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Relentless Fab.

Discussion in 'Vendor Reviews' started by TXED, Feb 20, 2013.

  1. Feb 20, 2013 at 3:56 PM
    #1
    TXED

    TXED [OP] Active Member

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    Corpus Christi, TX
    Vehicle:
    2011 TRD Sport
    OME, BFG, ATX, BAKFLIP, LIGHTFORCE, KC, RELENTLESS FAB., PIONEER, ALPINE, HYBRID AUDIO, IMAGE DYNAMICS, MR. MARV
    I thought I would share my experience with Relentless Fab. In no way am I trying to discourage anyone from buying his products just trying to inform future or potential customers who are on the fence about his products.

    02/23/2012-Ordered a front aluminum bumper with full top tubing and a rear plated bumper with recessed lights and a hidden hitch. I was quoted 4 months but after reading up on TW I expected it to be more like 6 due to most experiences.

    07/2012-About five months after placing the order I called Eric and was told it would probably be another couple of weeks.

    12/12/2012- Finally received a call from Eric saying that the bumpers were ready and would be shipped out on 12/15. He also collected the remaining amount of the bumpers.

    01/10/2013-Well after almost a month no bumpers. I tried contacting Eric several times and even left him messages with no luck. I decided to call Fastenal in Sparks, NV which is the hub he ships from. I spoke to a very helpful gentleman who said the only bumpers shipped out on the 15th went to California. He said "Eric probably got confused and shipped them to the wrong location. I will contact Eric and try to get it sorted out".

    01/14/2013-I receive a call from Eric saying that Fastenal screwed up and shipped them to the wrong hub. I ask him when are they to be delivered to which he says he does not know. So right after speaking to Eric I call Fastenal and speak to the same gentleman to try to get an ETA on delivery and track them. He says "Eric didn't tell you? He never dropped them off for shipping but he said he would drop them off this week." I then told the gentleman the BS Eric gave me, he seemed pretty upset about it.

    01/19/2013-Call Eric and tell him that I was told the bumpers were never dropped off. He said that he dropped them off on then 18th.

    02/02/2013-Finally receive a call from the local Fastenal that the bumpers were delivered.

    Let me say I consider myself a pretty patient and easy going person but this whole situation had me very upset. I understand he is pretty backed up but that is no excuse when I was quoted 4 month lead time and ended up waiting almost a year. Also lying to customers and blaming it on someone else is no way to conduct business.

    The end product was pretty good and for the most part I am happy with them. The rear bumper was spot on. The front bumper didn't line up so well on the drivers side. It sits pretty close to the fender not leaving much room for flex. It seems like others have the same problem with the aluminum bumpers. I haven't contacted Eric about the fitment issue nor do I plan to. It doesn't seem like a good idea to me considering how I feel about the whole situation at this point.

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  2. Feb 20, 2013 at 4:00 PM
    #2
    Forster46

    Forster46 Very nice how much?

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    That sounds like a shitty situation. It's a shame it went down that way. On the bright side your bumpers look awesome and you are lucky to have both of them. Many people had the same type of issues with the aluminum ones. Aluminum flexes and deforms way more than steel does when getting welded. I hate welding aluminum. But it looks like it fits great in the pictures.
     
  3. Feb 20, 2013 at 4:04 PM
    #3
    TXED

    TXED [OP] Active Member

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    Corpus Christi, TX
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    2011 TRD Sport
    OME, BFG, ATX, BAKFLIP, LIGHTFORCE, KC, RELENTLESS FAB., PIONEER, ALPINE, HYBRID AUDIO, IMAGE DYNAMICS, MR. MARV
    Thanks. I need to take close ups of the ends where the bumper and the fenders meet.
     
  4. Feb 20, 2013 at 5:59 PM
    #4
    2chains

    2chains Well-Known Member

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    2010 Tacoma DC LB 3" Revtek lift
    3" Revtek lift, k&n 63-9025 intake, tailgate debadge, OEM Bed mat, decals gone. helo black max 6 bs 4.5 os-12,duratrac 285 70 17,smittybilt light bar, kc slimlites, pioneer pb3300 bt, window tint, weathertech digfits, raider lorider elite tonneau, at2525xl,
    thanks for the update, 1 year is a long wait. Your truck does look amazing tho
     
  5. Feb 20, 2013 at 6:02 PM
    #5
    OZ-T

    OZ-T Did you get your precious photos ?

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    The front looks like it could use a bit more clearance for flex , you may want to shim it down a bit
     
  6. Feb 20, 2013 at 7:29 PM
    #6
    TXED

    TXED [OP] Active Member

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    OME, BFG, ATX, BAKFLIP, LIGHTFORCE, KC, RELENTLESS FAB., PIONEER, ALPINE, HYBRID AUDIO, IMAGE DYNAMICS, MR. MARV
    No problem. Thanks!


    Yeah, I tried bringing it down a bit when I originally put it on but was running out of time. On my next days off I'm going to try and adjust it a bit.

    How many shims did you have to use on your just out of curiosity? IIRC I have four on each side.
     
  7. Feb 20, 2013 at 8:10 PM
    #7
    DARMS

    DARMS Member

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    Brother, I've got much empathy for you! On 11 January I ordered a simple light bar for my Taco from N-Fab. Didn't get it a week later 18 Jan and called and spoke with Lance. He told me it would "return from powder coating tomorrow and will ship it right away". 25 January called again and spoke with Lance again who said "It will return from powder coating tomorrow and I'll get it right out" on 1 February, I called and spoke with Lance who told me "it's scheduled to return from powder-coating today and I'll get it to you right away". On 7 February I called Lance at N-Fab who tole me "the light bar is scheduled to return from powder-coating today and I'll get it out in the morning". So on 15 February I called and spoke with Lance at N-Fab who said "the light bar is scheduled to return from powder coating today and I'll get it out this evening". On 18 February, I called to get a tracking number and low and behold, the light bar had not returned from powder coating. I send Lance an email to cancel the order.

    This leads me to believe N-Fab sucks. There is simply NO EXCUSE for Lance to not tell me the truth and no reasonable person would ever believe the light bar would take 6 weeks to powder coat.

    My intuition tells me N-Fab uses Chinese factories to make their products and they don't have a good idea about the delivery times.

    I'm sick and tired of ordering something simple off a web-site that says "in stock" only to experience crap like this.

    So WTF.
     
  8. Feb 20, 2013 at 8:46 PM
    #8
    TXED

    TXED [OP] Active Member

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    2011 TRD Sport
    OME, BFG, ATX, BAKFLIP, LIGHTFORCE, KC, RELENTLESS FAB., PIONEER, ALPINE, HYBRID AUDIO, IMAGE DYNAMICS, MR. MARV
    I hear you man! It really sucks to deal with companies/people who operate this way. Although there are still companies/people who are really upfront and about the customers need and concerns. For example I've been dealing with Mr. Marv about ordering some things from him and I must say he is really such a stand up guy. He really sets the bar very high for customer service.
     
  9. Feb 23, 2013 at 9:07 AM
    #9
    neonlazer

    neonlazer Mechanically Goofy

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    Welcome to the world of Fastenal..they should rename to Crapanal. Haha..
     
  10. Feb 23, 2013 at 9:13 AM
    #10
    drade

    drade BRUINS 4 LIFE

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    TRD CAI (1st edition) - TRD exhaust - TRD skid plate - Tacoma seat covers - Fog Lights - De badged Doors and Tailgate - OME 3" Suspension Lift - Moto Metal 957 Matte Black 17"s - Nitto Grapplers 285/70/17 - Statoshi Grill Line X'd w/ Mesh in Triangles - Bushwacker Fender Flares (Line X'd) - Devil Horns by Andres Silver w/ Shot penning - Custom Mud Flaps By Reno - Line X'd Rocker Panels!!! - OEM Smoked Bezel Headlights - Line'xd All pro rear bumper - TRD Scoop Hood W/ Black scoop insert - Silver Line xd Tailgate -- Rear Bearing Drop Kit from street taco - PCS Upper's - Kenwood Deck - ICPW 3rd Brake Light - Katzig Leather arm rests - Toytec UBOLT Flip Kit - Rr/Fr Steel Brake lines - ICPW LED tails - Line x'd bed - Black Carpet - URD Y Pipe - Weather techs - Columbia Dual Battery Tray - Dual Sears Platinum Die Hard's!!!
    Truck looks pretty good. I would of never waited a year for those two bumpers, ever, but I have little patience. Sorry to hear about your experience, I will keep this in mind when I get my front bumper made in the spring, I will pick and choose wisely!
     
  11. Feb 23, 2013 at 9:36 AM
    #11
    PLC721

    PLC721 Well-Known Member

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    Your a patient man! But... the bumper look awesome on your truck!
     
  12. Feb 23, 2013 at 9:56 AM
    #12
    TXED

    TXED [OP] Active Member

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    OME, BFG, ATX, BAKFLIP, LIGHTFORCE, KC, RELENTLESS FAB., PIONEER, ALPINE, HYBRID AUDIO, IMAGE DYNAMICS, MR. MARV
    Well it wasn't really their fault other than the usual longer than normal shipping times. Eric had told me that they screwed up and shipped them to the wrong place when in fact he hadn't dropped them off for shipping.


    Initially i didnt think i would of had to. I did try to cancel them mid way but he still wanted to charge me the the 20% cancelation fee. :jerkoff:

    Thanks!!
     
  13. Feb 24, 2013 at 7:06 AM
    #13
    2chains

    2chains Well-Known Member

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    3" Revtek lift, k&n 63-9025 intake, tailgate debadge, OEM Bed mat, decals gone. helo black max 6 bs 4.5 os-12,duratrac 285 70 17,smittybilt light bar, kc slimlites, pioneer pb3300 bt, window tint, weathertech digfits, raider lorider elite tonneau, at2525xl,
    Did you have custom options added on your bumper? You wouldn't think there'd be cancelation fee considering how many are in line for bumpers.
     
  14. Feb 24, 2013 at 9:15 AM
    #14
    PLC721

    PLC721 Well-Known Member

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    lol Oz's bumper is still sitting in his garage
     
  15. Feb 24, 2013 at 9:16 AM
    #15
    OZ-T

    OZ-T Did you get your precious photos ?

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    sumbitches
     
  16. Feb 24, 2013 at 9:17 AM
    #16
    PLC721

    PLC721 Well-Known Member

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    :)
     
  17. Feb 24, 2013 at 9:36 PM
    #17
    TXED

    TXED [OP] Active Member

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    Not anything out of the ordinary. I'm pretty sure he hadn't even started on my bumpers.


    If I were closer I'd help you out! Good luck on getting them on.
     
  18. Mar 6, 2013 at 7:15 AM
    #18
    ntilehman

    ntilehman Well-Known Member

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    That is just inexcuseable. I would never treat one of my customers like that. Most of the time people are fine with a little longer of a wait if you just tell them the truth. I've had to extend a couple jobs due to complications with paint or film. Craziness if you ask me. Glad you finally got your stuff. The bumpers look awesome.
     
  19. Mar 6, 2013 at 12:46 PM
    #19
    TXED

    TXED [OP] Active Member

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    When I get a chance I'm going tot try and realign the bumper. Hopefully I can get it in a better position. I agree, I really like his products. To bad I won't be ordering from him again.


    Thanks!! I would of been completely fine with the wait if he would of been upfront with me from the beginning. I was in no rush. I get that its an estimated time and at times it may take a little longer. I just dont understand how 4 months turned into a year. By lying to me and telling me "a couple more weeks" or "I'll ship them out this weekend" really messed up my plans. . My time these days seems very limited.
     
  20. Mar 6, 2013 at 3:37 PM
    #20
    ctilander

    ctilander Still a NOOB, bear with me...

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    Traded the 2012 Tacoma 4x4 Longbed, for a Tundra.
    DIY, tailgate lock 35% tint, all the way around. Blue LED window switch, all speedo cluster and gauges, temp control, A/C, dome lights, and super bright white interior light. Parking LED lights, LED for the shell, & bright white dome light. Thx to AsianAnts... N-Fab side step, (slider). Powdercoated stock 18" wheels, debadged center caps & painted same color. De-badged entire truck Treklight XT 18" lightbar on Avid bumper CB Radio, Cobra 29LTD, peaked and tuned, w/Wilson 5000 antenna, have not figured where to mount it yet. On the Way:
    Has the bumper not lining up properly been addresses with the manufacturer?
    If so, has it been rectified? I was seriously considering this bumper and now I need to really reconsider. Thank you

     
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