SOS has gone downhill

Well, a few months ago I bought a set of full skids for my 2015 trail edition 4Runner. I have bought from this company many times between my Taco build and my current T4R build. I’ve always liked the products and felt like they had great customer service. Unfortunately this experience has not been the same. When purchasing the skids from their website I double checked for a KDSS option, there was none. There are a few options out there that work with and without KDSS, so being a loyal customer to SOS I figured they’d done their homework with the design. My assumption was that since there was no option for with or without KDSS these skids were universal to the 5th gen 4Runner. So I pulled the trigger, dropping nearly 1k on the plates and shipping.
They arrived after the 6-8 week leadtime, right on schedule.
I went ahead and prepped and painted them flat black with the intention of installing them that weekend. Once I pulled the stock skids and went to mount the SOS skids I found out that they are indeed not compatible with KDSS. As of this post that was about a month ago. I’ve since called and emailed SOS multiple times. I’ve reached out to them on this forum as well and still have had no response. I recently checked back on their website and guess what… 5th gen 4Runner skid plates are no longer offered. It seems to me like they’ve realized the design was problematic so they discontinued the product. It also seems to me like they’ve chosen not to respond to a pretty substantial customer issue despite multiple phone messages and emails. As I said earlier, I’ve been a big fan of this company and theirproducts. I’ve gotten great customer service (until now) from Eddy and the other folks there. So I am sad to say Iwill not be purchasing from them in thefuture.

 

I feel your pain but did you confirm with them before purchase that it would fit? Did the description of the product received match what you purchased online?
You assumed and figured they did their homework but you didnt do your homework and blame them
Edit: no response in a month... @SOS CONCEPTS

 

The bullshit economics that's going on right now is ruining many a small businesses. Hate to see another one go down.

 

I did not confirm with them. I realize neglecting to do so was a mistake and I’m sure I’ll have wasted some $$ because of that mistake by the time all’s said and done. If I’d heard back and was told that I was indeed mistaken or failed to do my due diligence in selecting the right product that would be on me and I’d try to sell them and recoup what I could. But the fact that I haven’t been able to get in touch with them has really increased my frustration with this whole experience.

 

That’s true.

 

Lack of a KDSS option implies that it doesn’t work with KDSS. Common sense should apply here.

 

I am currently dealing with a nightmare situation with them. no responses to any form of communication. The product arrived 5 weeks past the promise and it is barely similar to the pictures advertising it on their site. Wrong size hardware or holes, depending on how you want to look at it and parts off by 3/8" to the point you cant eve assemble the thing.
It is a bed rack by the way.