RESOLVED: METHOD WHEELS SENT ME A USED WHEEL + FedEx Issues

BassAckwards · Jan 20, 2021

AdventureTaquito[OP] said: ↑

Sorry y’all! I never got any notifications for this thread. Didn’t realize other people commented on it.

UPDATE: 3-4 days after I posted this and sent the email, they called me and apologized. They said they don’t know how this could’ve happened because they normally scrap returned wheels. They sent me a link to print out a return label and asked me to drop it off at a local FedEx. Then they said they would be shipping out a new wheel to me by the end of the day and should arrive within a few days. I said ok cool, but it’s really inconvenient for me. I explained to them that I've been wanting to put them on my truck and my tires are just sitting in the garage. I told them it's pretty much delaying everything. They said they're really sorry but the new wheel should arrive shortly. We hung up.

Like 30 minutes after, I emailed them again because I forgot to ask them if they can send the new wheel through a different shipping carrier (NOT FEDEX). I explained to them that my other two wheels are lost and FedEx is doing an investigation. They said that is the only carrier they deal with unfortunately and that they would contact FedEx themselves. They explained that FedEx is handling a lot of the Covid stuff over here in the west coast and that could be delaying things. I said ok... but in my mind I was like what does that have to do with FedEx saying they delivered my package and then saying they could've dropped it off somewhere else and they won't know until they talk to the driver?? Anyways, I was about to ask them if they can compensate me with free lug nuts or something and before I sent that email, they called me and left me a voicemail pretty much explaining everything again and let me know that they are going to credit the price of one wheel. So I got 4 wheels for the price of 3! That was a huge plus on their part. They didn't have to do that and it was cool for them to go out of their way and offer that. The name of the man I spoke with was John.

Overall the experience was a headache but it ended with satisfying the customer, so shout out to them. FedEx ended up delivering my wheels a day or two after. They actually arrived before the replacement wheel.

I think next time I will be handling things locally and just having them ship to a store and picking them up there.

Here are some pics with the wheels on

Click to expand...

Glad things worked out well for you! Sounds like top notch customer service

AdventureTaquito · Jan 20, 2021

Yes I agree, I'm happy how they handled everything towards the end

Gruber1922 · Jan 20, 2021

Shit happens, sounds like they pulled through and handled it like they should have. A lot of the shipping companies are unreliable with COVID. USPS has lost 2 of my packages in the last few months

ABA180 · Jan 20, 2021

Sweet wheels! Yeah I'd say they did right by you for sure

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RESOLVED: METHOD WHEELS SENT ME A USED WHEEL + FedEx Issues

#21
BassAckwards Well-Known Member

#22
AdventureTaquito [OP] Well-Known Member

#23
Gruber1922 Well-Known Member

#24
ABA180 It burns when I pee....

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RESOLVED: METHOD WHEELS SENT ME A USED WHEEL + FedEx Issues

#21 BassAckwards Well-Known Member

#22 AdventureTaquito [OP] Well-Known Member

#23 Gruber1922 Well-Known Member

#24 ABA180 It burns when I pee....

Products Discussed in Entire Site Forum: Wheels & Tires

#21
BassAckwards Well-Known Member

#22
AdventureTaquito [OP] Well-Known Member

#23
Gruber1922 Well-Known Member

#24
ABA180 It burns when I pee....

Products Discussed in