:/ second leak 2017 offroad dclb

Truck went in August of last year, making a pond in the rear cabin 3rd brake light bad. Replaced, had to argue to get them to clean the carpets and seats with water lines and mildew smell but eventually they did.

We had bad rains in fl this week. Came out of work to a freshly renewed pond. The mildew game was strong. Dropped off yesterday, dealer called and said the whole rear window seal is having a major issue on the third gens. They won't be able to get the part for 10-14 business days. #freerentallife

Questions:
1. After opening a case with corporate, is it reasonable to ask for the seats and carpet to be replaced. This is the second time its had major water damage, ruining my things in the cubbies, and molding up the interior
2. Is it reasonable to ask for an extended warranty. I'm worried about the water causing electrical issues down the line, I'm worried that if two different parts fail catastrophically and let water in, there's a good chance either fails again or a third part fails. That's a lot more water than an expensive truck should have inside.
3. Is it a TSB / anyone confirm what the dealer is saying? I have read that the cabin air vents back there arnt sealed well and can leak too.
4. Reccomendations on accomplishing 1 & 2.

Thanks,
SPS

Edit: Truck at 34,000 and warranty expires in March/2k miles.

 

You can ask whatever you like. Toyota will give you the least that they can get away with. Be persistent and move up the management chain until you get what you think is reasonable. What you are asking for I think is within reason, now it’s just how much you are willing to put up with.

Asking is free...a no is the worst you’ll get unless you get a yes.

 

7-29-2019
2:05 Unable to speak with representative. They advised they would call back and they leave for the day at 4:30.
4:15 I called Customer Care to get connected to my representative Derek after not receiving a follow up and not wanting to miss him leaving at 4:30 for the day.

Service manager Jack. Rear frame and back glass itself. 10-14 business days.
Will need to confirm that there is mold in the truck in order to do any replacements. Need further information waiting on from the dealer.

 

219072600040
7/31/2019
-Stopped in to get personal items out of truck. Back plastics removed, window taped up, stored inside in a bay. No carpet removed, no seats removed. Really letting that mildew and mold set in.

8/5/2019
- Reached out to dealer for update. Part might be here 8/9/2019. Asked about the "information" corporate was waiting for, was told my advisor would need to speak with the tech, no updates after this. Expressed that these things should be taken care of in parallel. Gonna be pissed if I have to wait another 10-14 days for interior upholstery to come in.

8/9/2019
-10:49AM - I have reached back out to Corporate. 11 days and no updates from them. Was told by Karen that Derek unavailable and he will call me back.
-10:58AM reached out to Dealer through text program for update. No response maybe my guy is out today.
-2:15PM - Still no call back from dealer or Corporate. Calling corp again now. Same story, Derek unavailable showing a call back by eob today. Supervisor Melinda unavailable 1 business day turn around time to talk with her.
-2:33 - Call to dealer, no one available answering machine...

 

Kind of ridiculous that instead of calling me and updating me, I have to call them and hound these people to do their jobs...

 

That is just horrible. I can't imagine what that will smell like if they don't replace it all. The 'customer service' is so very typical nowadays. They really just don't give a shit.

 

It's real upsetting. I am a pretty easy going guy. Their game plan is definitely, do absolutely nothing but replace the window. Call me to come pick it up. Surprised pikachu face that I am pissed that nothing else has been done to address the situation. Push me to take the truck and turn in the rental knowing that once its back in my hands they have better leverage to fight against doing anything else for me.

 

I remember years ago when I bought a Ford Explorer (1996) for my wife and had a warranty issue with the braking system. After a month of bitching, Ford finally succumbed and agreed to fix the issue....then the lack of updates, and waiting for parts extended for 6 weeks. No loaner BTW. So I stopped making payments which of course Ford Financial immediately let me know was an issue. So I told them that I don’t make payments for something I don’t have and is being fixed under warranty with no end in sight as far as getting the vehicle back...and no loaner. Car was done the next day. Coincidence? Perhaps, but I didn’t get dinged for withholding two payments.

 

Thats how it was with my dealer, and i had minor issues. Took them 5 months and 3 tries to replace the upholstery on my seat, they tore the fabric in the corner and left bumps by the headrest. Doesnt look same but i learned to live with it. From now on i do everything to not to take my truck to the dealer. Ill do all maintensnce myself. Good luck man!

 

Lawyer Up -

 

All the more reason to just opt out of buying Toyota's fake leather and just get Roadwire or Katskinz.

 

When I worked at Ford we had a guy with a water leak in his vehicle, claimed he could not drive it due to mold / mildew allergies and he got the vehicle bought back.

 

Go get some of the wet fabric in your truck. Get a mold test kit and voila, you have an easy case for replacement. Even the threat of a positive mold finding and mention of a lawyer will make them squirm.

 

I venture to say a lemon case doesn't make Toyota squirm it's just another day at the office for company lawyers

 

What a nightmare. That really sucks.

 

8/12/2019
-Got connected finally with the service manager Jack over the phone, asked if it would be OK to come in and look at the truck with him. He agreed. Carpet was still wet, pointed out the locations, he felt around a while in the back of the truck. We talked a bit about it and he agreed it wasn't ok where we were at currently. I showed him how the staples in the carpet are rusting and that seemed to get things rolling. It seemed to provide him a reason for swapping stuff. He asked about the first time it was leaking and wanted to pull the headliner back down to reinspect. He apologized for how this has been going down. They have resubmitted to replace the carpet using rusted staples as the reason. ServePro is coming out to mold test the truck, maybe wednesday or thursday. Jack mentioned that Corporate asked him what he thought about the extended warranty based on what he saw and he told me that he told them he thought it would be appropriate based on whats going on with my truck.

So not out of the weeds yet but I finally feel like there is someone actually interested in my case now which is nice.

At this point 14 days in, 4 different points of contact, I finally feel like they are going to own the issue and replace the stuff they should have started replacing on day one. Frustrating experience for sure. Lots of room for improvement on them.