Toyota Of Dallas Wrecked my Tacoma

yeah i thihnk this thrad is about to go ont eh unsub side of things...the op vanished, no pics ever presented...it could be a big bunch of bs. ill give it a few more days n no op response means kill it

 

Ease up off the turbo a little bit, bud.

 

Fixed it.

Actually, you were on the right track with a lot of that. Some insurance companies report to Carfax, some don't. Some PD's accident reports show up on Carfax, some don't. I could never figure out any ryhme or reason to it, and I don't know of a single dealership that has ever reported to Carfax... probably (just guessing off the top of my head) for a couple of reasons:
1. It would open the door to some kind of breach of confidentiality lawsuit from the customer
2. If it was found out that a dealer did not consistently report everything (even their own cars) it would open the door to a suit

Carfax is kind of a joke- a clean Carfax doesn't mean a clean car, it just means that nothing was reported. It's a helpful tool for sure, but it is not the gospel on any vehicle.

As far as the reason this thread exists, I have seen the truck, it is repaired and it looks good, they even did a little extra work on the other side buffing old scratches out, etc. Nonetheless, if he is unhappy with anything we will of course address it to his complete satisfaction.

Looking forward to tomorrows delivery...

 

Good morning.

Had to catch up on work... I lost a little time yesterday for some reason.

 

Don't let the people refusing new OEM parts see this... b/c clearly they don't agree with you.

 

Not sure what the definition of "interwebz" is. I'm in the business and have been for years. It's my opinion that if someone is on the thread calling it stupid, essentially calling people who post on it stupid, maybe should stop and think about posting to the "stupid" thread themselves. Again, if it's so stupid, leave the thread, nobody is holding your feet to the fire.

It's not about getting upset, it's just plain common sense. Do you continue to eat a food you don't like even though you have a choice? I don't really believe you would.

 

I said I was done but I lied. Valkyrie if you guys fixed his car to his satisfaction, then good on you. I think that many of "us" that sided with the op have had bad experiences with car dealers and incidences such as this just piss us off even more than they probably should.
I commend you on getting on here and trying to explain your side of the story and trying to smooth over some of what has been discussed here. Having said that, if I ever have to use Toyota of Dallas for anything, you will be the only person I would work with, because it seems you are the only one that cares enough to explain your side of the story, and do it with class.

 

Thanks for the kind words.

Look, guys, I know the rep dealers have, heck I've seen enough to agree with the sentiment by-and-large.

However, living on the inside I have seen my share of abusive customers who come in looking for problems (not saying that is what happened here), and as we all know, you often find exactly what you are looking for. I have seen emotions run high, words exchanged in the heat of the moment but usually after things cool down everyone comes together... not always but usually.

It's tough sometimes being one rung below an IRS agent, but the good times, the good customers and the perks of my particular job (going to events, wheeling & wrenching) more than make up for the bad times.

He hasn't picked up yet so we don't know if it's to his satisfaction, but we will try our best to satisfy him... as he has been told all along.

 

Two drivers getting in to an accident on a public road/parking lot ect isn't the same thing. The dealer is getting PAID to take care of your truck on their private property.

Look at it this way, if you drop a diamond ring off at a jeweler to have clean and the diamond falls out and the jeweler decides to replace it with a slightly smaller diamond would you be P’ed?

A college friend of mine worked as a vale at a large hotel in CA. She swiped a wall once and the hotel replaced the car with a brand new one. They didn’t fix or replace the parts, they replaced the entire car. One of my buddy also had his Van damaged at a vale in Vegas and they said fixes where ever you want and send us the bill. He had every damaged part replaced with OEM parts.

 

Chris,

I just recently bought a truck from another dealer and Dallas and I originally wanted to buy from your dealer because you had another used truck I was looking at. The truck I bought was a better deal and they were a PITA to work with and I will never recommend a family member or friend ever purchase from their dealership.

I must say I am impressed by your comments in this thread. I wouldn't hesitate buying parts from your parts store in the future because I have a lot of respect for the way you have personally handled this situation for the dealership.

With that said I saw earlier that you said that some customers are unreasonable and I agree. The problem here is I believe if what the OP says is true that his request for OEM parts was not unreasonable. I think unreasonable would be to demand the dealership buy back his truck and put him in a 2010 for free. THAT is unreasonable. From my point of view if I am someone who takes care in my vehicle and if I go through that trouble to bring in my vehicle for service and the dealership damages it how extreme is it for me to request the vehicle is put back into the same state it was when I brought it in. That is NOT unreasonable.

I have been in several accidents both my fault and not. In the case where the accident was not my fault I have always requested that my pristine vehicle be returned to new state by replacing all parts with OEM parts and it has been ALWAYS done to my liking.

Now I am new to this forum because I am new to Tacomas. I think Toyota has a major problem with their dealerships. I know people that have worked with Toyota dealers all over the country and unfortunately the most common feeling from all these people is that Toyota dealers are horrendous. I have owned 2 Toyotas and 4 Hondas and I must say that Honda dealers are leaps and bounds better than Toyota dealers. Why is this it is because Honda of America plays an active roll in making sure their customers are happy with the dealers because if they aren't it eventually will impact the sales of the cars themselves. Every time I have a Honda serviced I get a form mailed to my house and I review the service. I have even asked the dealer what happens if they get too many negative remarks and it effects what cars they get delivered. The high profit cars are reserved mainly for dealerships that get better rankings.

Shame on you Toyota for thinking that the dealerships are on their own because it directly reflects on you. Now with the recalls Toyota is facing they are losing their reliability reputation and top that with dealer satisfaction problems you have the perfect storm.

End rant.

 

The truck being "repaired" there defeats the purpose of even starting this thread but doesn't change a damn thing as far as the dealership's mishandling of it.

 

X2, I own a retail store and deal with a lot of hobbyist in a relativity wealthy area. Hobbyists are the worst to deal with because they think they know it all so trust me when I say I know all about unreasonable customers. Asking for OEM parts is not unreasonable.

 

Also...why would the insurance company feel the need to report it to Carfax if the tech who wrecked it is paying for the damages out of his own pocket? The insurance company obviously is not involved.

As far as Carfax goes, it's just a "guarantee". Dealers like the Carfax guarantee because it makes the customer feel all warm and toasty inside. Dealers really like it because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.

 

Thanks for the kind words. I would like to reiterate that I was not saying that Brian was being unreasonable, I was merely giving an example of how sometimes people can be. I wasn't present when any words were exchanged so I don't know for a fact how it went down, but I do clearly understand it wasn't to Brian's liking, and that's unfortunate.

As far as Toyota dealerships go, you are right. Sadly, for years Toyota has been tops in product satisfaction but almost rock bottom in dealership satisfaction. Interestingly, Chevrolet currently has the highest dealership (not brand) loyalty, hovering around 70% retention, while Toyota dealers are currently around 30%. Now, some of this has been attributed to the idea that Toyota customers are 'shoppers' by nature, but I believe there is a lot of merit to the theory that years of substandard service (often stemming from the 'we have the best cars, take our deal or go away' arrogant mentality of the 80's & 90's) has tainted the brand. Most studies have shown that Toyota customers love the product but hate the dealership, so there definitely is a lot of ground to make up, and it's quite probably that dealerships may never recover and get the point Chevrolet is at. That is the ugly truth.

I won't bore anyone with the various measurements and initiatives that are in place to correct this problem (it would seem especially ridiculous in this thread about a poor customer experience), but suffice it to say there are numerous programs in place and more on the way in light of Toyota's recent problems.

We may never be able to get it right, but many of us are trying.

 

I am glad that some dealerships are trying. I also noticed that your dealership when shopping for a used truck had actually one of the highest ratings from the BBB that I saw when shopping. The dealership I purchased from did not but the truck was too good of a deal to pass up. When I got there it was misery. I hope other dealers are better but frankly after my first Toyota purchase from a Toyota dealer I will never step foot in a Toyota sales office again. Especially considering the truck I bought was supposed to be a "No hassle" price and I felt like I was put through the ringer. Any Toyota I purchase from this point on will either be from another brand dealer that has a used Toyota on their lot or from a private party.

I am still scared to take my truck in for warranty work I found after purchasing that is covered by my certified warranty. I feel like if something ever were to happen to my truck I would be SOL. The way your dealership handled this issue basically just was icing on the cake for me and they have one of the better BBB ratings. Unfortunately the Austin stores don't seem as good as your dealership so what does that say about them.

Maybe in 20 years Toyota will have corrected this dealership problem but for now I will stay as far away of them as I possibly can until I see others that I know give positive feedback.

 

Appreciated and understood clearly.

Care to give the benefit of the doubt and reserve judgment until we see if they can satisfy the customer?

 

way to work it in there tommy boy!

 

haha Sure Unfortunately living in Austin your dealership won't see me much and I already said I would buy parts from you and have a lot of respect for you and how you dealt with this. When I bought my truck the only reason I came all the way to Dallas is I wanted a 4x4 for a reasonable price and there were none to be had anywhere close to me.

I do think even though they are having problems right now Toyota is a quality product and I bought one because of that fact. Unfortunately when owning a vehicle you need to get them serviced, buy replacement parts, etc... and if Honda made a real pickup I would have bought one of those first just because of the dealership reputation.

My father was a parts manager at a major Ford dealership for 40 years so I have quite a bit of understanding in the auto business. I do hope for Toyota's sake they can improve their dealership reputation significantly because I own a Toyota and could benefit from a better dealer. I was bummed by Toyota's stance on the issue when the OP called them to get help with the dealership. If what he says is true then Toyota also dropped the ball on this. If they want to have the type of dealership quality I am used to with Honda they should have stepped in and mitigated instead of just passing the buck.

 

HA! I didn't pick up on that until you mentioned it! I love that movie.