Rock Slider Issue

First, most people can't weld/fabricate.
Second, the lead times aren't all that bad. I remember a vendor that shall not be named, that used to have wait times in the 6-18mo range, and people happily waited.
Third, it's common, because good fabricators/welders are becoming more and more rare. Shops have troubles finding competent employees, especially for the wages they offer. Aluminess for example offered me 15/hr as a welder when I applied...
Fourth, it's pretty easy for you to do all that in under a week by yourself, when you have no customers or demand.

And I'd be pissed about the 250. If you paid with a card I'd consider calling your bank and disputing the charge. Otherwise you're probably SOL unfortunately.

 

Thanks! I did not even think about doing that with my bank! Of course! Some of These people think $250 is nothing to be upset about. Whether it was $50 or $250 i feel screwed over. @JDEMELLO

 

I’m sure you could have got weld on ones for cheaper and had someone weld them for less I though people got bolt on so they could put them on themselves.

 

This is a much about do nothing tbh, op sucks at blocking who it is

anyways ill stick around and see this shitshow

 

250 can be several mods on a truck. You paid not only for their installation services, but also their knowledge. Being known and experienced offroad fabricators, they should have seen and known that the clearances were not what they were supposed to be. In the end all you ended up paying them for is proving that their fabrication process was amiss somewhere along the way. That cost should not fall upon you.

 

I don’t think anyone pointed this out... You got the replacements and they offered to put them on for you. Presumably a $250 value. That would wash out the $250 you were out. I get trying to make a point and show them you don’t want to do business with them but come on... I’m out $150 bucks in shipping due to a crappy vendor but, I chalked it up as a lesson learned and moved on. Sounds like you don’t want sliders that bad because they have certainly made it right.

 

Heres what I think, who ever was assigned the task of "remounting" the sliders should have been able to see that they were installed properly by the OP. Someone should have looked at the sliders before they charged the OP 250.00 to remove and remount the sliders. So I understand that the OP requested the remove and remount, what ever ya call that, but my name is on the sliders and I get a customer complaint of a questionable fit then I am gonna have and look see. Thats me, at the least, maybe it is something I can advise future customers of "what not to do." That is the way I see it. I am thinking the OP should get $500.00 off the sliders or $250.00 off and a free install of the proper fitting sliders.

 

But OP originally installed them himself. He paid the installation fee as there was doubt as to whether he installed them incorrectly. Their installation proves that he had installed them correctly the first time and there was no need to pay them for the installation because the issue was defectiveness, not mis-installation. In other words, he paid them 250 to prove that they had sold him a defective set of sliders. Had the sliders been correctly made in the first place, he would have never had a reason to pay them that $250. When I buy a TV from costco, it doesn't cost me $250 to prove it is defective.

 

Amen! Exactly this!!

 

I get that. BUT... They are installing them time around for free. I dunno, I work for a dealership (boats) so maybe I am seeing this with a different eye than most but, I think the situation has been rectified. However, if it were my business, I would eat the $250 if it meant gaining a customer for life. I can see both sides.

 

If we agree the value of the install is $250.00 then the dealer owes the customer $250.00 for his time installing a faulty set of sliders.

 

UR a nozzle......

 

It's not free though. He's already paid for installation services, and the only reason he did was because they sold him a defective product. That fact was unknown at the time, and IMO should have been caught then by any "experienced" offroad fabricator. But the fact remains that had they sent him a good set to begin with, he would have never spent the 250 for re-installation.

 

Just putting my opinion out there. It's based on a lifetime of being in machine and fabrication shops.

 

Sell them and hit up @JLee with BAMF. His stuff is 100% legit and tough as nails!

 

Sometimes when you dance with strangers, you get your toes stepped on. I waited ~45 weeks for a pair of custom sliders to be made. When mounted up, I had a similar problem to the OP. The manufacturer was 5+ states away. There wasn’t a clear easy solution and the manufacturer didn’t volunteer to fix the issue with a replacement set. I didn’t push the issue and stewed on it for a little while. Eventually, I just went down and bought a bur grinder and fixed the mount issues.

I waited 14 weeks for a custom roof rack. When it came in from 3 states away it wasn’t as I had specified. The manufacturer immediately offered a solution of shipping me the custom design I asked for but did tell me it would take another 14 weeks. They also said they could send me an in stock solution that fixed one of the two goofs they made. I opted for the immediate solution because I didn’t want to wait. I gave up the custom feature for immediate happiness. They also gave me some discounted goodies.

Both are well known and I believe respected companies. They approached the issue differently. I’ll buy from one of them again whenever I need another roof rack. The other, I *may* buy from again if I ever have another need for sliders.

In the end, I believe the first company would have made it right had I pressed the issue. The second company offered me solutions to pick from. I guess this is the long way of saying that even though these seem like simple things to make, they are still hand crafted and made by humans rather than robotics. Variances and errors are going to happen. How a company addresses it when it happens has repercussions to their consumer base, directly and indirectly.

 

You said they couldn't do a refund, so are you now out $1350 over a $250 dispute?

 

No, when i went to drop off my old rock sliders on october 16th the day after i was messaged that my replacements are completed. I was at that point already unsatisfied that they could not refund me the $250 for the faulty sliders. They wanted me to sign the papers to take my replacements, but i did not want to sign it because i wanted to fight to get a full refund for the whole product. What turned me off completely was the $250 that went to waste and not being a able to refund me instead of replacing a faulty product. If i want to right now, i can pick ip my replacements from them. The thing is, i DO NOT want their product on my truck, at this point i want at least my refund on the $250 and sell the replacements. I have already spent money for other rock sliders from another company.

In other words i am out $250 not $1,350 since i can pick up the replacements that I DID NOT WANT.

 

Yup i agree, my co worker bought from BAMF. I like them. But i already went with a different company whom did my cab mount chop.