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Thanks Toytec!!

Discussion in 'ToyTec Lifts' started by Dustyroades, Jan 19, 2012.

  1. Jan 19, 2012 at 2:46 PM
    #1
    Dustyroades

    Dustyroades [OP] Well-Known Member

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    Front Bilstein 5100s at 1.75", rear 1.5" AAL w/ TSB and OME N182s, P265/75R16 Hankook A/Ts
    I just wanted to make a post recognizing Toytec for their excellent customer service. I ordered some lift parts, and 3 months after delivery I received a $180 bill from FedEx for customs and brokerage fees. I paid the bill, and when I called Toytec to ask about it they told me the packages should have been prepaid.

    Long story short, they sorted out the issue, and they will be refunding me the money despite the fact FedEx is not refunding them.

    I wish all companies were like this. I will be ordering from them next time I need parts.
     
  2. Jan 19, 2012 at 2:49 PM
    #2
    mcdowell

    mcdowell My name is Mudd

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    X2. Customer service sucks these days but these guys are doing things right
     
  3. Jan 19, 2012 at 2:51 PM
    #3
    Foihdzas

    Foihdzas What is hummingbird?

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