too.. I'm running 285's and only planning minimal front bumper and synth rope winch. I'm being told 4.88's but people rave the 5.29 overall.. hmm
     
  5. Oct 25, 2019 at 4:38 PM
    #445
    bckey

    bckey Well-Known Member

    Joined:
    Apr 5, 2007
    Member:
    #1238
    Messages:
    80
    Gender:
    Male
    First Name:
    Brian
    Texas
    Any news on when OrangeVirus will be opening back up?
     
  6. Oct 25, 2019 at 5:54 PM
    #446
    Kerbouchard!

    Kerbouchard! Active Member

    Joined:
    Jan 9, 2018
    Member:
    #240760
    Messages:
    37
    Gender:
    Male
    Supposed to be November
     
  7. Oct 28, 2019 at 2:34 PM
    #447
    jholc21

    jholc21 Well-Known Member

    Joined:
    Sep 27, 2015
    Member:
    #165286
    Messages:
    622
    Gender:
    Male
    Colorado
    Vehicle:
    2017 White Tacoma TRD OR
    Bilstein 6112/5160 w/Dakars Leafs 255/80/R17 Cooper ST MAXX Skinnies 4.88 Gears TRD Pro Fog Lights Cali Raised 5D Combo Leather Seats LED Bed Lighting ARE Overland Shell
    I debated back and forth but since I don't have a super heavy truck, don't tow and I run a 33-inch skinny tire, I felt that 4.88 would be the sweet spot for me. I also spend time on highways in Utah that have an 80 mph speed limit. I wanted to be able to use my 4th gear on big grades when I needed it and was afraid that if the truck couldn't pull 5th up the mountain passes then I would be stuck revving super high in 4th going up the IKE Gauntlet.
    With the slightly taller 4.88 vs. 5.29, my 4th is still totally usable on the highway. I understand 5th and 6th are basically overdrive gears so I didn't need the truck to stay in 5th going up against crazy grades at altitude. I was hoping to keep my mpg as close to 20 mpg as possible too. Just got back from a trip to Aspen and truck does great with these gears in Colorado. Look at it this way. 4.88 and 5.29 are both significantly better than 3.91, so either way is a win. I will say my truck has used 5th and 6th gears more in the last 5 months than the past 3 years before gears.
     
    Kerbouchard! likes this.
  8. Oct 31, 2019 at 8:14 PM
    #448
    black sunshine taco

    black sunshine taco New Member

    Joined:
    Aug 8, 2019
    Member:
    #301651
    Messages:
    1
    Gender:
    Male
    First Name:
    nittany
    harrisburg pa
    Vehicle:
    2017 black trd sport
    k&n intake afe throttlebody spacer mbrp stainless exhaust ov tune hand held
    Orange Virus should be back in November I just got my hand held which I ordered in September and holy shit it was worth it I do have a intake and a throttle body spacer and mbrp stainless exhaust and a urd y pipe. but she made a serious difference
     
  9. Oct 31, 2019 at 8:25 PM
    #449
    wiljayhi

    wiljayhi Well oil beef hooked, another “slushbox goon”

    Joined:
    Oct 8, 2018
    Member:
    #268685
    Messages:
    544
    First Name:
    Jim
    the True North
    Vehicle:
    ‘18 ORSB 6A OVTuned
    OVTune 2.0 beta 19800 87GL, MESO LED interior lights, MESO coin bucket, MESO gasshole, ScangaugeII, Haul Gauge, Weathertek floor liners,OEM running boards, OEM mud flaps, OEM soft tonneau, Tacowiede radio knobs, Driver seat lift, Vehicle OCD glove box & console organizers, tailgate letter inserts, leather/carbon fibre auto shifter knob, Cloudrider bug screen
    November 15.
     
  10. Nov 3, 2019 at 9:22 AM
    #450
    Kamille.bidan

    Kamille.bidan Well-Known Member

    Joined:
    May 9, 2017
    Member:
    #218629
    Messages:
    1,232
    Vehicle:
    2017 Blue TRD OR MT
    I didn't think I would have eventually come to this opinion based on everyone else responses.

    but I don't think I can recommend this product.

    I bought this nearly 4 months ago, and I still haven't been able to use it.

    When I first bought it, it took more than a week to get a response back on my license to get a valid serial number. Then when I finally got my license, I had to get my computer re-image'd at the recommendation of IT.

    Then time flies by, and I get too busy to deal with the tune. I tried to load the software up again two weeks ago, but now my ovtune serial number is no longer available (the email attachment doesn't seem to work anymore. I emailed OVtune a week ago, I haven't got any responses back on how to actually get a the serial number or maybe get another serial number.

    Then it seems like Matt reacts so emotionally to trolls on this forum, and he does so by reducing customer service for everyone.

    For example, he was helping people who bricked their ECUs for free, which is great customer service. then because of some idiots trolling him or the idiots just being all around jerks on something not even related to failed ECU, he just stops helping people who bricked the ECUs. Why punish everyone?

    I remember multiple instances of him reacting irrationally to trolls in the same manner. It makes his customer service seem unreliable and unpredictable.


    Now, I have a OVtune unit that I haven't used for nearly 4 months. I feel like I wasted 799 dollars to be honest.

    There always seems to be an excuse as to why he can't attend to his customers, and he never really seems apologetic or sorry about it at all. Like the July sale delay or the fact that he is moving his warehouse.

    I have always looked at Matt and his product in a positive manner, but any competition to his product would be welcomed. He behaves like monopolist.
     
    fiftyxp likes this.
  11. Nov 3, 2019 at 9:35 AM
    #451
    OVTune

    OVTune Well-Known Member

    Joined:
    Mar 27, 2017
    Member:
    #214557
    Messages:
    4,417
    OVTune

    Sorry but we actually attend to our customers as fast as we can, every single day. Including weekends.
    You are blaming us because you haven't used the product because "IT" decided you need to completely reimage your computer?
    Our product is not even 799.

    Our website has ALWAYS stated the timeline on receiving registration, files, communication, etc.
    Even during the time we are setting up our new shop, on vacation, etc. We still attend to our customers as fast and timely as we can.

    I actually still help people with bricked ECUs. I did one for a tacoma (3rd gen) who had some issue with flashing not even long ago. I did it for free. All you have to do is ask. But I'm not going to advertise it on the forum for free anymore, due to the trolls.



    What is your ticket number?


    Sometimes my reaction can be strong based on what people say or info they post that is totally inaccurate or just to BS with us.

    You didn't even spend $799 on our product because it doesn't cost $799. This is an example.
     
    Last edited: Nov 3, 2019
  12. Nov 3, 2019 at 9:41 AM
    #452
    crisanalex

    crisanalex Well-Known Member

    Joined:
    Jan 16, 2017
    Member:
    #207743
    Messages:
    502
    Gender:
    Male
    First Name:
    Alex
    Sac, CA
    Vehicle:
    17 Taco sr5 4x4
    stock (for now)
    Looking into this tune, possibility of a Black Friday sale, most likely will pull the trigger if that’s the case, thanks.
     
    Low_&_Slow likes this.
  13. Nov 3, 2019 at 11:18 AM
    #453
    awdvkd115

    awdvkd115 Well-Known Member

    Joined:
    Apr 5, 2017
    Member:
    #215429
    Messages:
    181
    Gender:
    Male
    First Name:
    Bud
    Vehicle:
    2017 Tacoma TRD OR
    Toytec lift, White Knuckle sliders, RCI Armour, ECGS (Nitro Gears), Victory 4x4 Striker Front bumper, Smittybilt X20 10K winch, Dobinson snorkel, Spidertrax 1.25 spacers and 255 R80 16 BF Goodrich KM2s.
    Sounds like you may have created most of your problem by not staying up to date with your ability to tune your truck when the situation would have dictated it. Now you want Mat to move at lightening speed to solve your problem. Not fair! But that is just an my opinion when he told everybody the last month would be extremely busy and for everybody to be aware.
     
  14. Nov 5, 2019 at 5:52 AM
    #454
    Razor24

    Razor24 OV Tuned,4" lift/w 33"s, S&B cold air intake

    Joined:
    Apr 30, 2018
    Member:
    #252092
    Messages:
    85
    Gender:
    Male
    Springfield ,Mo
    Vehicle:
    2017 Silver Tacoma TRD Sport ( OVTuned)
    4” lift; 285/55/20’s; OV Tune, led bar; S & B cold air intake,BakFlip cover,AMP Research step bars, BedRug, clear auto bra,window tint, Kicker speaker upgrade
    Funny to hear about people who seem to blame everyone else for there own lack of understanding. If you’ve been reading about this tune for so long ( to spend $799 lol ) then you had to have read the same instructions that everyone else did..... just sayin! On the positive side , when/ if you load the tune, you’ll be a happy customer. There’s nothing else that compares to this upgrade.... good luck!
     
  15. Nov 6, 2019 at 9:21 AM
    #455
    Teamrivers

    Teamrivers Member

    Joined:
    Feb 18, 2019
    Member:
    #283513
    Messages:
    16
    Gender:
    Male
    First Name:
    Brent
    Atlanta, GA
    Vehicle:
    2018 TRD Off Road 4x4 DBL 5.5
    Diamond Back HD, full interior light change, DiodeDynamics main lamps, Caliraised amber fogs & ditches, Caliraised 25 Degree sliders no plate, SSO slimline front bumper w/ 20" LED, Budbuilt rock 2 plates, Method 306, 295 Ridge Graps. OEM Kings tuned from Filthy, Deaver Exp 1, SPC UCAs, 5.29 diffs. And a TRD Pro grill. Dash mounted 1/4 threaded accessory plate. Still.waiting.on.bumper
    So just got regeared to 5.29 running a new suspension and 295/70/17 tire and wheel, and now looking at getting the speedo calibration at the same time as improving performance of the truck with a tune. Would I need a separate purchase of a Hypertech unit for that, or will OV Tune give me control over setting up the parameters of gearing and tire size to get the speedo correct? not finding it on the OV Tune site and scanned the forums (albeit lightly).
     
  16. Nov 7, 2019 at 7:33 PM
    #456
    nchastings

    nchastings Well-Known Member

    Joined:
    Apr 25, 2016
    Member:
    #185230
    Messages:
    69
    Gender:
    Male
    First Name:
    Noel
    Vehicle:
    2016 Tacoma TRD Off Road
    Made my truck acceptable. Still a few funny spots but better performance and slightly better mileage. I actually think I have somewhat of a bum 2016 as my pal has a 2016 with way better mileage and is happier. Thinking of selling mine for a 2020 - or a Chevy diesel??? ;-)
     
    PhogDog likes this.
  17. Nov 9, 2019 at 5:38 AM
    #457
    Kamille.bidan

    Kamille.bidan Well-Known Member

    Joined:
    May 9, 2017
    Member:
    #218629
    Messages:
    1,232
    Vehicle:
    2017 Blue TRD OR MT
    I see.

    No. I am not blaming the IT department. They can reimage my laptop because it's their property.

    Once I sent out the initial request for a serial number, I also scheduled a dyno test more week ahead of time, and I scheduled time off (Weekday). I didn't realize you would actually take more than a week's time to respond to the request. I had to cancel the dyno test, and I ended up just working. Mind you, I all already work 80-100 hours a week, and I am on out-of-town travel most of the time. I don't get weekdays free very often. You can say my busy work schedule is my own fault, but I think my blind trust into your stated response time was the actual mistake on my part.



    On 10/27/2019, I sent an email about the license attachment not working. It's been more than 10 days since then, and I received no response. In the meantime, you had time to make a response to my message on this website, and I am sure you have made plenty of other messages on this website. However, you didn't have time to respond to my email.


    You know what..you already have my money, and I am guessing you don't do refunds. I am just going to consider the $699 (or whatever the price was) a loss on my end going forward. I not re-sending my email, and I am not putting anymore of my limited time into this. I certainly don't want to read any more of your unprofessional and emotional responses. Unless, I see a response to my email from 10/27/2019, I consider this transaction to be complete. You sent me a brick. I sent you $699 dollars. We're done.
     
    Last edited: Nov 10, 2019
  18. Nov 9, 2019 at 5:43 AM
    #458
    OVTune

    OVTune Well-Known Member

    Joined:
    Mar 27, 2017
    Member:
    #214557
    Messages:
    4,417
    OVTune

    I responded here and asked for your ticket number so I can look into it.
    If you sent a NEW TICKET (new email) then I may have not seen it and we always ask people only to reply to their initial ticket, which is why I wanted to check.
    If your response was on 10/27 then it is possible I have not seen it or updated yet due to our down time.

    Also registering and licensing our software on a company computer is just really a bad idea in general, and I bet all of this would have been avoided if you used your personal computer.

    If you read our website it clearly states that we are moving / building our new shop right now and things are delayed and closed (like shipping, etc).

    And no sorry we do not do refunds 4+ months later after we have already sent you the software license. if you need a NEW software license we have no problem giving you or anyone else one but in order to do that I need to know who you are / ticket number or some sort of identifiable piece of information to look into it... and we do NOT recommend registering to a computer you don't own. (company computer, friends, etc)

    and we posted here, facebook, on our website, that October to Nov 15th we are closed, things will not be shipping, etc. Your schedule aligning with the time we are very limited is our fault? I don't think so. I posted it more than a month early, back in August, and again in September to get the word out to everyone way ahead of time.
     
    Last edited: Nov 9, 2019
  19. Nov 10, 2019 at 11:31 AM
    #459
    Kamille.bidan

    Kamille.bidan Well-Known Member

    Joined:
    May 9, 2017
    Member:
    #218629
    Messages:
    1,232
    Vehicle:
    2017 Blue TRD OR MT

    Like I said. Our transaction is over. I got sent a piece of plastic, and I sent you $699 dollars.

    I still haven't received a response to my email, and now I am told that I have to monitor Facebook (I don't have a facebook account), or I have to read through the 1000 messages of non-sense in the OVtune thread just so I can understand why you can't response to my email in a timely matter if at all.


    Maybe I'll check my email in 2 months. If haven't received a response by then, I am just throwing the entire box that I was sent in trash were it belongs
     
  20. Nov 10, 2019 at 11:42 AM
    #460
    OVTune

    OVTune Well-Known Member

    Joined:
    Mar 27, 2017
    Member:
    #214557
    Messages:
    4,417
    OVTune

    I have no idea who you are so I have not a clue on how to check your email, where it was sent how it was sent, etc.

    It seems you're more destined on just making noise rather than getting this solved.

    And correction, because now what you're posting is untrue, by your own account. We sent you everything, not just a piece of plastic.. And YOU decided to install it on a computer you don't even own.
    We sent you our tuning kit
    We sent you a registration key for a laptop that you do not own.
    The owner / company that owns that laptop wiped it.
    During this time you "never installed the tune"
    Now you need a new key
    We sent you a new key and you cannot access it, for some reason.
    So we ask "who are you so we can look it up"
    And you refuse to give us any piece of identifying material.

    It's posted on Facebook, here, on our website, everywhere.

    So, the actual reason you cannot or have not been able to use our product as of yet is because you installed our software on a company computer you don't own, and you refuse to give us any details to help you.

    So we will leave it at that. I have 5000+ tickets in my zendesk (open, pending, closed, unassigned). Should I go dig through all of our closed tickets for some mystery customer or are you going to give us some sort of info so we can figure out why you can't download your new key?
    Or do you want to continue playing this forum back and forth game?

    You installed our software on a company computer. We sent you your registration. 3+ months later? You never installed the tune. The company wiped THEIR computer, and it's OVTUNEs fault because we haven't responded back to you yet because we don't know who you are and cannot locate your ticket?

    And you wonder why we change our stance with customers?

    Have you ever considered that we did not get your message and simply resending it or telling us who you are would fix this entire thing!
     
    Last edited: Nov 10, 2019

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