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rear spring tsb and where was it done?

Discussion in 'North East' started by fixer5000, Nov 23, 2011.

  1. Nov 23, 2011 at 4:46 PM
    #1
    fixer5000

    fixer5000 [OP] the logical one

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    im just wondering where everyone here has had their springs replaced under the tsb that seems so popular? any hassles? good dealers and bad ones? thanks for any info on this
     
  2. Nov 23, 2011 at 4:52 PM
    #2
    Jester243

    Jester243 mod status????

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    try looking here
     
  3. Nov 26, 2011 at 2:00 PM
    #3
    fixer5000

    fixer5000 [OP] the logical one

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    did that... looking for someplace local to me. your in the nw what are you doing here??? lol
     
  4. Nov 26, 2011 at 3:42 PM
    #4
    BigBiscuit

    BigBiscuit Well-Known Member

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    Where are you located? I got mine done with no questions asked at McGee Toyota in Hanover.
     
  5. Dec 23, 2013 at 3:24 PM
    #5
    morseguy

    morseguy Active Member

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    I called IRA TOYOTA in Danvers, MA where I bought my 2011 AC reg 4x4 four weeks ago, and they said they knew nothing about the "rear suspension harsh ride" sympton.
    Now in all fairness this dealer has been great in all other aspects with the purchase of this vehicle, including getting new keys and remotes for me (free).
    I called Toyota Customer Care, they could not have been any nicer. The guy on the phone, was very nice, understood my concern, did not rush me. He gave me a reference number and told me to TELL them that I spoke to corporate.
    So my next step is get the truck inspected at the dealer.
    I'll keep everyone posted.
     
  6. Dec 23, 2013 at 3:29 PM
    #6
    morseguy

    morseguy Active Member

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    Is this the one in Hanover, MA?
    How did you go about it? Some have mentioned here that when you first try to get TSB work done, don't mention the TSB.

    I guess TSB work is customer complaint driven, meaning complaining about a symptom.
    It's not a recall, recalls are safety oriented.
     
  7. Dec 23, 2013 at 3:52 PM
    #7
    OZ-T

    OZ-T Quite an experience to live in fear , isn't it ?

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    The TSB springs are crap too
     
  8. Dec 25, 2013 at 9:30 AM
    #8
    BigBiscuit

    BigBiscuit Well-Known Member

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    Yes. Hanover

    Exactly. Don't waste your time.
     
  9. Jan 14, 2014 at 5:28 PM
    #9
    morseguy

    morseguy Active Member

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    My next step was to talk to the Service Manager. He was aware of my concern and ordered the parts without even seeing the truck. I brought it in a few days later and they performed the upgrade.

    For all of you who say that the TSB spring aren not much better, I don't haul much so I hope I will be OK. After spending good money on the truck I should not have to pay for upgrading the rear suspension.
     
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