Tacoma Leather Interior good?

Tight as a catholic school girl on prom night.

 

Eh...I understand what you are saying, but...OP shouldn't even be in this position to begin with. Take it to a third party and they will likely fix it, but now Toyota's off the hook for something that should have been correct in the first place. Send the bill to Toyota? Ok, but he's now going to have to go through more drama trying to get them to reimburse the expense paid to the third party leather shop.

Hopefully we're all overthinking this and Toyota fixes the leather defect.

 

Well just got off the phone with corporate again.... It's funny I initially talked to corporate same lady in regional that denied me and had nothing better or productive to say besides no your not covered. So than my second attempt was to email corporate Toyota with this link showing the images. Second call I get is the same exact lady saying Toyota website told her to contact me and she said she saw the images with 2 other people and they still denied it saying thats Toyota quality!!!!! YAY. You know what is sad is that you look for the truck you want you spend the extra $$$$ because it's a pro and everyone marks it up by 10k and you deal with all the BS that comes with getting exactly what you want and only to be defeated by a small defect that would other wise make your brand new purchase happy. This unfortunately guys is what makes it sad. To add more fuel to the flame I work for an Ad Agency for Toyota and all we do is push Toyota Care and getting customer feedback etc.. I've tried to go through my own work connections with corporate but it all has to go to that regional manager who denies my claim. Never talked to the guy just this one lady that's on my corporate case. For people that think I maybe complaining too much I understand but when you buy a car you expect a level of finish and finesse and customer service. When my buddy got his raptor and he had some fit and finish issues FORD was on top of their game apologizing sending in special interior experts to fix his 75k truck. I'll try one more thing I guess which is send a letter but at this point I just have to "wait" and let it completely unravel or un stitch or have a head on collision where they replace the air bag and steering wheel lol.. I give up. Sorry to rant...

 

I'd just call that lady every day until they approved it.

 

I had an issue with Kia last summer, did the same thing. The manager was always "in a meeting" or "not in yet". I ended up writing a honest, negative review on google explaining the situation the dealership put me in. Within 24 hours got a phone call from the manager and my issue was resolved. You might could try that OP.

 

Sorry you're having this experience with Toyota. This has definitely not been my experience, but every region/dealership/issue is different. Best of luck.

 

Appreciate the Toyota love people.

 

OP, understand your frustration. I would see if it is possible to go over the head of your contact with corporate and talk to a supervisor. Talk to a dealer and see if they will give you any pointer's on what they do when corporate is not cooperative.

I would also start looking into how to fix this yourself. It will cost money, which is aggravating, but in the end it's just money. Once the issue is fixed, the pain of dealing with this frustration will wane and you will eventually stop caring about it. If you fix it yourself, you will have the satisfaction of doing it yourself, and that will help heal the wound. As I get older, it seems every day is a new frustration like yours. Eventually you learn to cope by considering that all things considered, it could be worse. You could have a terminal illness, dealing with chronic pain, lost a love one, etc.

Once you get over the injustice of the situation, which is really frustrating, no argument there, your issue boils down to one of money. Probably a couple hundred dollars if you fix it yourself, maybe less. Might end up being cheaper than a speeding ticket, or some other temporary expense that comes from left field. I don't know if you own a house or not, but spending a couple hundred dollars on some unforeseen issue every other month or so is pretty much standard for most home owners. It's part of the deal with the devil that is materialism.

 

That made me laugh

Unfortunately writing a bad review or positive about the dealer wouldn't do much cuz they would just send me to regional again... It's like a ridiculous circle I gotta run around.

 

percistancy goes a long way. In addition, demand to speak with someone the next level up. Don't take no for an answer. You'll find that if you push, you will receive.

 

Your very correct with the money. In all honesty I'm 37 and I've had my very long share of car stories. I owned a bunch of Toyotas as well as a STi as well as a couple GTi's. With the gti's I think I was lucky I had the last MKIV which had 0 electrical issues it was pretty well modded too and the MKV which I purchased mid cycle and that motor was pretty bullet proof besides oil consumption. I've broken axels and broken transmission and the STi was prob the worst nightmare being afraid that I was gonna get ringland failure or run lean constantly if the weather was hot. Waiting for engine to grenadea and having to drop 5k. It definitely comes down to stress vs money for sure. Definitely correct about coping with a terminal illnessor other things in life, for me going through a divorce ugh... The only thing reliable right now in my life is probably my Triumph Thruxton bike.

 

If your under the 3/36 bumper to bumper warranty, it should be covered by Toyota. It’s defective, the leather should be tight and firm, it wasn’t suppose to be like that.

 

Your telling me lol.... it’s funny how corporate doesn’t email you at all. They only call you and they don’t except email. So basically they try not to give out any information about the actual person handling the situation. When I initially talked to them I was like can I just send you some of my pictures. If you see them you’ll understand the problem and they were like nope sorry we have pictures already. Like from the get go their attitude was really upsetting like they thought I was scamming them.

 

I’m going to keep an eye on my steering wheel. If it becomes loose I will have it replaced under the warranty. Your steering wheel is clearly defective and that’s what the warranty should absolutely cover. It’s a no brainer.

 

The crazy part is it’s just not that section like where it curves under the 10 and 2 there’s a little gap and in the back where it should tuck there is a big lumps of leather. I feel like whoever handled the leather for Toyota in general is bad. I know that the leather in the tab 4 chairs are horrendous for not being tight on the hairs themselves.

 

Mines is soft in the back where it tucks in too and the 2 o”clock is isn’t laying down like the 10” o” clock. It’s not terrible or perfect but I’m afraid if the wheel is replaced the replacemt will have some defects as well. With that said, if it gets worse I will have it replaced under warranty. So far what noticed with Toyota interior parts, they are not 100% perfect. I’ve already had my gauge cluster and dash replaced. But your steering wheel, based upon the pic is really really bad and not acceptable.

 

I’ve met the factory rep for Jeep long time ago. The rep help resolve the problem. Made the dealership fix the problem.

 

OP,
Have you tried switching terminology. It's possible that lady doesn't like hearing the term "loose" etc. Perhaps it "triggers" her in certain ways, maybe she's heard it too much"...
I would try that, maybe call back in a different voice and say something different, like "this steering wheel is too squishy", and I need a firm wheel to grip for safety purposes. I feel like I may die, or died somebody else, while steering my Tacoma Pro.

You really have to be careful about how you approach people these days, I made a post the other day not pertaining to a member(not disrespecting anyone), and was told to "fuck off blah blah, and get a life"... Word on the street is his anus/mouth is super "loose" like your steering wheel. Maybe that's why he was so sensitive. Not hatin on nobody, just sayin you gotta think critically in these times. You could trigger a reaction, and next thing you know you're on the receiving end of a estro rage. Wondering wtf did I do?.

Good luck stay safe out there, other than that maybe go to the doctor and have your grip strength checked, maybe your stronger than you think.






High five on the Triumph. I haz one too bro.

 

OP, I would find out the name of the directors and VPs above her and mail a few letters (or emails if you can find the addresses). You have nothing to lose. It is pure frustration but it sounds to me like she is the 'stop' in the process. Many companies have people like her to stop executives from being involved with this sort of day-to-day stuff. You need to get above her.

 

Op, my recommendation after working for 2 auto groups for nearly 10 years would be to go in and talk directly to a service manager. Or possibly the GM of the Store you got the truck from. That should be replaced as not only the finish is poor but it can be a drivability issue. Honestly I could see it as a lawsuit if you were involved in a crash as dumb as it may sound, but a good defense attorney would eat it up. Since you already exhausted the calls to corporate you’re really going to have to try hard on this route. Basically you need to let them know it’s a driveabity issue. Make them directly aware of your concern. I’d even pitch a story like you were in the middle of a turn and the wheel jerked because of the soft spot instead of the smooth release like it should be if properly wrapped. Say you lost control for a split second and almost hit someone or someone. Tell them you see it as a huge liability, and safety concern and you demand it be fixed. Explain to them it could bring about a lawsuit if you were ever in a crash. Obviously do that in a professional manner. Tell them your very dissatisfied with the quality, and run around you have already been given. That you spent extra money getting they top of the line trim package because you wanted superior quality and comfort. But keep your focus on the fact that it’s a drivability concern. Like other have stated take them out to a truck on the lot and have them compared. I know at the places I worked they would get the approval or eat it themselves. Toyota seems to be more stingy when it comes to warranty approval compared to other manufacturers. They do that to save money and stay profitable, unfortunately for them, overtime the people who were lured to them for their quality of the 90s and loyal customers will start drifting away. Also when you bring it in try to bring it in for some other kind of work. In hopes you get a customer survey. Once you do, dont be afraid to drop the bomb on them, and the dealership if they aren’t helping you out either. Usually a bad survey for the dealership will get someone’s attention. They get big bonuses and incentives from them if they hit certain percentages. Most strive to be 90% or higher. I can’t tell you how many times we called customers back to address concerns, review them or give them gift cards or whatever else because of a bad survey. Good luck to you!