SO tired of the dealership

HondaGM · May 29, 2014

Camerxnn[OP] initial post: ↑

Hi there everyone, gonna give a bit of background before I begin to explain the fuckery that is my local toyota dealership.

I have a 2002 and a 2012 Taco. They're both pre-runners and the 02 only has 90k miles on it. So its in great shape.

Alrighty here we go.

So the 02 was my first car, it was my dad's before and he gave it to me when he upgraded to the 2012. I love the 02, I learned to drive in it and I knew it like the back of my hand, (or so I thought).

Being a naive teenage girl, I assumed when the emergency brake light came on, it only meant that the emergency break was on. I was confused as to why this came on because I was at the moment driving and the brake definitely wasn't on. My parents decided to take it in to Toyota to see if it was stuck or if there was something else wrong.

Took in the truck, got it inspected and the mechanics said "oh it's nothing, just a wrong light, we reset it for you." I was a bit miffed as to why this light would come on, considering the truck is in pristine condition and had never been in an accident, always routinely checked etc. , but I trusted their judgement and so did my parents so we just let it go.

The next week the light came back on. I was annoyed at this point and tried to see if the brake was stuck, it wasn't and we took the truck back in.

Again, took in the truck, got it inspected, but this time the mechanics said "Oh the sensor is faulty, we're gonna need to replace the entire sensor system because that means if that light isnt working the sensors aren't working which means the airbag could not deploy if you were in an accident due to lack of sensor ability" which would cost around 3k if I remember correctly. This was a MAJOR jump from just being a "wrong light" to "you might die if you don't fix this" so we decided to get a second opinion.

We went to a local shop that my mom found that was very reputable and I explained my situation.

They inspected the truck and what they told me was incredible, "your breaks are about to go out, the emergency break light also stands for the amount of brake fluid and your brakes were about to go out" and they proceeded to tell me that within the next couple of days that if i had braked really hard they probably would have given out on me.

Sooo basically the dealership is either
a) not training their mechanics correctly and they're just stupid
or
b) they're trying to scam customers out of money for shit that doesn't need to be done.

I'm thinking its a bit of both.

Sorry for such a rant but it's such bullshit. Anyone else have an experience like this?
Click to expand...

I work at a Dealership.. out of 8 technicians we have...only 2 are trained.

HondaGM · May 29, 2014

The other 6 are like this
http://youtu.be/WLlGcNlseR0

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SO tired of the dealership

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