Toyota Pays Me for problem radio

I had radio problems in my "09 Tacoma like many had. Dealer ordered me a new radio and said it would take 5 weeks to come in. After 5 weeks, I called back and they said it would take another 7 weeks.

I called Toyota hdqtrs. and complained that 12 weeks was too long. They called back the next day and apologized for my inconvenience. They asked if there was anything they could do to make me happy, like giving me some accessories for my truck. I asked how much they were talking about and he said "around $800-$900.

The only problem was I would have to pay for them and they would reimburse me. I called the man back several times to verify this was legit. After determining it was, I ordered and had installed stainless step step tubes, hood air deflector, and side window visors. Total $825.00. I also received the replacement radio the next week, instead for 6 weeks later.

2 days ago I received the reimbursement check from Toyota.
I call this great service and committment to their customers

 

crazy.

 

no way, that's awesome!

 

Very impressive!

 

Dang sounds like this recall stuff's got them realizing they need to take better care of us!

 

pics or it didn't happen...lol

 

They are doing some serious ass kissing now.

 

Wow, that's awesome!

 

right, lots of people will probably need new radios after reading about this. Oh wait, my truck is accelerating on its own too........

But glad the OP got hooked up, no tunes sucks.

 

They did the same for me. I had to have my radio replaced twice. The second time I was told I was going to have to wait 12 weeks AGAIN. I called corporate and put in a complaint. The case manager was great and said that the radio would be expedited and that Toyota would like to "help me out." I said how about a bed mat. She asked how much that was and then she offered to reimburse one month's payment. She flabbered my gast. I got one month's payment and then the bed mat sent back to me. I just had to send her copies of the receipts. Of course the payment went to new wheels, so it all worked out in the end. The best part was the case worker was the one who had originally denied me for the leaf spring TSB(which I ended up having done by the dealership that denied me), and now was being oh-so helpful.

 

Come to think of it my radio has ben kind of fuzzy

 

Its nothing penicilin won't clear up.

Oh, i thought you were talking about something else...

 

Wow, thats great to hear man!

 

Just out of curiosity,, what was wrong with your radio? just wondering..

 

dang it only took my radio like 3 days to come in when i had it replaced

 

wow good job man!

 

Hmph....I wouldn't have been able to pry a dime from their cold fingers when I bought a hurricane damaged truck from one of their dealers last year. Different case I know, just sayin'.

Good to hear they took care of you though!