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toyota cs svc

Discussion in '2nd Gen. Tacomas (2005-2015)' started by old dad, Aug 5, 2011.

  1. Aug 5, 2011 at 5:55 AM
    #1
    old dad

    old dad [OP] Well-Known Member

    Joined:
    May 9, 2010
    Member:
    #36809
    Messages:
    85
    Gender:
    Male
    First Name:
    mark
    sc
    Vehicle:
    tacoma pickup
    n/a
    Well I posted earlier about my 2010 tacamo battery dying, and the radio crapping out. A non selling dlrship did replace the radio without any problems, service dept seemed to be only more than happy to be of service, they also gave me an 800# to call in my claim on reimbursement of having to get a new battery. Got an email from toyota, listing all of the hoops I had to jump thru just to have my claim reviewed, to which I replied that hoops aren't for me and that I'd just eat the cost, and share my experience. Toyota responded with just send us copies of your receipt. I scanned my receipt and the print out from the battery test performed by advanced auto parts, and emailed these to Toyota.

    TOYOTA RESPONDED THAT A TIME FRAME OF 10 WEEKS WOULD OCCUR BEFORE THEY REVIEWED MY CLAIM.

    just wonderful huh,,good thing that I am not so bad off that I am depending on a fast reimbursement or even a partial reimbursement.

    mark

    rant over
     
  2. Sep 12, 2011 at 1:58 PM
    #2
    old dad

    old dad [OP] Well-Known Member

    Joined:
    May 9, 2010
    Member:
    #36809
    Messages:
    85
    Gender:
    Male
    First Name:
    mark
    sc
    Vehicle:
    tacoma pickup
    n/a
    No word from Toyota until today, supper nice letter and full reimbursement of the cost of my battery.

    Eating a little crow, they done good.
     
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