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So I went to Camburg....

Discussion in 'Suspension' started by tacosaucer, Aug 25, 2012.

  1. Aug 25, 2012 at 3:22 PM
    #1
    tacosaucer

    tacosaucer [OP] Active Member

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    Orange County Coast, Pacific Ocean
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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
    .... and was greeted by a barefoot kid that didnt have any answers. Anytime i asked a question he disappeared into the back for the answer, then came back out. they didnt have anything in stock for me to look at. after asking a few questions i kinda just gave up and left.

    im by no means rich. i cant really afford their kit. im scrapping for it. im not sure if this is what i want anymore. im a huge fan of customer service. with their reputation and high price i kind of expected more from camburg.

    if this is anyone elses experience please let me know. if it was just a random mishap and those guys are awesome id also like to know. im just not a fan of handing my money over to a business that doesnt give two sh*ts about their customer. in this economy $3000 is A LOT for someone like me to drop.



    EDIT: UPDATE: After this post was made Camburg made good with me. I bought their product. i love it and they are extremely helpful. Pay no mind to this thread.
     
  2. Aug 25, 2012 at 4:13 PM
    #2
    veet skeet

    veet skeet Well-Known Member

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    They gave me a bogus number to call for another off road shop... Felt like they were being sarcastic/condescending...
     
  3. Aug 25, 2012 at 4:16 PM
    #3
    Konaborne

    Konaborne Pineapples on pizza Hawaiian does not it make.

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  4. Aug 25, 2012 at 4:16 PM
    #4
    08pretaco

    08pretaco Almost there

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    Well I personally have had great customer service from them over email and phone. Every time I called within the past few years they answer on the 3rd ring.

    Yes I know the kid your talking about :rofl: He was not barefoot when I got there but yes he is a little uneducated about their products. I feel that if you have someone like that around the shop...show them and teach them a few basic things.

    Oh and in reference to items in stock, most of the time their LT kits are built after you order them. The shocks get ordered around that time as well.
     
  5. Aug 25, 2012 at 4:29 PM
    #5
    97yota4wd

    97yota4wd Well-Known Member

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    alot of metal, small engine, decent travel.
    caged, camburg long travel, 50t leafpack (soon to be installed) light rack over cab, 5pt harnesses etc

    did you guys maybe think the kid is new and still learning? him running into the back to ask a question that he doesnt know the answer to is called learning. how else is the kid going to learn?

    and all pro has a 2 inch kit, but i say fuck that, camburg all the way IMO.

    EDIT: and i buy parts that i know are tested and proven, like camburg. no problems with their kits. their customer service may not be up to par but their parts sure are.
    or you can call all pro with a little better cust service, and not receive a product near like camburgs.

    and i thought camburg doesnt have a 2 inch kit? only a 3.5? i thought tc is who has the 2 inch kit?
     
  6. Aug 25, 2012 at 4:34 PM
    #6
    MonkeyProof

    MonkeyProof Power Top

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    Havnt heard anyone having any problems with the allpro kit.
     
  7. Aug 25, 2012 at 4:47 PM
    #7
    04LTtacoma

    04LTtacoma Well-Known Member

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    Your going to drop a lot of $$$ if you go LT no matter which company you go with. AP makes a good LT kit for 2nd gen tacomas. I think AP's LT kit a bit cheaper than TC or Burg.
     
  8. Aug 25, 2012 at 4:54 PM
    #8
    nelson18matt

    nelson18matt Well-Known Member

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  9. Aug 26, 2012 at 4:19 PM
    #9
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
  10. Aug 26, 2012 at 4:24 PM
    #10
    707tothe907

    707tothe907 Superior Member

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    camburg customer service sucks. Nothing new... Go with TC.
     
  11. Aug 27, 2012 at 7:08 AM
    #11
    SoCaltaco65

    SoCaltaco65 Well-Known Member

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    This is true, After my Customer service event with them Camburg they can stick it, if you can't wait I'd recommend Total Chaos, Ive had great customer service from TC. If you can Wait, Built Right will be making a 2 inch sometime this year.
     
  12. Aug 27, 2012 at 7:45 AM
    #12
    TruckyTruck

    TruckyTruck Well-Known Member

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    I say give it one more try if you really think its what you want. If you get the kid again, ask him to go get someone that has more experience. Its not rude, its your hard earned money. The kid can practice on another customer.
     
  13. Aug 27, 2012 at 8:00 AM
    #13
    Pugga

    Pugga Pasti-Dip Free Since 1983

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    That's a pretty shitty training program if you ask me... I wouldn't have any confidence handing over that kind of coin to someone that inexperienced either. There's nothing wrong with being new and inexperienced, but you still have to consider customer service. The first time he had to run to the back, the person he was questioning should have come up to the front with him and handled the questions, not have the kid play messanger. That's very frustrating to a customer (I equate that to dealing with an inexperienced car salesman. It's annoying to see them have to get up and go ask someone else every time you ask him something).
     
  14. Aug 27, 2012 at 8:49 AM
    #14
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged

    EXACTLY!!!!
    I own a business. people being trained help when they can, observe when they cant. this is a lot of money being spent on equipment that can make or break my truck and or my life.

    im just a working class guy looking to spend his coin on a local business. i grew up in huntington beach. 2 blocks from Camburg. i had a sense of hometown and american made pride when i walked in. when i left i wondered if i could just do things online.


    EDIT: Total chaos was the first place recommended to me. im the kind of guy that likes to be able to walk into a place and see their operation. total chaos is more of a drive for me than camburg. looks like ill be taking a trip to corona. but if i see one person without shoes im outta there!
     
  15. Aug 27, 2012 at 9:04 AM
    #15
    MightyMouse-SCT

    MightyMouse-SCT Well-Known Member

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    It's camburg not footlocker .Also if you think $3k on a LT kit is going to possibly break your life , you should pass on going LT .$3k is nothing .
     
  16. Aug 27, 2012 at 9:18 AM
    #16
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
    the camburg 2.5 trail kit is not a long travel kit.

    here the link again.
    http://www.camburg.com/store/susp-sy...rformance-kit/
     
  17. Aug 27, 2012 at 9:22 AM
    #17
    tacosaucer

    tacosaucer [OP] Active Member

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    Camburg UCA, SAW/Camburg Coilovers, TRD CAI/Exhaust, Debadged
    the rest of the 3k is in the deaver leaf spring pack etc
     
  18. Aug 27, 2012 at 9:23 AM
    #18
    PLC721

    PLC721 Well-Known Member

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    OP I'm assuming your getting the coil overs, uca and rear shock set up correct? if so i would call down south motor sports :thumbsup:
     
  19. Aug 27, 2012 at 9:30 AM
    #19
    nelson18matt

    nelson18matt Well-Known Member

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    and go with a company that built their own shocks and put the time into R&D and production. camburg coilovers are just re-badged SAW shocks...
     
  20. Aug 27, 2012 at 9:33 AM
    #20
    PLC721

    PLC721 Well-Known Member

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    yep exactly, i would pick king fox or icon any day over SAW's :)
     
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