Rear Spring TSB

Hello all,
I am taking in the truck on Friday about the spring TSB..I am not exactly sure what they are going to look for or test for. I do know I had to make a complaint that " it's a harsh ride under a heavy load" before they would even make an appointment.

Any other advice on what I should or should not say would be appreciated.
I just want to get this done so I dont have any hauling issues in the future.

Thanks for looking
Otto

 

I went into the dealer with the TSB and my registration for the VIN and said it had a harsh ride when loaded. Dude said OK and set it up. They realized they ordered the wrong parts after they had my truck torn apart. I said no problem call me when its done. Dealer called the next day, truck was done. Great service guy. He drove a Ranger on some of the trails I had been on. Bullshited with him for 1/2 hour at the dealership.

 

Was in to talk to them about the TSB today, I didnt BS the guy, just told him i had loaded the truck with 5-600lbs and the truck was overloaded maxing out the springs. told him i researched the problem and located a TSB online for the truck and wanted them to look into doing it for me.

after 45 min on what seemed to me to be a slow day at the dealer they came back to tell me my 09 with 31,000 miles didnt meet the 3 year 36k warranty for the springs. i was 3 months past, and the total for the repair would be $1640. i asked if there was anything we could do about the three months. they said no, and told me to call corporate and complain to them.

called corporate from the parking lot after asking the service advisor for the number, they started a file for me and told me to talk to the service manager. walked back into toyota and told them what the lady at corporate just told me. he spent another 20 min "researching" and came back to tell me since i was a loyal customer getting all my services done at their dealership that if corporate didn't call back they would cover the costs and order the parts for me now. 10 days for them to come in and i will get a call when they do.

a little persistence goes a long way! I just stayed with the no BS approach. we'll see when i get them in how it all goes.

also ordering the timbren rubber stop replacement springs to add a little boost as well, picking those up tomorrow. timbren.com

 

I got mine done after I pulled my trailer the first time. It weighs around 4000 pounds loaded, plus I usually have 2-300 pounds of other stuff in the bed. It seemed a little boaty back there and sagged more than I liked. Just told them that I regularly haul and tow and needed the stiffer springs. Once they found the TSB (took them a while) they just said "OK".

 

Toyota called .They are replacing the rear springs and shackles...Will be done in the morning

Thanks everyone
Otto

 

I just had my frame replaced this week. When I stopped in the mechanic told me I was getting new rear springs also. Why is that????

 

what???

 

Frame rust issue with gen 1 trucks. My truck was bought back at 1.5x kbb price..then crushed.

No idea why they are giving new springs..unless those are rusted out too.

 

Any word yet on 2012's?