Slow shipping = double buying parts :(

just a lil more derp from nj thats all
nothing to see here move along

 

I'm quoting this because I still think a hug is in order. If you order your hug today. I'll ship it out ASAP.

 

XXXX being a DB? unpossible

 

I rescind my original reply for personal reasons...it was incorrect...

 

I got one e-mail from Camelback after placing my order before starting this thread.

It did not say "that we did not have the parts in stock".

It was the first e-mail I had received after placing my order and all it said was:

"**** Please do NOT respond directly to this email **** You must log back into your account and respond via the Message Center.
Order Number: 31111837
Hello , Thank you for your purchase. Your part(s) are on order and will be shipping out to you within 1 business day. Thank you, Jorge"

I chalked the above up as a automated e-mail confirming my prior days order and like I originally said I incorrectly assumed they would ship 11/19 even after reading that. To that point that e-mail was my only conformation you even received my order. In the future just say in your e-mail "we do not have the parts in stock" like you said you did above, but lied about. Your e-mails will be much clearer that way.

It wasn't until a day after that e-mail was sent that I even received a e-mailed order conformation. Once I saw that I immediately called them to see if it had shipped. Like I said above I should of just canceled it then.
I wasn't flaming you. I simply said "Camelback taking 2 days to ship 6 simple gaskets is a joke in the parts world from what I'm used to dealing with."

That is a fact. I am used to ordering parts and not having to make calls. They simply ship the same or next day and are always followed by immediate order conformations not e-mails that are 'slightly' misleading.

I appreciate the refund and effort trying to get the shipment changed. Ill send the parts back on my dime to offset the shipping costs because I have zero need for them on Monday. Just let me know if a RGA number is required and to what addy they should be sent.

 

edited this one too...I guess I "misinterpreted" what I have been reading...

 

My only point to this thread is to explain to Camelback and TW my issue with the order and so others here don't expect quick shipment.

I fully accept responsibility for my own actions.

They never stated anything would ship next day - that was my stupid assumption. Live and learn.

In the end they stepped to the plate when they did not have to and for that Ill just return the parts on my own dime so they aren't "out" for my mistakes.

 

"Your part(s) are on order and will be shipping out to you within 1 business day."

Uh, Doesn't this state that the parts you ordered "Are on order". Meaning he had to order the parts in so he could ship them to you. Seems like he DID state that in the email.

Just saying.

 

I also have put myself in a similar situation and expected a certain company to provide services as I am accustomed to. When that doesn't happen, you get pissed.

You have to view it from camelback's POV, they had no idea you needed these parts when you did, other than paying for 2 or 3 day shipping. If you were in absolute need of these parts in the time you specified, you should've contacted camelback. They shipped those parts when they got them.

My only concern is, I hate when a website sells you something and is "in stock", but the company has to back order the items or order the items to get next day, thereby extending shipping times. That's a terrible way to run this type of business.

 

Maybe you need some help comprehending the statements said. I never said he didn't say they were on order.

No shit they are on order. I ordered them.

I bet his e-mail is a blanket e-mail they send to all their customers they don't have stock for and it is written in such a way as to not clarify exactly what is going on and is misleading for a reason - so they don't loose orders like they would of mine.

emailed you (at 7:12 am MST) that we did not have the parts in stock

That is false.

 

Its not a blanket email. Its YOU not comprehending what the email said. Your parts had to be ordered. He got them the next day and shipped them.
He even stated that they would ship within one day which he did since you ordered them AFTER BUSINESS HOURS. And, it also shows that he still 3 day aired them once they came in. They shipped 11/20. 3 business days is 11/25.

BTW, why on earth would you not call in an order you want for 3 day air though?

I believe the rule of "poor planning on your end doesn't constitute an emergency on my end" applies here.

Sorry, but the error is on your end and your end alone. Then you bashed him for doing what needed to be done.

You're real classy. I must say.

 

You clearly need help comprehending.

Other buyers will know if it is or isn't a blanket e-mail. You do not know nor do I. That's why I said "I bet" in my reply to you.

I clearly stated before that "I chalked the above up as a automated e-mail confirming my prior days order and like I originally said I incorrectly assumed they would ship 11/19 even after reading that."

Call in an order at 10:45PM..... Sure you going to pick up the phone?

I ordered the parts immediately after making a deal for the third member.

Please read before you type next time.

"I believe the rule of poor planning on your end doesn't constitute an emergency on my end applies here" yea great customer service Remind me to never buy shit from you

 

You must have a real thick head. Ive stated numerous times I take the blame.

Put down the pipe and retain some of the shit I typed before you spout off next time.

I'm returning the products. They aren't out any money and will actually make money even after eating the shipping.

The only person without class here is you. Good vendor you are

 

So, if you are in the wrong, why not delete the thread where you bashed the vendor?

You jumped my ass here first. All I did was show how the email should have been interpreted.

 

Loud noises!!!!

 

Everyday I'm hustlin'

plus I'm pretty sure we can't delete threads unless a mod does it.

 

You can edit original posts from what I can tell. And, you can edit and/or delete replies.

 

Because this isn't fairly-tail land where everything and everyone is right akll the time and I'm not scared about being wrong and saying so when I am.

This thread still shows the guy lied and I am willing to bet others have gotten the same "blanket" e-mail from them.

Worst case this helps them change how they send out e-mails so the next person doesn't go through what I did.

It will also show them you are NOT someone to get good customer service from. I deal with customers poor planning every dam day. You don't see me being a jerk about it like you are. You and your funny quote are a joke to all that pride themselves on good customer service. Id have my ass canned if my boss heard me say something as idiotic as your quote.

 

Ah, must look into this. Good to know.

 

Boom!