1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

The Retrofit Resource / Morimoto buyers beware

Discussion in 'The Retrofit Source' started by mfdchief, Dec 5, 2019.

Thread Status:
Not open for further replies.
Page 3 of 4
  1. Dec 9, 2019 at 10:50 AM
    #41
    auskip07

    #41
    auskip07 Well-Known Member

    Joined:
    Jan 1, 2019
    Member:
    #277665
    Messages:
    3,713
    Gender:
    Male
    First Name:
    Skip
    Atlanta, Ga
    Vehicle:
    2019 TACOMA SR V6 , 4X4, AUTO, 4.88, 265/75 r16
    FYI just called and i was placed at #48 in the que..... lol
     
    auskip07, Dec 9, 2019
    #41
  2. Dec 9, 2019 at 10:51 AM
    #42
    TRSAndrew

    #42
    TRSAndrew Well-Known Member Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,258
    Gender:
    Male
    ATL
    Vehicle:
    22 T4R Sport 6V7
    Can you provide more info that I can look into? Email / ticket #?
     
    TRSAndrew, Dec 9, 2019
    #42
  3. Dec 9, 2019 at 10:51 AM
    #43
    TRSAndrew

    #43
    TRSAndrew Well-Known Member Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,258
    Gender:
    Male
    ATL
    Vehicle:
    22 T4R Sport 6V7
    and there are 20 guys on the phones, so that goes quite fast :)

    Keep in mind we ship about 1,500 orders a day this time of year too.
     
    TRSAndrew, Dec 9, 2019
    #43
    auskip07[QUOTED] likes this.
  4. Dec 9, 2019 at 10:52 AM
    #44
    GreyBaldTaco

    #44
    GreyBaldTaco Well-Known Member

    Joined:
    Mar 10, 2019
    Member:
    #286065
    Messages:
    4,144
    Gender:
    Male
    Vehicle:
    2019 F150 5.0
    Request ID is 305480
     
    GreyBaldTaco, Dec 9, 2019
    #44
  5. Dec 9, 2019 at 10:54 AM
    #45
    auskip07

    #45
    auskip07 Well-Known Member

    Joined:
    Jan 1, 2019
    Member:
    #277665
    Messages:
    3,713
    Gender:
    Male
    First Name:
    Skip
    Atlanta, Ga
    Vehicle:
    2019 TACOMA SR V6 , 4X4, AUTO, 4.88, 265/75 r16
    Understandable, i had my kit sitting in my garage for 2 years until yesterday and it was pretty upsetting to hook it up and have issues with a ballast sparking.
     
    auskip07, Dec 9, 2019
    #45
  6. Dec 9, 2019 at 10:55 AM
    #46
    TRSAndrew

    #46
    TRSAndrew Well-Known Member Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,258
    Gender:
    Male
    ATL
    Vehicle:
    22 T4R Sport 6V7
    According to the agent I have checking on it, it looks like you've replied a few times, and since we answer emails in the order they're received, you're putting yourself at the end of the line again. He'll get this processed ASAP for you now that I have eyes on it though!
     
    TRSAndrew, Dec 9, 2019
    #46
  7. Dec 9, 2019 at 10:55 AM
    #47
    TRSAndrew

    #47
    TRSAndrew Well-Known Member Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,258
    Gender:
    Male
    ATL
    Vehicle:
    22 T4R Sport 6V7
    I can't say I've heard of sparking ballasts in a few years at least, so we'll definitely get that replaced!
     
    TRSAndrew, Dec 9, 2019
    #47
  8. Dec 9, 2019 at 10:56 AM
    #48
    GreyBaldTaco

    #48
    GreyBaldTaco Well-Known Member

    Joined:
    Mar 10, 2019
    Member:
    #286065
    Messages:
    4,144
    Gender:
    Male
    Vehicle:
    2019 F150 5.0
    As someone who works in zendesk daily, what a shitty system to ignore the previous emails.
     
    GreyBaldTaco, Dec 9, 2019
    #48
  9. Dec 9, 2019 at 10:57 AM
    #49
    TRSAndrew

    #49
    TRSAndrew Well-Known Member Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,258
    Gender:
    Male
    ATL
    Vehicle:
    22 T4R Sport 6V7
    It's Zendesk too
     
    TRSAndrew, Dec 9, 2019
    #49
  10. Dec 9, 2019 at 10:58 AM
    #50
    GreyBaldTaco

    #50
    GreyBaldTaco Well-Known Member

    Joined:
    Mar 10, 2019
    Member:
    #286065
    Messages:
    4,144
    Gender:
    Male
    Vehicle:
    2019 F150 5.0
    ...I know, that's why I brought it up.
     
    GreyBaldTaco, Dec 9, 2019
    #50
  11. Dec 9, 2019 at 11:00 AM
    #51
    ilubtimmyhos

    #51
    ilubtimmyhos Brewer

    Joined:
    Oct 13, 2016
    Member:
    #199650
    Messages:
    3,636
    Gender:
    Male
    First Name:
    Adam
    Haymarket, VA
    Vehicle:
    2012 Blue Tacoma 4x4 Pre-Runner
    4x4 Conversion w/ FJ T-Case, King 2.5 Extended Travel Coilovers w/ JBA UCAs, King 12" 2.0 Smoothies w/ BAMF relocate in the rear, OME Dakar leaf pack, 4.56 gears w/ ARB air locker, Archive Hammer Hangers w/ crossbar brace, ARB Snorkel, Custom Bed cap w/ Roofnest Sparrow XL, Retrofit Headlights, Wrapped in 3M Satin Perfect Blue
    I also had their ballasts and after 3 replacements changed brands.
     
    ilubtimmyhos, Dec 9, 2019
    #51
    GreyBaldTaco likes this.
  12. Dec 9, 2019 at 11:12 AM
    #52
    TRSAndrew

    #52
    TRSAndrew Well-Known Member Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,258
    Gender:
    Male
    ATL
    Vehicle:
    22 T4R Sport 6V7
    Ralph confirmed he has this processed for you and emailed you a confirmation of that as well. Sorry for the troubles!
     
    TRSAndrew, Dec 9, 2019
    #52
  13. Dec 9, 2019 at 4:04 PM
    #53
    absolutgt

    #53
    absolutgt You know...here, there, and guardrails

    Joined:
    Sep 10, 2018
    Member:
    #265865
    Messages:
    182
    Gender:
    Male
    Georgia
    Vehicle:
    2016 MGM Double Cab
    Let this be a lesson to everyone, please show me another lighting vendor that is quick to fix problems even after people make titles such as this. TRS even has a vendor page where this could have been addressed but instead everyone wants to make a dumping ground like it’s a widespread problem or spread false information.
     
    absolutgt, Dec 9, 2019
    #53
  14. Dec 9, 2019 at 4:12 PM
    #54
    Skydvrr

    #54
    Skydvrr IG: @kalopsianick

    Joined:
    Sep 13, 2017
    Member:
    #229889
    Messages:
    12,647
    First Name:
    Nick
    YMH
    Vehicle:
    Black '17 OR

    Quick to fix when their reputation is on the line. It should have never got to this point. To be fair though, I'm going through the same thing with another vendor with a hid ballast as well.
     
    Skydvrr, Dec 9, 2019
    #54
    GreyBaldTaco likes this.
  15. Dec 9, 2019 at 4:24 PM
    #55
    Skydvrr

    #55
    Skydvrr IG: @kalopsianick

    Joined:
    Sep 13, 2017
    Member:
    #229889
    Messages:
    12,647
    First Name:
    Nick
    YMH
    Vehicle:
    Black '17 OR

    I'm not exactly sure what your point is, but I'm on your side lol.
     
    Skydvrr, Dec 9, 2019
    #55
  16. Dec 9, 2019 at 4:25 PM
    #56
    GreyBaldTaco

    #56
    GreyBaldTaco Well-Known Member

    Joined:
    Mar 10, 2019
    Member:
    #286065
    Messages:
    4,144
    Gender:
    Male
    Vehicle:
    2019 F150 5.0
    Honestly, Im not exactly sure what I was responding too.... Fuck. My bad.

    I think someone deleted a post, I refreshed, and then clicked to quote your post without looking
     
    GreyBaldTaco, Dec 9, 2019
    #56
  17. Dec 9, 2019 at 4:26 PM
    #57
    Skydvrr

    #57
    Skydvrr IG: @kalopsianick

    Joined:
    Sep 13, 2017
    Member:
    #229889
    Messages:
    12,647
    First Name:
    Nick
    YMH
    Vehicle:
    Black '17 OR

    Hahahahah! No troubles lol
     
    Skydvrr, Dec 9, 2019
    #57
    GreyBaldTaco[QUOTED] likes this.
  18. Dec 9, 2019 at 4:29 PM
    #58
    absolutgt

    #58
    absolutgt You know...here, there, and guardrails

    Joined:
    Sep 10, 2018
    Member:
    #265865
    Messages:
    182
    Gender:
    Male
    Georgia
    Vehicle:
    2016 MGM Double Cab
    I’ve been using TRS for 8+ years and nothing a call or email can’t fix. Expecting lighting fast responses after one of the largest retail days is a tad unrealistic. At the same time, they have their own vendor page on here where this would have been taken care of as well.
     
    absolutgt, Dec 9, 2019
    #58
  19. Dec 9, 2019 at 4:31 PM
    #59
    GreyBaldTaco

    #59
    GreyBaldTaco Well-Known Member

    Joined:
    Mar 10, 2019
    Member:
    #286065
    Messages:
    4,144
    Gender:
    Male
    Vehicle:
    2019 F150 5.0
    Lightning fast? Try over a week. First time no response, second time basically a shoulder shrug, third time the guy goes dark until posts start getting made on the forum....
     
    GreyBaldTaco, Dec 9, 2019
    #59
  20. Dec 9, 2019 at 4:33 PM
    #60
    absolutgt

    #60
    absolutgt You know...here, there, and guardrails

    Joined:
    Sep 10, 2018
    Member:
    #265865
    Messages:
    182
    Gender:
    Male
    Georgia
    Vehicle:
    2016 MGM Double Cab
    I’m not arguing the system is odd where if you reply again it restarts your que, because I’ve done that myself.
     
    absolutgt, Dec 9, 2019
    #60
Page 3 of 4
Thread Status:
Not open for further replies.

Products Discussed in

AKKON - For 2005-2011 Toyota Tacoma DRL LED Light Tube Chrome Projector Headlight Assembly L+R
$238.99
To Top