Toyota Owners Portal - Wondering Why my truck doesn't show a service history?

Good morning, all,

I just bought a 2021 certified used Tacoma late last month.

I signed up on the Toyota Owners portal of Toyota's website today, but first when I went to "service history," no history shows, even though the dealership showed where it had performed some minor service to ready this used off-lease vehicle truck for sale.

I tried clicking on "Service History" several times and it did that.

Then after a few minutes it changed... when I clicked on "Service History" it then took me to a page with a pop up box asking for my VIN, and then when I entered my VIN, it said that VIN was already taken/registered and gave me a link to click on to go to my profile and delete duplicate accounts.

--- Has anyone else had this happen? I would characterize this as a frustrating "do loop" but there is no real "doing" going on...

Thanks for any insight you might have...

 

Some software it just not too friendly. Some improvements are just aren’t. when I got my truck I had the dealer print out the service records.
Then when I went on line they matched. You can even put in not services done elsewhere.

 

Argh. Thanks for the response. I did look at the service records when I bought this low-mileage off-lease truck but am just frustrated that it is supposed to be accessible on this website and it really isn't. Of course the functions to set up a service appointment seem to work! : (

This is super frustrating. The one function I am most interested in long term is being able to access service manual content online from time to time; I hope that works better. But that's not an immediate need...

I guess it's just a bad website then?

 

The moblie app sucks in some regards. Have you tried this on a PC too? I seem to remember I couldn't get recall and service history on a Android app, but could get it on the website through my PC.

 

So I did this/accessed the site using my PC this morning; I didn't want to download the app because I had read somewhere that if I download the app it will pester the hell out of me with dings/notifications about stupid stuff... So this was on a PC.

Maybe the website is just having a short term problem...

 

If the vehicle (during it's lease) wasn't serviced at Toyota, it won't show in the system.

If the servicing dealer doesn't update records correctly, or at all, it won't show in the system.

GIGO is still true today.

I just use Excel and keep my own records. Of everything, even parts numbers that I've used.

I only use a dealer for recalls, so they don't have much on me. They keep sending me notices to call and update my current mileage, as my vehicle may be eligible for an extended warranty. I bet it is.

 

keep your own records. i do this for my vehicles, my animals, my health, etc.
be prepared to provide evidence should there be a dispute (warranty).
that a semi automated trinket matches is a bonus and unusual.
it may appear you are dealing with professionals but in reality you are not. the lowest level, minimum wage people
are the ones filling out the forms at the request of the more experienced people.
and there is always the question as to whether the people pushing the paper (lol dated) are properly trained.
...similar to the least experienced people at a dealership will be changing your oil (re: overtightened casings).

edit: technology is making things better for sure, but there will be lots of bodies lining the road. try not to be one of them.
[end sunday morning rant]

 

I have an account,,, and to me- it seems like this online account is tied to me, more than my truck. Just my account happens to note the truck I listed. I have my own services listed, not sure if it would hold much weight in a warranty claim.

 

That site is very hit and miss. It seems it's down/does not show the service history on occasion. I have four of our vehicles on it, and been using it for yrs now. My dealer keeps it up, so it's a good way to keep track of things. They are prob doing maintenance on the site or something. My suggestion is to check again later.

 

I use the Carfax Car Care app to keep track of service history. Maybe give that a shot?

 

All work that independents did that on my 2nd gen shows up in my service history. The tire shop I used once didn’t, so I just clicked “self-report” , and filled it in myself. Also self reported any maintenance, oil changes, rotations I did myself. When I sold my truck I was able to print everything out showing work that independents as well as various dealers who had worked on my truck for the last 12 years. It was all listed chronologically in my vin history.

With my new 3rd gen, it’s working the same way for me. Occasionally the site gets wonky, a day later it all seems to be working fine again.

 

Agreed as above. I have a binder with sheet protectors of service/warranty paperwork, receipts of oil and filters that I bought to do my own work with obvious dates on them, etc….Nothing beats hard copies of paperwork.