Rock Slider Issue

Soo YOU asked them to work on your truck? And now you want $250 back for work you asked for? Seems like your gripe is with the product not the install.

You seemed competent enough to work on your own truck. Why not just ask for the replacement and do the uninstall/install yourself?

Too late obviously. But this all seems avoidable.

 

LOL

 

There was a well known fabricator in 2018, (Pel....bilt), that not only mishandled finances, but actually blamed the customers for the business being run into the ground. They refused to refund any money for orders that were paid in full but would never be manufactured. (It is well documented if you research Tacomaworld archives.) DeMello among other companies stepped forward and offered to build various armor for our trucks at discounted prices.

 

The OP went to the manufacturer of the product and had them install it after he installed it believing he messed up somewhere. The product the installer fabricated was incorrectly manufactured. Either the installer didn’t notice this or didn’t care and hoped it’d go unnoticed. If this was a random shop that installed the sliders it would be different. But installer and fabricated were the same company.

the company should of refunded the labor and replaced the sliders or offered a full refund.

this thread is costing them more money than if they had just refunded in the first place. I’m sure some people who haven’t posted on this thread Who are looking for armor will now avoid them because of this.

I purchased sliders from another company and they arrived damaged. They refunded me money and paid to have them repaired. No arguing, no hassle. They accepted responsibility and earned my business next time I need armor or a product they fabricate. That’s how this should of been handled.

 

I guess in my eyes, the company put out a defective product and they corrected it, by giving a replacement. The OP asked this company for a service that he inquired about. The company did not offer free service. From his post:

He asked this company for a service that he asked for. And he got exactly what he asked for and agreed to pay $250 for it. So how is the company at fault outside of putting out a defective product. Could this company do something to meet the OP halfway, of course! But full refund on labor sounds a little much

 

The reason for the labor in the first place was their defective product. They should have been able to acknowledge what the problem was from a visual inspection right away.

 

Even after he approached the company? Even after he asked them for a service? Even after he agreed to a price? Even though he paid the labor? Even after he drove away without a visual inspection? I'm not saying any one party is 100% right, but there's def some accountability on the OP and expecting 250 bucks back is wackadoo.

Why not just ask for a replacement in the beginning instead of going through this rigmarole. This company was pretty quick to admit fault in a improperly made product.

 

Truth

 

The OP didn't know a replacement was necessary in the first place. What should have happened when he brought the truck to demello for the re-install was a visual inspection. I agree that OP should have been more cautious on agreeing to the price before they knew what the problem was, but up until after they did the work he didn't know they were defective. If I take my truck to a tire shop for a gash in the sidewall, I don't need them to dismount the tire remount and reballance the thing to tell me the tire is beyond repair.

 

It’s pretty simple to me. Had the hack fabricators or installers known what they were doing, they would have seen that OP had them installed correctly when they went to remove them, and they sure as shit should know they were jacked up after they installed them. Had the product been correct he never would have needed the service. Had the installers been competent, they wouldn’t have performed the service because the part was incorrect. I told him to eat the 250 from the beginning and move on, but I’m not going to tell him he’s wrong. They should have refunded him when it became clear their faulty product was the cause of him “needing” the service. But again, it’s not worth the trouble fighting over $250, if they want to run a shady business, move on.

 

The company def should have caught the error before wasting OP's money and man hours installing the first defective set. And considering they admitted it's a manufacturing issue, they should refund you for the labor cost of the defective slider install. Even if they hadn't caught it before install, they should have taken it for a drive to test and see if it was still making the sound. The way it sounds, they made it seem it was an install error and their work would have fixed it, which they didn't.

The only reason I would take their offer and keep the new set and have them install it free, is because you stand a chance to lose even more money selling the sliders. Even brand new, Most people aren't going to pay brand new prices for a product that isn't direct from manufacturer. It might only be a $100 hit, but it's still $100 more lost than if you kept em.

On top of that...if you took their deal, you'd have sliders on and be done with it, and be out the same $250 as you would have been if your first set wasn't defective. Now you're gonna have to dispute with the bank which could take a while to get your money back, and potentially may not resolve in your favor.

I hope you have already taken posession of the new, corrected steps before starting this process. Unless you plan to dispute the entire charge of the sliders themselves, which I don't think you'd win, as Demello can prove they've offered you a free replacement. But best of luck either way.

 

I have everything Shrockworks sells for my 2006 nissan xterra, I don't know anyone that has ever gotten Shrockworks stuff and it been messed up or.not fit right. I'm sure it can happen. The only crummy thing is buying from Shrockworks is like waiting for them to give birth to your product. It takes forever, 9 months isn't out of the question to wait.

 

I'm now out the time I spent reading this thread. I want a refund for the few minutes of my life I'll never get back...

 

I got rock sliders from another company. 2 years so far and I could not be happier

 

What sliders did you go with

 

Beastfab in Riverside