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Stealership Runaround on Hood paint problems, Advice!

Discussion in '2nd Gen. Tacomas' started by Truckn4life, Jan 14, 2011.

  1. Jan 14, 2011 at 8:57 AM
    #1
    Truckn4life

    Truckn4life [OP] Well-Known Member

    Joined:
    Sep 25, 2009
    Member:
    #23284
    Messages:
    189
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    Male
    First Name:
    Dan
    Iowa City
    Vehicle:
    09 Black 4x4 Reg Cab SR5
    So about 6 months after I bought my truck I noticed some paint flaking off in little round circles. only two or three spots so i figured something happened and I could just use some auto detail paint to spot fix it.

    then I noticed a few more show up and started to get worried. talked with a few buddies and an auto painter. they all though it looked like the paint was just flaking right off. the auto painter said it looked like something got on the hood before it was painted as the paint is flaking off straight to the metal.

    so i took it in to the dealership two weeks ago to ask the service guys to look at it and see if i could get it fixed through my extended warranty. less than 24,000 miles on my taco. So the service guy took some photos that he admitted looked crappy and said he usually uses a different camera that wasnt there. he said he would send them to toyota and have them look at them. I said thanks and he said he would call me when he found out.

    so today I called b/c I had not heard from them yet. Of course they told me that toyota thinks it is from something that dripped onto my hood and they couldnt help me. I asked them how they knew without looking at my car. He told me that the regional manager could look at it when stops by again in a month.

    I mean first he couldnt even call me to tell me he cant help. Second, how do they know how it happened from his shitty photos? Third, he kept telling me how when he first saw the truck he said it looked like some solvent dripped on my hood. Like he is an auto paint expert?? i live in iowa, park my truck outside, solvents do not fall from the sky here. and its showing up all over the hood not in one spot.

    so i took some photos and they are below. it seems clear to me the paint is cracking off straight from the base metal. it isnt coming off in layers and I can see the cracks coming from the original round circles, now it looks like a mess and I dont wash, wax, or buff the hood of my truck b/c i dont want to make it worse.

    anyone else have a problem like this? or any advice? should i get this looked at by someone else like a different toyota dealership?

    [​IMG]
    here is about 6months after spots appeared
    [​IMG]
    this is how it starts
    [​IMG]
     
  2. Jan 14, 2011 at 9:07 AM
    #2
    scottri

    scottri Well-Known Member

    Joined:
    Apr 13, 2010
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    Scott
    Tigard Oregon
    Vehicle:
    '10 Sport DC TRD Sport PreRunner
    Cover King Seat Covers, WeatherTech Liners, PopNLock, storage bin locks, N-Fab Step bars, and G4 Elite Tonneau cover.
    If the dealer won't take care of it I'd call Toyota directly and file a complaint. That looks like a solvent or something got on the primer before the paint was applied.
     
  3. Jan 14, 2011 at 9:33 AM
    #3
    Truckn4life

    Truckn4life [OP] Well-Known Member

    Joined:
    Sep 25, 2009
    Member:
    #23284
    Messages:
    189
    Gender:
    Male
    First Name:
    Dan
    Iowa City
    Vehicle:
    09 Black 4x4 Reg Cab SR5

    Thanks, now what is the number for toyota to call and file a complaint?

    and i did try to find this number earlier, but wasnt sure which one to call.
     
  4. Jan 14, 2011 at 10:30 AM
    #4
    TACOMA TRD

    TACOMA TRD Well-Known Member

    Joined:
    Apr 9, 2010
    Member:
    #34897
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    2,209
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    Male
    First Name:
    Tom
    PA
    Vehicle:
    2011 MGM SPORT DC 4x4
    Alpine HU, Apline 6.5 3 way Speakers, Access Cover.
    The paint sucks on these vehicles, its likes its really soft. I just had my bumper and hood resprayed.
     
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