Recall Warranty work was messed up years ago...what should I do?

Hi, I own a pre-owned 2019 Tacoma 6-cylinder club cab. Last week, I noticed a slight fuel leak under the cab. My mechanic told me that I had to go to a dealer for the repair which I did today. The dealer informed me that there was a warranty recall for this problem and that my fuel system was repaired at another dealership before I owned the truck but they would check it out. Well, I've received a statement this afternoon stating that the warranty "repair" was not done correctly and most of the gaskets have been damaged as a result. If they were to repair the damage that the other dealer did, the price tag would approach $3000. I'm speechless! Do you have any advice for me? Thanks much, Deano in Cincinnati.

 

Call Toyota corporate.
Safety recalls are forever meaning if you have the same failure again they have to fix it.
It’s not your fault the recall wasn’t done correctly. When I was a service manager for FCA they would pay me to do the recall again and charge back the other dealer.

 

Dude unless a non Toyota dealership did the first work, Toyota is responsible. Call corporate. They will honor it.

 

The current dealer is not being helpful, but from what I know, they can choose to decline. The warranty is really a Toyota thing, and they can reach out and enforce it.
Also, there has recently been a document sent out about fuel smells, and leaks, regarding the recall work. I threw my copy away, but others have posted it here.

 

So a couple things here. Toyota and Toyota dealers are not the same thing. Generally warranty on a repair is 12/12k, after that (even if it was a recall) your on your own.

So, if one dealer does a shitty job, its not really Toyotas problem, its the dealer that did the jobs problem. Now in a effort to keep customer relations up, Toyota can step in and cover it, but no other dealer is required to do anything about it.

So, your best bet is to call Toyota, see if they can get after the original dealer or if they will help with the new repair. You can have the new dealer document everything with pictures and you can call the original dealer that did the repair with evidence. The old dealer may take responsibility and pay the new dealer (at a discounted rate) to repair the truck or require that you bring the truck to them to repair again (sucks when the original dealer is in another state)

 

OEMs are required to adequately repair any recalls. TSB'? Not so much. Recalls, yes they have to fix it right. They will just bill shitty dealer.

 

What work was done that caused this? I had some work done earlier this year that caused a fuel leak. However, that was noticed almost immediately and repaired as soon as practical.

 

I have contacted Toyota corporate and they have opened a claim. I was surprised the dealer told me to "come get the truck" liability-wise but they did and it will sit here in the driveway until I hear back from the corporate people. The dealer has supplied photos and documentation regarding the fuel system recall. I will keep you all posted! Deano

 

No work; I cannot smell; a friend noticed it and spotted the leak under the cab. I am being told that it would be a SEVENTEEN hour repair!

 

Again, not sure where your leak is but mine was from the fuel rail. They had the truck a few days, but replaced all of the O-rings in the meantime. Even the ones that weren't leaking.

 

The dealer which looked at the truck this past week is claiming the entire line has "swelled gaskets" due to connectors that were installed improperly using channel lock pliers that left marks in the plastic. They are saying that the entire cab would have to be removed from the truck! I can share photos if you would like...can't say I am familiar with this kind of repair. I appreciate your interest. Deano

 

Honestly the fact that the dealer is blaming the other dealer will help you. Problems happen when they say “someone” damaged it. You may have to jump through hoops with corporate, but they are giving you the info you need to get it covered.

 

Sounds like they just don't want to do it. I could see the engine needing to be pulled, at most. And that's just to get to certain areas by the fire wall, assuming they can't get to them any other way. Cab removal is a bit excessive for fuel line repair, in my opinion. None of that was required to fix mine even though I couldn't physically get to the location of my leak due to all of the lines and other pieces in the way. Post the photos so we can see what you're working with.

 

I've posted a few of the (newest) dealer's photos above!

 

Here is more info on the recall if needed to make your case on getting the repair done correctly.

I don't think Toyota wants the truck to stall causing a crash.

https://tfltruck.com/2020/10/toyota...-million-vehicles-includes-tacoma-and-tundra/

 

okay, yeah the current dealer is right,,, the previous F'd this up something royal.
I would take the safety tone here. Tell them to send a wrecker to pick it up, when they get done putting the clamps on the first dealer to fix this.

 

Looks like the first dealer fucked up the fuel line and the 2nd dealer wants to replace the line which requires pulling the cab off.

 

UPDATE; getting a run around!! The Toyota Corporate rep had someone from the dealership that caused the damage call me. They of course, are denying responsibility. So, I called corporate back and explained that I certainly do not want to speak to the people who are liable for damages nor have them touch my vehicle again. So, I am waiting for someone's supervisor to get back to me. Deano

 

Toyota Corporate is refusing to do anything! They are saying that the warranty recall was only good for one year. They won't get involved even though my Toy dealer insists that the recall workmanship was compromised by the other dealer. Any advice? Thanks, Deano