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Seterus... and you thought BOA or City Bank were crooked

Discussion in 'Stocks & Investments' started by XXXX, Feb 16, 2014.

  1. Feb 16, 2014 at 2:08 PM
    #1
    XXXX

    XXXX [OP] Well-Known Member

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    Watch your cornhole if you try to pay your debt off quicker....

    Citibank just sold my mortgage to Seterus after I paid them 5k towards my principal debt last month. Ive been a customer of Shittybank for almost a decade and never once made a payment after my grace period. Recently I have been making small additional payments of a couple hundred towards the principal and last month I made a 5k payment.

    Yesterday in the mail I get a letter stating Shitty has transferred my mortgage to Seterus. So today I do some research on the new company and holly shit did they throw me to the wolves. From what I am reading online Seterus is basically a criminal organization who makes money by buying mortgages that are not under water, have good payment history, and have equity then using anything they can to turn the account into default so they can foreclose. I read numerous stories about them foreclosing due to $10 discrepancies. Sounds crazy, but they do it. You can tell a company is bad when the third link after a google search is the BBB and once you click on it you see hundreds of incidents.

    "The Council of Better Business Bureaus report that with nearly 17,000 inquiries to date, Seterus is one of the most-inquired about businesses in the nation."

    "It's primarily service claims. They have not posted their payments properly, can't get them to call back and fees that are unaccounted for," said Jerry Tipton, with the Greater East Tennessee Better Business Bureau.
    He also says with nearly 400 complaints, the company's F rating has been changed recently to NR, not rated. "That means the company has contacted the bureau system in Oregon and asked them to personally evaluate all their complaints and try to help them resolve these," Tipton explained."




    Time will tell what I'm dealing with, but just from what I have read Ill be trying to refinance very soon. I looked at rates a few months ago and decided to keep everything as is. Now I'm thinking it's time to pull the trigger and get away from these clowns. The real issue is lets say I refi - whats to stop a scumbag company like Seterus from buying my loan again????
     
  2. Feb 16, 2014 at 2:25 PM
    #2
    ImpulseRed008

    ImpulseRed008 Gone But Not Forgotten

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    :eek: I'd refi asap.

    When I bought my house, the bank told me who the mortgage was being sold to and I've been lucky, no more sales. :pray: I don't get sold to a crappy place like that.

    Time to dump everything Citibank if they are going to do that crap
     
  3. Feb 16, 2014 at 2:28 PM
    #3
    XXXX

    XXXX [OP] Well-Known Member

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    I did when I got my tax rebate back. Paid my credit card off and I closed the account.

    Wonder if that and my recent payments towards principal gave me a red flag ?
     
  4. Feb 16, 2014 at 2:32 PM
    #4
    ImpulseRed008

    ImpulseRed008 Gone But Not Forgotten

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    Hmmm wouldn't have thought that, but, you never know.... unless selling yours frees up the $$ for them to offer another mortgage to someone at a higher interest rate. It's all about the almighty $ for the greedy SOB's
     
  5. Feb 16, 2014 at 6:50 PM
    #5
    Joe D

    Joe D Well-Known Member

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    I'm guessing Seterus can only enforce the mortgage terms that you already had with CITI. I wouldn't be overly concerned with it. I would be interested in hearing if something different happens.
     
  6. Feb 16, 2014 at 7:13 PM
    #6
    XXXX

    XXXX [OP] Well-Known Member

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    Per law yes, but from my reading they are the pirate ship of mortgage companies. I have heard they delay payment acceptance and do just about anything they can to screw you over. Late payment fee's of $80 per day...shit like that.

    I created an account today and sent them my first payment 1 month early as I plan on doing for all of my payments. That was even a hassle. The only two free ways to pay are by mail or automatic withdraw. I allow no companies the right to withdraw money from my account after Toyota credit took out two truck payments at once by error and screwed me over years ago so that's out. I also do not trust the mail in this instance. That leaves me with two ways to insure payment and both cost money. Seterus will process my payment online for $5 or Western Union can do it for $12.50.

    Ill keep paying them early until I can refi but Ill be dammed if I'm keeping a loan for my house with the worst mortgage company in the US.
     
  7. Feb 16, 2014 at 8:23 PM
    #7
    Joe D

    Joe D Well-Known Member

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    $80 a day! Holy shit, and companies wonder why they have a bad name. States regulate payment fees differently. So the bullshit is, if you lived in a different state (maybe) Seterus might have to accept "one time" EBTs or phone payments.

    I don't blame you for changing lenders. It sucks to always feel like you have to be on the watch or risk getting fucked over.

    "On September 2, 2010, BBB recognized a pattern of complaints from consumers regarding customer service and billing issues. Consumers allege Seterus Inc fails to respond to written or phone requests for assistance. Consumers further allege Seterus Inc fails to correct billing errors, such as inconsistent billing statements, paperwork delays, unexplained fees and other problems relating to the transfer of loans from the previous lender."


    Above quoted from the BBB. Sounds like a good place...we can only hope the go out of business.
     
    Last edited: Feb 16, 2014
  8. Feb 16, 2014 at 8:32 PM
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    Smar969905

    Smar969905 ToyotaLover

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    Wife and i bought our first house 2.5 years ago, and the mortgage was sold twice in that time, so 3 different companies that we paid our mortgage to. Don't remember who first was, second was BoA, and last is M&T bank out of new york.

    where i am, they can sell the mortgage as much as they want, but it is still the original terms that i work with.

    Good luck dealing with them.
     
  9. Feb 17, 2014 at 7:05 AM
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    on2wheels

    on2wheels Member

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    I refinanced with Pentagon Federal Credit Union about two years ago, and have been very happy there. They also have some of the lowest rates typically. Just thought I'd pass the recommendation along.
     
  10. Feb 21, 2014 at 7:49 AM
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    theredofshaw

    theredofshaw Well-Known Member

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    somehow they back are up to a B- rating...and only showing one outstanding customer complaint...odd...

    our loan was sold to Chase shortly after we bought our home and fortunately we haven't had any issues...on their bank side, I will never bank with them AGAIN.
     
  11. Oct 29, 2014 at 7:14 AM
    #11
    peterduncan

    peterduncan New Member

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    My Loan was with Citi, up until about 2 months ago which was already a total hell.
    Then We got a letter in the mail that Seterus were our new holders of the loan. after looking up on line about them My wife and I were in total shock. there is now over 21,000 reviews and everyone is a one star review and that's only because you cant give anything less as we all know. first of all we got shafted by Citi when they took the last 2 months payment and never gave it over to Seterus. we called Citi who said they were going to give it to Seterus which they never. we called Seterus who said Citi will give them the payment which they never. the woman on the phone went on to say we noticed you have a lawyer because we had to sue Citi, long story but we did win the case, another case of fraud against the homeowner. so Seterus told me we cant discuss anything with you regarding your account as we can only speak with your lawyer. Fine.
    3 days later the heavy handed tactics of Seterus begin. 3 letters arrive two of the letters says we are 2 months behind and if the account is not brought up to date we will begin foreclosure. Nice welcome to Seterus, very professional. The other letter says we don't have your lawyers name and address on file even though they told us they did. every day 2 letters arrive with different amounts owed. with late fees of $79 per day YES. My lawyer cant get them to reply to anything. no phone calls, not even a Law firms registered mail gets there attention. nothing. meanwhile I continue to keep getting more and more letters with the figure amount going from $5,000 to now $8900, because they have added on not just late charges but flood insurance which was paid and changed over to Seterus with there name on it. I was in the Military service so my insurance company is USAA. they don't mess up, trust me. I normally have faith and trust in the system but what is going on here has me very concerned. The BBB has dropped them and wants nothing to do with them. Today my lawyer has me writing another check for my Monthly mortgage simply because as long as you keep showing you have been making the correct payments according to your Contract with your previous Bank then when, not IF this goes to court for foreclosure which it will, at least you do have a leg to stand on. my faith in the system and the way the banks have been giving all this power to unlock your account and use scare tactics to steal as much money as they can is shot.
    This is nothing more then a foreclosure mill on innocent hardworking people, MOST with equity inside there home. My home has well over $150,000 inside of it after 10 years of living inside it. so pure and simple they took on this loan so they can steal it. I cant believe I am living in a country that I served for and being treated this way. I know I will have my day in court but the stress it has put my Family through is untold.
    They are Evil beyond belief.
    There is a site called glass door where all there employees have put up there experience with working for them. even they will tell you how they try to foreclose by making you look late on payments. that's what there told to do as well.
    out of 21,000 people who have taken the time to complain about them, they cant all be wrong. think about this. 21,000 that we know of right now, and not one good thing to say about them. even Citi who were crooks, had at least some people happy but this brigade of Crook have nothing. and they don't even bother to try to cover it up. how on earth are they still allowed to continue :confused::confused::confused::confused::confused:
     
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