Rago Rear Window Molle Panel

I purchased the Rago rear window Molle panel directly from Rago's website.

First, I'd like to commend the company on the excellent packaging of the product and the overall quality of the panels. However, I did encounter a few issues that I wanted that address with them. I reached out to Rago via email because I thought some hardware was missing, and I also noticed a lack of clear instructions detailing all the included parts (no packing list or instructions). I mentioned that I found two YouTube videos one from Rago and another from Bugout Overland, that seemed to show different hardware configurations compared to what I received:

• Rago Video
• Bugout Overland Video

Both videos featured different sizes of screws, as well as a different number of washers and locking nuts than what was in my kit. Additionally, my upper brackets appear to be missing welded nuts, and the two bracket bases that slide into the truck’s hanger mounts seem to be missing a flap or component that would secure them in place.

Another difference I noticed was the large Rago logo on one of the panels, which wasn’t mentioned on the website or shown in the product photos. While I understand the importance of branding, the placement of the logo was an unexpected detail for my specific use case. I was hoping to have a set of panels without any obstructions in the Molle pattern. On a positive note, all the hardware provided is high-quality black stainless steel.

Rago replied to my email, stating that they recently updated the design to include the full logo and replaced the PEM nuts on the upper brackets with standard nuts. I accepted this change and was willing to work around it.

However, when I asked for specific installation instructions, their response was, “We don't have a specific video or install instructions, but I do have some images that might help.”

I was surprised by this, as I’ve always found instructions, no matter how simple the installation, are typically provided by other manufacturers. Unfortunately, the images they sent were not very helpful, and I’m still unable to figure out how to install the bracket bases that connect to the hanger mounts.

Based on the videos and photos, the previous design featured brackets with a lip or flap that would hold them in place. You would then attach the top panel brackets and secure everything with hardware. In my case, however, there is no lip or flap, so the bracket bases slide down and lack any mechanism to hold them in position.

Additionally, I found that the installation video on their website does not accurately reflect the new design only a few scenes match up with my product.

I am currently waiting for customer service to get back to me regarding the bracket bases.

Does anyone have thoughts or suggestions? Or some that completed the installation with this new design?

 

You see here, new design of the base bracket that suppose to go behind into the hanger mounting points but they will slide down when in position making it impossible to finish the install of the panels.