Toyota dealership service story everyone will get a laugh at.

So here I am sitting at the dealership. I bring my truck in to have an alignment done, diagnose the check engine and limited slip lights on. Only 3800 miles on it. I also brought in my duratracs to have mounted on my toyota factory wheels. I talked to the service tech 2 weeks ago and he told me that they had the right machine to do it. I have the tx pro simulated beadlocks (toyota product). The mechanics take a look at the wheels and the tires and say they will not touch them. The service tech said they do not want to scratch the wheels. WTF!! It is a toyota wheel that I am wanting the tires mounted on and they are afraid that they can not do it without scratching them. The tires that I am putting on are 265-75-16 to replace my 265-70-16. Not much of a difference. The service tech finally said they would do it but would not take responsibility for any scratches. This is BS. If they can't work on their own products, they should not sell them.

 

stupid

 

Haha

 

Call Toyota Corp and tell them, I bet they won't be laughing.

 

As I stated, the said they would do it but would not be responsible for scratches on the wheels. The tech said there would be marks on the wheels from the bar on machine. He changed his tune and said they did not have the "no touch" tire machine.

 

any marks would come from "the claw" on the machine, which is on the inside, if they have any compotence they should be able to dismount the oldones with out any issues?

 

Didn't those wheels come on your truck? They have to service what they sell.

 

Could it just be the dealer??

I had such a hassle at the dealer i bought the truck from, when dealing with the TSB

I have not returned there since.

sucks for them because i have two toyota's that require service

that are now done at a different toyota dealer.

 

wow.... never heard of that before.

 

Try another stealership

 

Incompetence is all around us.

I guess your supposed to take them to the Nissan dealership...

 

I'd ask him how they would deal with a tire recall on those rims or how he would fix an issue under warranty. Pretty retarded. What if one of the wheel sensors was bad. How would he fix it without messing with the rim?

 

So what are you surprised about? These are Toyota's master mech's. & they're afraid to work on Toyota shit. So what's new? Take it as a blessing that they didn't touch your truck & go elsewhere. You will have more issues than scratched wheels if you let those turds work on your truck.

 

I came from a nissan titan and they had no problems with aftermarket wheels, they "bling bling" their trucks in the show room. however i hate the fact they charge you 100 dollars straight up to diagnos your vehicle for everything. I had UPREV with osirus < programmer with diagnostic tool and alway new what was wrong with my truck before i brought it in and informed them what was wrong, it doesnt' matter, even on warranty work they charged and it floored me everytime. I am so glad i traded that in.

 

Those boys need to man up or shut up. Since they are Toyota wheels, it's definitely worth getting in touch with the regional manager and raise hell. Sounds like those mech's need to get in touch with their masculine side. WTF?

 

Theres a sign somewhere in that building, that they have the right to refuse work on anything. They felt it was "dangerous" to change your tires, so they refused. You call toyota corp, they will laugh at you.

 

Who said anything about being "dangerous"? Obviously any business has the right to refuse service to anyone within reason, but to change tires on a toyota product seems fairly simplistic, especially with that minimal size change

 

I went it four days after buying my TX for them to swap out my tires. I went to the back to watch the guy change them to see what was different in changing them. The guy was complaining how much work it was... After over five hours of waiting I got my truck back. It cant really be that bad.

 

I don't get it either. I guess this will be one of those unsolved mysteries...

 

I love how people read. They were not concerned about the tires being on the truck, they were concerned with putting the tires on the rims without f'ing them up (the rims).

I agree with OP, that is funny. I think I would also use that story with a good tire store in your area and laugh it up. If you do it with one of the manager's, he will be out there as every one of your tires is mounted making sure there isn't a scratch on them.