1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Toyota has refused all responsibility for the melting DTRL's

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Ray, Jul 6, 2012.

  1. Jul 6, 2012 at 5:02 PM
    #1
    Ray

    Ray [OP] Well-Known Member

    Joined:
    Jan 4, 2012
    Member:
    #69979
    Messages:
    320
    Gender:
    Male
    San Diego
    Vehicle:
    09 Pre-Runner
    I just heard from my local dealer that I've been trying to work with concerning the melting lenses in my '09 Tacoma TRD. I tried to get Toyota to replace the lamp assembly and they would only cover half ($500) towards the replacement and subsequent re-aiming of the head lights.

    I then printed out the instructions (found elsewhere on this Forum) to install the relay and jumper wires to turn the DTRL function off, leaving the turn signal function alone. According to the dealer, Toyota will not sign off on, nor allow their dealers to make this modification.

    I've asked that I be provided copies of all the paperwork related to this issue concerning my truck so that I may contact Toyota corporate. I'll be expressing my extreme displeasure with their handling of this issue especially since it is a known issue with this lamp assembly. This is my first Toyota vehicle and we are currently looking for a new vehicle for my wife. But, if Toyota does not make this issue right, not only will I not buy a new Toyota, I will not recommend nor will I ever purchase another Toyota vehicle. In fact, I will advise anyone coming to me for advise to not consider a Toyota due to their lack of customer service and failure to correct a know fault in a critical and necessary safety component of the vehicle.

    I would also strongly suggest that every member on this Forum having any issue (melting, bubbling, cracking etc.) with the DTRL's write Toyota Corporate expressing their deep disappointment with the quality of Toyota products and the Corporations lack of concern for the customers safety buying the product. With all the negative that Toyota has received during the past few years over safety related issues, you would think that Toyota would be falling all over themselves to correct a known safety issue in a required system, instead of tap dancing around like they are doing.

    Ray
     
  2. Jul 6, 2012 at 5:22 PM
    #2
    Rich91710

    Rich91710 Well-Known Member

    Joined:
    Feb 23, 2012
    Member:
    #73470
    Messages:
    16,477
    Gender:
    Male
    First Name:
    Rich
    Los Angeles
    Vehicle:
    08 Base
    Satoshi with FJ badge, factory cruise, factory intermittent wipers, Redline Tuning hood-lift struts, Hellwig Swaybar, Rosen DVD-Nav
    You think anyone else is any better?

    They aren't.

    I had a '91 Escort, trans took a shit.
    Took it to the dealer, repaired.
    Got it back, was getting 17mpg (car had been getting 35).
    Complained.
    Service manager said tough shit, I should be happy, his Ranger only got 15.

    I contacted corporate.

    They gave me a referral... TO THE SAME FUCKER THAT TOLD ME TO POUND SAND IN THE FIRST PLACE!!!!!!!



    Manufacturers will not accept any liability unless forced by the government.
     
  3. Jul 6, 2012 at 5:25 PM
    #3
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

    Joined:
    Jun 7, 2009
    Member:
    #18122
    Messages:
    12,235
    Gender:
    Male
    Vehicle:
    '09 FourDubDee TRD OR
    A-TRUCK, Fat Kid in the Bed, Custom Pinstriping, Ported and Polished Muffler Bearing, Hi-Performance Bed Mat
    I ripped my headlights open after cooking them in the oven, painted them, then resealed them with windshield sealant.

    I wouldn't blame Toyota if they refused to work on my lamps. I also removed the DTRL lens because it looks like shit, so no bubbling. But that's me.

    Toyota should do something about this for people who care. I'm not sure enough people do care though.
     
  4. Jul 6, 2012 at 5:27 PM
    #4
    allmotorrex

    allmotorrex Grove St. Motorsports

    Joined:
    Aug 29, 2010
    Member:
    #42441
    Messages:
    11,855
    Gender:
    Male
    First Name:
    Gideon
    Memphis 901
    Vehicle:
    08 SR5 4wd 2.7
    4.88s w/h rear Powertrax locker, Fox 2.5 Ext. RR COs, Camburg 1.25” ucas, Fox 12" smooth body RR, BAMF shock kit, AP 3" springs, ext. brake lines, 315/75/16 BFG KM2, AP 1.5" spacers, 16x8 Pro Comp wheels, BFF front hybrid, GSM rear HC, Relentless Fab ifs skid, BAMF lca skids, BAMF k/o sliders, X2O 10K comp. winch, TP glass fenders, OKled 20"bar, EBS dimpled/slotted rotors, EBS green pads, K&N 63 CAI, LCE headers, FM Super 44 w/h turn down, URD MAF cali., LCE Dual Comp clutch, URD ss, TMPer M1 Abrams shift knob, Amsoil oil, Cobra 75wxst w/h 4' firestix, ARB compressor, Grillcraft, FXR TRS, T1 eyelids, 500 hellas w/h 6k hid conv., custom ADV Monster model 60 lights, bed lights, speedo light mod, Glow Shift volt/oil pres gauges, Glow shift 2g column pod, Optima yellow tops dual battery setup w/h IBS system, Pioneer DEH-P7200HD head unit, Pioneer 600W 4ch & 350w 2ch amps for doors and sub, Wet Oakle covers, Weather Tech
    It is bullshit and u have a right to be mad! But . . . . For $500 u could build some trs projector headlights and be much much happier then the stock ones u would be replacing! I know it doesnt fix the customer service part of it but it is actually a good way for u to win
     
  5. Jul 6, 2012 at 5:28 PM
    #5
    wrmathis

    wrmathis Dark Lord of the Sith

    Joined:
    Sep 10, 2008
    Member:
    #9126
    Messages:
    6,865
    Gender:
    Male
    First Name:
    Ryan Mathis
    Lives: Fountain, Colorado/Home: Leesburg, GA
    Vehicle:
    2006 Tacoma TRD OR 4x4
    parts and stuff
    i havent had any issue with my dtrl and i installed the relay and jumper on it over a year ago to actually have DTRL. before i didnt have anything
     
  6. Jul 6, 2012 at 5:35 PM
    #6
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Staff Member

    Joined:
    Apr 27, 2007
    Member:
    #1432
    Messages:
    27,135
    Gender:
    Male
    First Name:
    Jamie
    Moncks Corner, SC
    Vehicle:
    09 Timberland Mica DC 4WD Sport
    wat?
    you are dealing with a shitty service advisor. there are many threads on the melting lens here where people had them fixed at the dealerships.
     
  7. Jul 6, 2012 at 8:05 PM
    #7
    whitetaco02

    whitetaco02 Well-Known Member

    Joined:
    Jan 6, 2010
    Member:
    #28857
    Messages:
    632
    Gender:
    Male
    First Name:
    Frank
    GA
    Vehicle:
    09 Tacoma 4x4
    Tinted windows, stainless steel drop hitch, rear TSB, Marathon seat covers in Realtree AP camo, low profile chrome toolbox, husky liners front and back, debadged
    I had them replaced, no questions asked. I was still under warranty.
     
  8. Jul 6, 2012 at 8:56 PM
    #8
    Ray

    Ray [OP] Well-Known Member

    Joined:
    Jan 4, 2012
    Member:
    #69979
    Messages:
    320
    Gender:
    Male
    San Diego
    Vehicle:
    09 Pre-Runner
    That is part of the problem. I bought the truck used in Dec-2011 and when I took possession, the warranty had already 'timed' out. There is an extended warranty but "lenses" are not covered.

    I am going to try another dealer (there are several within a 20-mile radius of the house) and see if there is something that one of them will do.

    Ray
     
  9. Jul 8, 2012 at 12:11 AM
    #9
    Tactical Tacoma

    Tactical Tacoma Well-Known Member

    Joined:
    Aug 4, 2009
    Member:
    #20639
    Messages:
    1,063
    Gender:
    Male
    First Name:
    Seth
    McKinney, TX
    Vehicle:
    '12 MGM DCSB Sport 4WD
    ARB air compressor, ARB rear air locker, sPOD switch panel in sunglass holder, OME Front & rear shocks, 885x coils, Dakar leaf springs, Icon tubular UCA's, Flowmaster 40 Series Exhaust, aFe Pro Dry, TRD Sport wheels powder coated anthracite, FJ TRD center caps, Thule roof rack, 886 fog lights for reverse light mod, CSjumper LED DTRL's, Nokya Yellow fogs, plastidipped lower valence, Weathertechs, Wet Okoles. And MANY MORE MODS, READ BUILD!
    They won't cover the headlight replacement unless it's still under warranty. It sucks, I know.
     
  10. Jul 8, 2012 at 1:38 AM
    #10
    Rich91710

    Rich91710 Well-Known Member

    Joined:
    Feb 23, 2012
    Member:
    #73470
    Messages:
    16,477
    Gender:
    Male
    First Name:
    Rich
    Los Angeles
    Vehicle:
    08 Base
    Satoshi with FJ badge, factory cruise, factory intermittent wipers, Redline Tuning hood-lift struts, Hellwig Swaybar, Rosen DVD-Nav
    That's how it goes until there's a full recall.

    Customer complaints and TSBs are handled under warranty or for charge.
    TSBs are simply notices to the dealerships that say "If the customer complains about "this", then "here" is most likely the fix"

    Nothing goes beyond warranty until it's an actual recall.
     
  11. Jul 8, 2012 at 2:02 AM
    #11
    650H1

    650H1 Well-Known Member

    Joined:
    Jan 3, 2011
    Member:
    #48689
    Messages:
    8,378
    Gender:
    Male
    First Name:
    Mike
    NH
    Vehicle:
    2010 Tundra TRD OR C/M 5.7l 4x4
    or youve reported it while under warranty and it becomes worse after your warranty is up...
     
  12. Jan 1, 2013 at 2:22 PM
    #12
    tacotruck 2.7

    tacotruck 2.7 Well-Known Member

    Joined:
    Dec 9, 2012
    Member:
    #92775
    Messages:
    181
    Gender:
    Male
    Katy TX
    Vehicle:
    09 cab and a half 2.7
    09 tacoma 73k cracked lenses. my observations are the following ; 1. 99% of owners that have had their lamps replaced were under warranty or had purchased extended coverage. 2. toyotas engineers used the same assemblys as 08 07 06 etc which i beleive dont have drls. thus did not account for the prolong extended heat the drl produces giving us cracked lenses. i hope toyota either gave more space between the lamp and lense or made the lense of a diffrent material on post 09 tacos. 3. i advise anyone with an 09 or 10 who even suspects thier affected to change to led lamps as they are much cooler temp wise
    and if u beleive in ads should last a long time. had i known toyota customer care was full of shit and that my lenses were to crack the led lamp swap would have been the cheapest route to go. so inda meantime im just like everyone else S.O.L and honestly i really dont see toyota fixin a dam thing . just think of their cost then the likelyhood and it makes one pessemistic. but hay what do i know theese are just my opinions
    peace.
    btw saw some on amazon 49$ each side new.
     
  13. Jan 1, 2013 at 2:25 PM
    #13
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

    Joined:
    Jun 7, 2009
    Member:
    #18122
    Messages:
    12,235
    Gender:
    Male
    Vehicle:
    '09 FourDubDee TRD OR
    A-TRUCK, Fat Kid in the Bed, Custom Pinstriping, Ported and Polished Muffler Bearing, Hi-Performance Bed Mat

    lol

    Edit: Just saw I already replied to this thread back when it was new. Re-lol.
     
  14. Jan 1, 2013 at 2:42 PM
    #14
    Rich91710

    Rich91710 Well-Known Member

    Joined:
    Feb 23, 2012
    Member:
    #73470
    Messages:
    16,477
    Gender:
    Male
    First Name:
    Rich
    Los Angeles
    Vehicle:
    08 Base
    Satoshi with FJ badge, factory cruise, factory intermittent wipers, Redline Tuning hood-lift struts, Hellwig Swaybar, Rosen DVD-Nav
    You got this number where?
     
  15. Jan 1, 2013 at 3:11 PM
    #15
    OffroadToy

    OffroadToy The dog did it...I swear!

    Joined:
    Sep 12, 2009
    Member:
    #22680
    Messages:
    5,049
    Gender:
    Male
    High Desert
    Vehicle:
    07 TRD OFFROAD 4x4 VSC/TRAC/DAC/HAC
    snugtop supersport canopy, black westin bullbar/tube steps, piaa offroad lights, weathertech floor mats, oem bed mat, trd seat covers, avs inchannel vent visors, 2" suspension lift, front diff drop, rear differential breather extension, oil filter drain hose, a/c drain hose extention & reroute, front window tint, cat theft protection plate, tailgate clamp mod, xpel headlight/foglight protecters, oem block heater, bfg 265/75R/16 a/t k/o's, cabin air rodent protection screen, rcbs illuminated 4X4 switch mod
    My 07 came with dtrls (was an option back then) and show no sign of melting... yet.
     
  16. Jan 1, 2013 at 3:16 PM
    #16
    bash42

    bash42 Well-Known Member

    Joined:
    Jun 28, 2011
    Member:
    #59011
    Messages:
    775
    Gender:
    Male
    Eastern PA
    Vehicle:
    '13 Tacoma Access Cab 2.7L 4x4 5spd
    Seriously? Do you really think Toyota is scared of your potential influence on potential buyers? How many people have you influenced to purchase a specific manufacturer in the past? Lol

    It cracks me up whenever people try and act like they can really influence these type of things.

    :crazy:
     
  17. Jan 1, 2013 at 3:42 PM
    #17
    Rich91710

    Rich91710 Well-Known Member

    Joined:
    Feb 23, 2012
    Member:
    #73470
    Messages:
    16,477
    Gender:
    Male
    First Name:
    Rich
    Los Angeles
    Vehicle:
    08 Base
    Satoshi with FJ badge, factory cruise, factory intermittent wipers, Redline Tuning hood-lift struts, Hellwig Swaybar, Rosen DVD-Nav
    Old thread man...

    Ray himself posted the TSB that Toyota issued a couple of months ago.
    The problem HAS been recognized and admitted to by Toyota.

    It won't become a recall unless it is considered to be the cause of an accident or the Feds require it.

    Sorry... no help for those of us out of warranty.
     
  18. Jan 1, 2013 at 3:43 PM
    #18
    bash42

    bash42 Well-Known Member

    Joined:
    Jun 28, 2011
    Member:
    #59011
    Messages:
    775
    Gender:
    Male
    Eastern PA
    Vehicle:
    '13 Tacoma Access Cab 2.7L 4x4 5spd
    Yea I saw that after I posted. :eek::eek:


    Guess my point was the humor in - "I will not recommend anyone to buy a toyota when people ask for my advice"
     
  19. Jan 1, 2013 at 3:55 PM
    #19
    Rich91710

    Rich91710 Well-Known Member

    Joined:
    Feb 23, 2012
    Member:
    #73470
    Messages:
    16,477
    Gender:
    Male
    First Name:
    Rich
    Los Angeles
    Vehicle:
    08 Base
    Satoshi with FJ badge, factory cruise, factory intermittent wipers, Redline Tuning hood-lift struts, Hellwig Swaybar, Rosen DVD-Nav
    LOL!

    Ya... but seriously, one person has much more power than they used to.

    15 years ago, corporations didn't give a rat's ass about "word of mouth" because one radio or TV spot reached far more people.
    The only thing they took seriously were things run by news stations, such as NBC's (ultimately proven fraudulent) "exploding Chevy trucks"... but GM did redesign the trucks and moved the tanks to the inside of the frame on the GMT400 designs.


    But today, automakers pay attention to forums and social media.
    They ARE on this forum. They don't post, but they read and report what is being said. GM has 35 employees who's job is to monitor Facebook, Myspace, Twitter, and other Social Media resources.
     
  20. Jan 1, 2013 at 3:59 PM
    #20
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

    Joined:
    Jun 7, 2009
    Member:
    #18122
    Messages:
    12,235
    Gender:
    Male
    Vehicle:
    '09 FourDubDee TRD OR
    A-TRUCK, Fat Kid in the Bed, Custom Pinstriping, Ported and Polished Muffler Bearing, Hi-Performance Bed Mat
    It's true.

    Interesting how some things get attention and some don't...like even the TSB leaf springs being piss poor and the potato-chip fragile e-locker ring gears.
     
To Top