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    Quick Links: Favorite Shocks Rivets on bottom of Dakar leaf spring pack help UCA inquiry 2016 Taco Off-road 4x4 6-9" lift - Parts list Help Rear Shock Options for 08 Pre Runner 5100's install for Dummies!

Since toyteclifts has no clue do you? How to adjust the 5100's...

Discussion in 'Suspension' started by Scottdl99, Dec 17, 2009.

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  1. Dec 18, 2009 at 3:54 PM
    #21
    Toytec Lifts

    #21
    Toytec Lifts Toyota Suspension specialist

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    Toytec Lifts, Dec 18, 2009
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  2. Dec 18, 2009 at 4:14 PM
    #22
    derekabraham

    #22
    derekabraham Living vicariously through everybody

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    derekabraham, Dec 18, 2009
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  3. Dec 18, 2009 at 5:48 PM
    #23
    Scottdl99

    #23
    Scottdl99 [OP] Well-Known Member

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    This is what I sent you LAST FRIDAY!
    From: Scott L. <xxxxxxx@yahoo.com>
    Subject: RE: 98' 4x4 Lift
    To: "Darrick - ToyTec Lifts" <darrick@toyteclifts.com>
    Date: Friday, December 11, 2009, 2:47 PM


    Darrick,
    I bought the Bilstein 5100 Series shocks. Can you send me instructions on how to set the lift height?
    Thanks,
    Scott


    NOT UNTIL TODAY you give me the info. That is horrible customer service in my opinion!!! And %$&# you for your comments in the post above. "Were your feelings really hurt that bad" "but I can't hold your hand" "throwing yourself under the bus" THANKS FOR SHOWING YOUR CHARACTER AND NOT HANDLING THIS LIKE YOU SHOULD HAVE...STARTING WITH AN APOLOGY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    It took you a week to get me simple info.

    Your sad!
     
    Scottdl99, Dec 18, 2009
    #23
  4. Dec 18, 2009 at 5:54 PM
    #24
    JimBeam

    #24
    JimBeam BECAUSE INTERNETS!! Moderator

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    JimBeam, Dec 18, 2009
    #24
  5. Dec 18, 2009 at 5:56 PM
    #25
    1337Taco

    #25
    1337Taco Well-Known Member

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    1337Taco, Dec 18, 2009
    #25
  6. Dec 18, 2009 at 6:32 PM
    #26
    chris4x4

    #26
    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    FlimFlubberJAM
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    Thinking back, I dont remember any shock, weather it came from Bilstien, OME, etc., comming with instructions.
     
    chris4x4, Dec 18, 2009
    #26
  7. Dec 18, 2009 at 7:07 PM
    #27
    4x4Runner

    #27
    4x4Runner Sam’s gone, man. Moderator

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    nuttin fancy
    After reading their response it is apparent that they claim they were in contact with you and attempting to find the information.

    Why you chose to go to a distributor for instructions on installing a product instead of going directly to the manufacturer is beyond me. I purchased some Bilstein 5100's from Wheelers Offroad and there were no instructions in any box, so it's not unusual.


    Has the rep been trying to help you by trying to find a digital copy?

    Have you asked elsewhere? Have you come one here and asked if anyone has instructions or pointers regarding how to install them? So far, I know of more than a few people who have ordered Bilstein's, OME's and other shocks and received them without instructions.

    Who should include instructions?

    Seems to address some of the issues that were omitted in previous posts..

    There are many other options that could have been explored prior to posting this thread and many other comments that could have been said instead of these.

    If I buy a Samsung TV from Best Buy do I go to Best Buy and ask them for the instruction manual if it's not included or do I go directly to Samsung?

    If I buy a ARB Bullbar from Central 4wd that comes with no manual do I go back to Central 4wd for the manual or do I go to ARB?

    IMHO it took you a week to get the info you could have got within an hour.
     
    4x4Runner, Dec 18, 2009
    #27
  8. Dec 18, 2009 at 7:17 PM
    #28
    misterquad

    #28
    misterquad Well-Known Member

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    In defense of the OP, he asked for help and could not get attention until he posted here. (BTW, I had the same experience)

    I believe this forum is a place to have fun, share information, ask for help and discuss problems. Or are we here to protect vendors?

    I feel that smart comments from the vendor speak loudly. If I wanted smart comments like that there are other forums around that encourage that.

    No disrespect Chris, but Toytec, Extremetrucktoys and, Fat Bob's Garage all sent complete and thorough instructions with the suspension parts when I bought stuff.
     
    misterquad, Dec 18, 2009
    #28
  9. Dec 18, 2009 at 7:28 PM
    #29
    chris4x4

    #29
    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    No disrespect taken. I have gotten instructions for AAL installs (Not sure why, as they are self explanitory) from Toytec, I was just stating that I do not recall getting any instructions for Shocks. The places you listed, IIRC, sell lifts "kits", and such....Not shocks. Am I correct? Or have you gotten shock install instructions from these folks?
     
    chris4x4, Dec 18, 2009
    #29
  10. Dec 18, 2009 at 7:31 PM
    #30
    misterquad

    #30
    misterquad Well-Known Member

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    Edelbrock sent them with their speed sensitive shocks I bought for my Dodge.

    Other than that I bought kits and components that had instructions.
     
    misterquad, Dec 18, 2009
    #30
  11. Dec 18, 2009 at 7:33 PM
    #31
    chris4x4

    #31
    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    Cool.
     
    chris4x4, Dec 18, 2009
    #31
  12. Dec 18, 2009 at 7:36 PM
    #32
    4x4Runner

    #32
    4x4Runner Sam’s gone, man. Moderator

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    1. There is no protection of vendors. If a vendor screws over a member or members they will be handled and have been in the past.

    2. Smart comments appear to stem from that fact that Toytec claims they were trying to assist the customer and the customer was not satisfied with the result. The thread started by the OP does not state that Toytec was attempting to assist and the title claims that Toytec "has no clue".

    Things could be handled very differently. Had the op stated that they were in contact with Toytec and Toytec was attempting to find a copy for them but was not able to would change the tone of the thread.

    What suspension parts did you buy from them? Were they Bilstein shocks? OME shocks? Have you bought an ARB bullbar? BTW, my ARB for the Tacoma did not come with instructions but I was able to find them online very easily.
     
    4x4Runner, Dec 18, 2009
    #32
  13. Dec 18, 2009 at 7:38 PM
    #33
    BirdTRD

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    BirdTRD Unsuspectingly striking from above

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    Front (2.75" total): 1.6" Eibach coils, Toytec 0.5" (L) & 0.25" (R) top plate spacers, 5100's @ 0.85", Built Right uniball UCA's, Differential drop, Removed sway bar Rear: TSB springs, Wheeler's 1.5" AAL, 5100's, 2* shims, Carrier bearing drop, F and R Spidertrax, 285/75-16 Goodyear Duratracs, Self-fabbed sliders, rear bumper, and skid plates, Cobra 75 CB, Bed lined slim lo-pro tool box, Bed Extender, Diff breather mod, Two tail gate security mods, Exhaust dumped behind axle, Can't leave shit alone so plenty more coming...
    Mr. Toytec lifts,

    With the exception of grief I have with your return policy (It's a hassle and a rip off), I really have had good experience with your company.

    I certainly hope you do not talk this way to customers on a regular basis. I've been building my truck up recently and your comments force me to do all future business with your competitors.:(
     
    BirdTRD, Dec 18, 2009
    #33
  14. Dec 18, 2009 at 7:40 PM
    #34
    CJH9980

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    CJH9980 Well-Known Member

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    I got instructions w/ my 5100's from Downsouth motorsports

    Toytec sent instructions w/ my AAl

    Fat Bob's sent instructions w/ my UCA's
     
    CJH9980, Dec 18, 2009
    #34
  15. Dec 18, 2009 at 7:51 PM
    #35
    misterquad

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    misterquad Well-Known Member

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    My issue that was similiar was lack of communication from the vendor. After the initial phonecall it was hard to get a phonecall or emails returned/answered.

    Additionally, I believe the vendor should take higher ground and diffuse the situation and not fan the flames.
     
    misterquad, Dec 18, 2009
    #35
  16. Dec 18, 2009 at 7:53 PM
    #36
    SC4333

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    SC4333 Well-Known Member

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    My only question, which has already been asked, is why on earth would you go to the distributor for instructions instead of the manufacturer? This is besides the fact that anyone installing their own shocks should not need a set of instructions to get the job done. Even the more complex design of the 5100s is still quite simple and self explanitory to anyone with a decent level of mechanical aptitude.
     
    SC4333, Dec 18, 2009
    #36
  17. Dec 18, 2009 at 7:53 PM
    #37
    4x4Runner

    #37
    4x4Runner Sam’s gone, man. Moderator

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    That I agree with but I do understand where their frustration might come from in this situation.
     
    4x4Runner, Dec 18, 2009
    #37
  18. Dec 18, 2009 at 7:56 PM
    #38
    chris4x4

    #38
    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    X2
     
    chris4x4, Dec 18, 2009
    #38
  19. Dec 18, 2009 at 8:04 PM
    #39
    BirdTRD

    #39
    BirdTRD Unsuspectingly striking from above

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    Front (2.75" total): 1.6" Eibach coils, Toytec 0.5" (L) & 0.25" (R) top plate spacers, 5100's @ 0.85", Built Right uniball UCA's, Differential drop, Removed sway bar Rear: TSB springs, Wheeler's 1.5" AAL, 5100's, 2* shims, Carrier bearing drop, F and R Spidertrax, 285/75-16 Goodyear Duratracs, Self-fabbed sliders, rear bumper, and skid plates, Cobra 75 CB, Bed lined slim lo-pro tool box, Bed Extender, Diff breather mod, Two tail gate security mods, Exhaust dumped behind axle, Can't leave shit alone so plenty more coming...
    Please allow me to offer a bit of advice to all.

    If you need instructions for shocks, it's probably best for you just to pay a shop for the installation.
     
    BirdTRD, Dec 18, 2009
    #39
  20. Dec 18, 2009 at 8:04 PM
    #40
    Scottdl99

    #40
    Scottdl99 [OP] Well-Known Member

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    All I asked for was help. It took over 7 days and the start of this thread to get it. If they could not help me they should have stated that. And the post of his response was BS. To get an attitude because you failed at customer service is sad.

    I spent a bunch of money on this and didn't want to mess anything up. Simple and easy.
     
    Scottdl99, Dec 18, 2009
    #40
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