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Toyota dealership service story everyone will get a laugh at.

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Black Sheep, Feb 15, 2011.

  1. Feb 15, 2011 at 1:35 PM
    #1
    Black Sheep

    Black Sheep [OP] Well-Known Member

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    So here I am sitting at the dealership. I bring my truck in to have an alignment done, diagnose the check engine and limited slip lights on. Only 3800 miles on it. I also brought in my duratracs to have mounted on my toyota factory wheels. I talked to the service tech 2 weeks ago and he told me that they had the right machine to do it. I have the tx pro simulated beadlocks (toyota product). The mechanics take a look at the wheels and the tires and say they will not touch them. The service tech said they do not want to scratch the wheels. WTF!! It is a toyota wheel that I am wanting the tires mounted on and they are afraid that they can not do it without scratching them. The tires that I am putting on are 265-75-16 to replace my 265-70-16. Not much of a difference. The service tech finally said they would do it but would not take responsibility for any scratches. This is BS. If they can't work on their own products, they should not sell them.
     
  2. Feb 15, 2011 at 1:37 PM
    #2
    solus

    solus HOME!!!

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    stupid
     
  3. Feb 15, 2011 at 1:38 PM
    #3
    AndrewFalk

    AndrewFalk Science!

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    :)
  4. Feb 15, 2011 at 1:38 PM
    #4
    lembowski

    lembowski Rompin Around

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    Call Toyota Corp and tell them, I bet they won't be laughing.
     
  5. Feb 15, 2011 at 1:53 PM
    #5
    Black Sheep

    Black Sheep [OP] Well-Known Member

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    As I stated, the said they would do it but would not be responsible for scratches on the wheels. The tech said there would be marks on the wheels from the bar on machine. He changed his tune and said they did not have the "no touch" tire machine.
     
  6. Feb 15, 2011 at 2:03 PM
    #6
    fireturk41

    fireturk41 I like to break shit!

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    any marks would come from "the claw" on the machine, which is on the inside, if they have any compotence they should be able to dismount the oldones with out any issues?
     
  7. Feb 15, 2011 at 2:07 PM
    #7
    YFZ_TRD

    YFZ_TRD 4Runner Pilot

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    Didn't those wheels come on your truck? They have to service what they sell.
     
  8. Feb 15, 2011 at 2:54 PM
    #8
    skistoy

    skistoy Make mine a Double!

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    Could it just be the dealer??

    I had such a hassle at the dealer i bought the truck from, when dealing with the TSB

    I have not returned there since.

    sucks for them because i have two toyota's that require service

    that are now done at a different toyota dealer.
     
  9. Feb 15, 2011 at 5:12 PM
    #9
    MushyB

    MushyB Well-Known Member

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    wow.... never heard of that before.
     
  10. Feb 15, 2011 at 5:14 PM
    #10
    The1youluv2hate

    The1youluv2hate Well-Known Member

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    Try another stealership
     
  11. Feb 15, 2011 at 5:26 PM
    #11
    BryWi

    BryWi Psalm 109:8

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    Incompetence is all around us.

    I guess your supposed to take them to the Nissan dealership...:rolleyes:
     
  12. Feb 15, 2011 at 6:46 PM
    #12
    scottri

    scottri Well-Known Member

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    I'd ask him how they would deal with a tire recall on those rims or how he would fix an issue under warranty. Pretty retarded. What if one of the wheel sensors was bad. How would he fix it without messing with the rim?
     
  13. Feb 15, 2011 at 6:54 PM
    #13
    BUZZ5

    BUZZ5 Well-Known Member

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    So what are you surprised about? These are Toyota's master mech's. & they're afraid to work on Toyota shit. So what's new? Take it as a blessing that they didn't touch your truck & go elsewhere. You will have more issues than scratched wheels if you let those turds work on your truck.
     
  14. Feb 15, 2011 at 7:04 PM
    #14
    907taco

    907taco Alaskan Assassin

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    I came from a nissan titan and they had no problems with aftermarket wheels, they "bling bling" their trucks in the show room. however i hate the fact they charge you 100 dollars straight up to diagnos your vehicle for everything. I had UPREV with osirus < programmer with diagnostic tool and alway new what was wrong with my truck before i brought it in and informed them what was wrong, it doesnt' matter, even on warranty work they charged and it floored me everytime. I am so glad i traded that in.
     
  15. Feb 15, 2011 at 7:09 PM
    #15
    Pusher52

    Pusher52 Active Member

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    Those boys need to man up or shut up. Since they are Toyota wheels, it's definitely worth getting in touch with the regional manager and raise hell. Sounds like those mech's need to get in touch with their masculine side. WTF?
     
  16. Feb 15, 2011 at 7:10 PM
    #16
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

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    Theres a sign somewhere in that building, that they have the right to refuse work on anything. They felt it was "dangerous" to change your tires, so they refused. You call toyota corp, they will laugh at you.
     
  17. Feb 15, 2011 at 7:17 PM
    #17
    Pusher52

    Pusher52 Active Member

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    Who said anything about being "dangerous"? Obviously any business has the right to refuse service to anyone within reason, but to change tires on a toyota product seems fairly simplistic, especially with that minimal size change
     
  18. Feb 15, 2011 at 7:17 PM
    #18
    eagle5521

    eagle5521 Member

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    I went it four days after buying my TX for them to swap out my tires. I went to the back to watch the guy change them to see what was different in changing them. The guy was complaining how much work it was... After over five hours of waiting I got my truck back. It cant really be that bad.
     
  19. Feb 15, 2011 at 7:23 PM
    #19
    Pusher52

    Pusher52 Active Member

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    I don't get it either. I guess this will be one of those unsolved mysteries...:(
     
  20. Feb 15, 2011 at 7:24 PM
    #20
    TacoAlaMode

    TacoAlaMode Mr. Midlife Crisis

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    I love how people read. They were not concerned about the tires being on the truck, they were concerned with putting the tires on the rims without f'ing them up (the rims).

    I agree with OP, that is funny. I think I would also use that story with a good tire store in your area and laugh it up. If you do it with one of the manager's, he will be out there as every one of your tires is mounted making sure there isn't a scratch on them.
     
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