Softopper Order Issues

Ordered a softopper from their website on Sept. 5th and was told 3-5 week lead time. As soon as I ordered I was provided with a fed ex label they created. Reached out after about three weeks for a status update and was told it would ship 09/29 tracked it the day after and it hadn’t shipped so I reached back out. Each email takes over a week to respond and they don’t answer their phone line. Finally got an email a week later and was told “Your order is currently estimated to ship out tomorrow. Please contact us if you do not see your tracking information update by the end of the day on 10/14/2021” I reached out 10/15 as the package hadn’t updated and they gave me their quickest response yet but also pretty much gave me run around and said “

I apologize for the confusion.


The reason why your tracking information has not updated is because FedEx has not received your Softopper yet.


Once FedEx receives your Softopper, they will scan the shipping label on your Softopper which updates your tracking information with an estimated delivery date.


Until then, it will appear as pending.


Please let us know if you have any other questions.”

They told me this the day after they said it would ship? At this point I am pretty frustrated. I myself work in an industry that has been heavily impacted by material shortages so I understand that aspect of things. But it’s the customer service that has disappointed me. If you don’t know a ship date then don’t make one up? At this point I don’t know if they have shipped the product or what is going on. Maybe I’ll get an email in a week or a response to one of my voicemails. I had a softopper on my first third gen and I love their product. Has anyone else had these issues? Am I being impatient?

 

Call FedEx directly with the tracking number. They will be able to tell if they have it, haven’t received yet, or where’s it is in the shipping system. 2. Was that 3-5 weeks to ship or receive? Either way it’s only about 1 week post the 5 week time frame. Once you talk to FedEx, if they say that have not received it, then you have a couple options. You cancel the order and get a refund, contest the charge , or give it another week or two. Right know things are trapped in containers everywhere and being delayed in shipping.

 

Someone just posted a softopper for sale with a bunch of other stuff

https://www.tacomaworld.com/threads/truck-goodies-trade-in-takeoffs.741119/#post-26383034

 

Update- was emailed Monday saying it would ship today. Got a call this evening and it was pushed out to 11/8. Going to be worth the wait but dang I’m antsy. Feels naked without a cap and it’s getting to be peak camping season.

 

How long did it end up taking to arrive? I'm thinking of ordering one right now but one of the rep told it wouldn't be here until mid-January, just checking to see if her estimate is within the ball park or they're just making up dates

 

Ended up being about 8-9 weeks. Already feel like I’ve gotten my money worth out of it though. Order it and it’ll get it when it gets in supply chain isn’t getting any better.