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Rear Spring TSB in San Antonio or Austin?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by EricS76, Jul 29, 2009.

  1. Jul 29, 2009 at 3:16 PM
    #1
    EricS76

    EricS76 [OP] Well-Known Member

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    Has anyone gotten the rear spring TSB work done on their truck at a dealership in San Antonio or Austin WITHOUT loading the truck up and actually showing them? I ask because I live 70 miles from Austin and 100 miles from San Antonio and don't want to drive either place loaded. I bought the truck from Universal in San Antonio. I called them in January and they insisted that I'd have to load the truck and prove to them there was a problem. I see Toyota put a new TSB out to cover the 08's now so i'm hoping the dealerships will be more willing to do the TSB without proof.
     
  2. Jul 29, 2009 at 4:45 PM
    #2
    Hootbro

    Hootbro Omnipotent

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    There is LOWES right next to the Universal Toyota dealership. Just "buy" some landscaping stones and load them up and drive next door to the dealer. Then when they verify the issue, return the landscaping stones to LOWES.

    Easy Cheesy! :D
     
  3. Jul 29, 2009 at 4:54 PM
    #3
    EricS76

    EricS76 [OP] Well-Known Member

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    I have considered doing that before but the problem is that I'd have to go to San Antonio(250 mi round trip)and prove to the dealership I need the TSB. Then from what I've read they have to schedule another appointment and order the parts. So that's another 250 mile round trip to get it done. When I bought the truck, i was going to San Antonio a couple times a month. I'm not anymore, and I really don't have any other reason to go.

    I was hopeing someone knew of a dealership that I could just call up and tell them my problem, maybe give them my VIN and the #'s off my springs and they would set up a appointment to do the work, thus saving me a weekend and 250 miles.
     
  4. Jul 29, 2009 at 5:11 PM
    #4
    Simon2150

    Simon2150 Well-Known Member

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    I got mine done @ Round Rock Toyota and they only needed my VIN. Give them a call and ask for Scott Mazoch.
     
  5. Jul 29, 2009 at 5:16 PM
    #5
    Hootbro

    Hootbro Omnipotent

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    Start cold calling some dealers in both Austin and SA. There is more than one in each town.

    As to your logistical issue of mileage from a Toyota dealer, you may just have to suck that one up. Dealers like to charge back to Toyota Corporate for both an inspection appointment and then the actual service appointment. They very rarely are going to go off of "your word" before ordering parts. Nature of the business.

    Could be worse, I had a 98 Isuzu Pickup that had their non-commercial dealer network collapse and I went from a 30 minute drive for dealer service to a 6 hour drive.
     
  6. Jul 29, 2009 at 5:35 PM
    #6
    EricS76

    EricS76 [OP] Well-Known Member

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    Thanks, I'll give them a call.
     
  7. Jul 29, 2009 at 5:43 PM
    #7
    Simon2150

    Simon2150 Well-Known Member

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    I didn't have to prove anything to them when I got it done 4 months ago or so.
     
  8. Jul 29, 2009 at 5:44 PM
    #8
    EricS76

    EricS76 [OP] Well-Known Member

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    I know what you mean. I had a 97 chevy truck that had a exhaust leak that you could only hear when you got on it pretty good. I took that truck back to the dealership 4 times before they fixed it. I finally had to take a technician with me so he could hear it. Luckily that dealership was in the town that I lived.

    On this deal, they're not really going off "my word" It's a common problem that has had a TSB issued on it for at least 4 years. I just want to find a dealership that would have the courtesy to fix it without having me go out of my way to jump through the hoops when the end result would be the same either way.
     
  9. Jul 30, 2009 at 12:24 PM
    #9
    EricS76

    EricS76 [OP] Well-Known Member

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    Well I talked to Scott and he said now Toyota makes them have a technician inspect the vehicle before they'll put the order in. But he didn't say anything about haveing to bring it loaded. I'm waiting on a call back, he's checking my VIN. It looks like they can inspect it and do the work the same day. Keeping my fingers crossed.
     
  10. Jul 30, 2009 at 12:39 PM
    #10
    BlancoTaco08

    BlancoTaco08 Well-Known Member

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    The new Northpark toyota here in San Antonio did mine with no questions asked....I showed up they got my vin and asked me what day I could bring my truck in...If you need a name I can get you one, I just need to find the business card.
     
  11. Jul 30, 2009 at 12:54 PM
    #11
    EricS76

    EricS76 [OP] Well-Known Member

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    I'll see how Round Rock Toyota is going to be. Sounds like they're going to do me right. I just want to get it all done in one trip. I'm glad to see they're not making people load up their trucks when they know exactly what the problem is already. It's rediculous making people jump through hoops like that. I'll hit you up for a # if it doesn't work out with these guys though.
     
  12. Jul 30, 2009 at 1:02 PM
    #12
    Simon2150

    Simon2150 Well-Known Member

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    They have a collision/repair shop there so they keep many of the toyota parts in stock. I only had to wait 1 day in order for the ubolts to come in when they did mine. Hopefully they'll take care of it, they've given me pretty good service so far.
     
  13. Jul 30, 2009 at 1:07 PM
    #13
    EricS76

    EricS76 [OP] Well-Known Member

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    He said they probably have the parts in stock. Hopefully he'll check on that too before he calls back. I'm going to be sure before I make an appointment. How long did it take for them to do the TSB work?
     
  14. Jul 30, 2009 at 1:08 PM
    #14
    wiscdave

    wiscdave Lets Do It!

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    Past ride - 3" OME 885s&Shocks/ TSB 1.5AAL/ AX184 Rims 285 Firestone destination ATs/ 2 Shallow mount P310s in Supercrew Box - Punch 601s, Beefed up Hunter Brush guard, Tint, Fog light mod, AFE Drop in, AC and Fog light mods, scangauge
    Call the 800 number for Toyota, that has worked for everyone
     
  15. Jul 30, 2009 at 3:40 PM
    #15
    EricS76

    EricS76 [OP] Well-Known Member

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    I don't see the need to call Toyota yet. Round Rock Toyota seems to be willing to work with me. Didn't get a call back this afternoon though, but he said it may take 24 hours.
     
  16. Jul 30, 2009 at 5:26 PM
    #16
    Simon2150

    Simon2150 Well-Known Member

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    It took them 4 hours to do my 30k service and the tsb. because i had the 30k service done, they gave me a rental on their dime.
     
  17. Jul 31, 2009 at 12:57 PM
    #17
    EricS76

    EricS76 [OP] Well-Known Member

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    Well I heard back from the dealership this morning. My VIN was indeed within the TSB available trucks. Still I had to schedule an appointment for them to look at it, and "if it needs the TSB" they have the parts on hand to do it the same day. Everything is working out pretty well.
     
  18. Jul 31, 2009 at 1:32 PM
    #18
    mpleitez

    mpleitez Well-Known Member

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    Call Toyotaand get a case number and tell them it's a saftey hazzard specially when it's loaded and the family is in the car and print the TSB from google it':eek:s I believe TSB 0305-08
     
  19. Jul 31, 2009 at 6:56 PM
    #19
    TacoTurd

    TacoTurd Defying Alliances since 2007

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    TRD Exhaust, TRD CAI, Bull Bar, PIAA lights, Passport, Bed Mat, UWS Toolbox, Hood Struts, Rear TSB, TRD/Okole Seat Covers, Hellwig Rear Sway Bar, Burned Carpet, Nasty Dent in Roof
    Ditto
     
  20. Jul 31, 2009 at 9:42 PM
    #20
    Simon2150

    Simon2150 Well-Known Member

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    Keep us updated. Interested in knowing what they look at to determine eligibility
     
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