Radio problems entune 3.0

I just put this 2023 entune 3.0 on my 2016 sr Tacoma. After installing it, it would all work but there was no sounds at all. I took it to my local sound system shop and they couldn’t do anything to it bc it was an oem radio. Long story short I figured out that if hold on to the power/volume button it resets the radio and when I do that I hear the radio working for about 2 seconds but once it’s done resetting it’s back to not making sounds. Has anyone had a similar problem?

 

Are you sure the pinouts are the same between the different models?

 

I got a harness that converts entune 2.0 to 3.0 and I’ve seen a couple people just do it with plug and play. I’m not sure what I’m doing wrong.