Should I send back item to Auto Anything? Weak Customer Service

I contacted AutoAnything as my CoverKing seatcovers are starting to pull apart at the seams in a few spots after 6 months of use. I haven't had great communications experience with AutoAnything as I was on hold for 20 minutes to talk to someone and then another 20 minutes on hold to talk to another rep. When I was told to send an email and pictures, it has taken them 10 days to respond to the email. Now they send me the below email. I am wary about sending in my seatcovers and how long it might take to review as they will then have to deal with CoverKing, plus it sounds like they won't pay return shipping. Has anyone ever had a good experience with AutoAnything in returning a product or with communications with them? I bought some floormats from them and they were fine, but seems like their customer service is really lacking. I'm almost thinking of sucking it up and not dealing it. I have 2 kids and do a lot of outdoor activities, so being without the seatcovers for a few weeks even risks a spill or stain.

Email I got from AutoAnything:

Thank you for your Warranty Return inquiry. We will help you every way we can to resolve this issue for you. By following the steps outlined below, you will be able to have your Warranty Return quickly processed.



1) Here are the details for the Warranty Return Item(s) covered by these steps:




SKU: 3766100

Description: Coverking Genuine Neoprene Seat Covers

Vehicle: 2007 Toyota Tacoma Standard bucket seats, with lumbar, with fold flat passenger seat, without side airbag

Color: Black/Grey

Qty: 1

Price: 249.99






2) Write the following Warranty Return Authorization Number clearly on the outside of your item(s):



SR0118312



3) Send your Warranty Return Item(s) via any traceable method (UPS, FedEx, etc.) to the following address:





Coverking

900 E Arlee Pl.



Anaheim, CA 92805

United States







AutoAnything will not be responsible for damages caused by warranty returns sent through the mail.



4) Please reply to this email with your tracking number to let us know your warranty return is in transit.



We will follow up with our manufacturing partner after we receive your Return Tracking Number to make sure your Warranty Return Inspection is handled in a timely manner. All cost incurred during the shipping of your Return Item(s) will not be reimbursed.



Warranty replacements and repairs are at the discretion of the manufacturer. However, AutoAnything will negotiate on your behalf to help resolve any issues.

 

Try contacting Coverking directly and skip the middleman. Looks like Autoanything is giving you canned answers and adding to the delay. Seam separation, esp so soon after purchase, should be easily a warranty condition (compare to, say, color fading after a year). You may be able to negotiate a quick turnaround with Coverking.

Alternatively you can find a local upholstery shop to stitch it back up at your expense.