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Problem w/ another member... need advice!!

Discussion in 'Off-Topic Discussion' started by rbeezy, Mar 8, 2012.

  1. Mar 8, 2012 at 8:39 PM
    #1
    rbeezy

    rbeezy [OP] Well-Known Member

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    So I sold a set of LED Tails to another member on here (wont mention any names) and he wants a refund because he says he received a crack on 1 of the tail lights. We've been PM'ing back and forth saying he wants the refund but I'm denying because the damage happened out of my hands, everything I send out is in good condition, but I didnt get insurance through USPS...

    Is the insurance something I'm supposed to do, or something that should be requested through the buyer? I told him that I only get insurance if its requested, otherwise I dont get it.

    Hes recently requested the refund through Paypal resolution center and we're now communicating through there. Should I just refund the money back because its something I'm supposed to do as the seller? I really dont want to refund the money and get back broken tail lights for something that was out of my hands....
     
  2. Mar 8, 2012 at 8:41 PM
    #2
    mikewho

    mikewho Well-Known Member

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  3. Mar 8, 2012 at 8:43 PM
    #3
    brett1586

    brett1586 Well-Known Member

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    That's what I was thinking too.
     
  4. Mar 8, 2012 at 8:43 PM
    #4
    mikewho

    mikewho Well-Known Member

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    .... I guess with these sorts of things its good to ask what you would want done if you were on his end
     
  5. Mar 8, 2012 at 8:44 PM
    #5
    rbeezy

    rbeezy [OP] Well-Known Member

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    no i dont
     
  6. Mar 8, 2012 at 8:45 PM
    #6
    rbeezy

    rbeezy [OP] Well-Known Member

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    i would want the refund also, but at the same time, on my end i wouldnt want to refund the money back and also get back broken lights
     
  7. Mar 8, 2012 at 8:46 PM
    #7
    Bo Rocks

    Bo Rocks Well-Known Member

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    you are going to need proof that they were not cracked prior to you shipping them
     
  8. Mar 8, 2012 at 8:46 PM
    #8
    tvbd56

    tvbd56 Epic Member

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    x2 and i think it depends on who worked out the shipping because they had the option to pay for insurance. But i would think that both ends could buy insurance on their own
     
  9. Mar 8, 2012 at 8:46 PM
    #9
    Bishop2Queens6

    Bishop2Queens6 Well-Known Member

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    On other forums, if the buyer dislikes the item, the seller is obligated to refund the buyer and the item is returned to the original owner (Shipping on the buyer's dime). I'm not sure how the rules on this forum apply on returns and dislikes, but I would refund the buyer and he would just ship the item back to me. I would PM a moderator and ask their take on the situation.

    Yes, I have refunded several buyers before. I know it sucks, but its apart of the game.

    FYI, I always ALWAYS put insurance on anything I ship, no matter if its a $10 light bulb. That 2% insurance cost (2% of the value you want to insure the item) is worth every penny in situations like this.
     
  10. Mar 8, 2012 at 8:47 PM
    #10
    rbeezy

    rbeezy [OP] Well-Known Member

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    i guess that would be the problem then, because i usually dont take pics of everything i send out
     
  11. Mar 8, 2012 at 8:49 PM
    #11
    Boerseun

    Boerseun Well-Known Member

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    I would refund, but that's just me - I will never be rich.
    Why don't you settle with the buyer and split the losses 50/50. Lesson learned and next time, not just you but anyone here who ships stuff, make sure you pack it good.
     
  12. Mar 8, 2012 at 8:50 PM
    #12
    tacoftw

    tacoftw 5100s are the same price as spacers, seriously

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    Tough situation, in the future I'd offer insurance or if they don't want it just give them a friendly reminder that any damages are the buyers responsibilitty if they choose not to buy insurance. FYI, ship ups and insurance is free
     
  13. Mar 8, 2012 at 8:51 PM
    #13
    rbeezy

    rbeezy [OP] Well-Known Member

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    he wanted 50% back but i denied. i dont want to pay for something that wasnt my fault
     
  14. Mar 8, 2012 at 8:52 PM
    #14
    rbeezy

    rbeezy [OP] Well-Known Member

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    i'll keep that in mind and put that in future threads
     
  15. Mar 8, 2012 at 8:53 PM
    #15
    sofiasdad11

    sofiasdad11 Reads more than posts

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    honestly Ron, i'm old-school and adhere to the old adage "the customer is always right". sucks if you have to take 'em back when it wasn't your cause, but how much commerce do you partake in here at TW? is it worth it to possibly suffer damage to your rep? only you can answer that. insurance should always be purchased IMHO, as it's actually quite cheap. at a minimum, if you take 'em back, ask the buyer to rep your thread/profile, that could help with future transactions. just my 2C:eek:
     
  16. Mar 8, 2012 at 8:55 PM
    #16
    sofiasdad11

    sofiasdad11 Reads more than posts

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    ups shipping is free only up to the first $100, after that there are additional charges ;)
     
  17. Mar 8, 2012 at 8:56 PM
    #17
    mattg43

    mattg43 Well-Known Member

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    You are the seller, and responsible for the item up to the point that they reach his door.

    This includes if you had insurance - your responsibility to refund to him, as the shipper will refund to you.

    As a seller, start taking photos of exact condition - I do a video showing the item (working if it is electronic) stating the date, and condition, as well as any flaws, and me boxing em up. keeps this from ever being an issue.

    But then, as a buyer, if the box looks damaged AT ALL, I photo every step of opening, to protect me, and the seller (for insurance purposes).
     
  18. Mar 8, 2012 at 9:01 PM
    #18
    rbeezy

    rbeezy [OP] Well-Known Member

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    TRUE. so im obligated to refund the money then?!
     
  19. Mar 8, 2012 at 9:05 PM
    #19
    JTyfz450

    JTyfz450 Well-Known Member

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    Looks like I won't be buying anything from you anytime soon :D. J/K it's a tough situation for both of you, but as a seller you have to take responsibility for the products you sell. It sucks, but if you want to keep your reputation on a forum as a seller you have to be willing to compromise with your buyer if issues like this happen. If the buyer wanted to go 50/50 that's a good deal. I say ask for a picture of the cracked tail light and go from there. Next time (as many have already stated) use the insurance.
     
  20. Mar 8, 2012 at 9:07 PM
    #20
    sofiasdad11

    sofiasdad11 Reads more than posts

    Joined:
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    Gender:
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    First Name:
    John
    Near the Windy City, but in the country
    Vehicle:
    2011 BLACK 4X4 DCLB TRD SPORT
    Flux capacitor (2nd gen version), toytec ultimate liftkit, amp research powersteps, custom katzkin heated leather incl. console cover, retraxpro retractable bed cover, earnhardt jr. cannons@18x9(summer),ballistic jesters@18x9 (winter),285/60/18 nitto grapplers, bodymatched bushwackers, the original Homertaco full satoshi " raptor" grill, viper 5704 remote/smart-start/alarm, ravelco anti-theft device, ipcw tails, redline hoodstruts, oem roof rack, led maps/dome, backup light mod, swingcase storage box, jl audio stealthbox and amps,focal drivers,alpine head, pop&lock premium handle, seatbelt chime disabled, tailgate hoseclamp mod, rich evans caliper covers, weathertech digitalfit mats, flyzeye V2W,oem bedmat, salex console organizer,speeddawg shiftknob
    i would, but that's just me. if he only wants 50% back, not counting whoever is paying the return shipping, then you'll only be out half, and get the tails back.
     
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