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Toyota Pays Me for problem radio

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Impala1ss, Mar 16, 2010.

  1. Mar 16, 2010 at 9:55 AM
    #1
    Impala1ss

    Impala1ss [OP] Member

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    I had radio problems in my "09 Tacoma like many had. Dealer ordered me a new radio and said it would take 5 weeks to come in. After 5 weeks, I called back and they said it would take another 7 weeks.

    I called Toyota hdqtrs. and complained that 12 weeks was too long. They called back the next day and apologized for my inconvenience. They asked if there was anything they could do to make me happy, like giving me some accessories for my truck. I asked how much they were talking about and he said "around $800-$900.

    The only problem was I would have to pay for them and they would reimburse me. I called the man back several times to verify this was legit. After determining it was, I ordered and had installed stainless step step tubes, hood air deflector, and side window visors. Total $825.00. I also received the replacement radio the next week, instead for 6 weeks later.

    2 days ago I received the reimbursement check from Toyota.
    I call this great service and committment to their customers:thumbsup::thumbsup::thumbsup::thumbsup::thumbsup:
     
  2. Mar 16, 2010 at 9:58 AM
    #2
    NWtacoma

    NWtacoma Well-Known Member

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    265/70/17 bfg AT
    crazy.
     
  3. Mar 16, 2010 at 10:00 AM
    #3
    eordonez

    eordonez Living vicariously through mjp2

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    OEM All Weather Mats, wheel locks, Toyota Silver Tube steps.....
    no way, that's awesome!
     
  4. Mar 16, 2010 at 10:18 AM
    #4
    Crom

    Crom Outside...

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    Millions
    Very impressive!
     
  5. Mar 16, 2010 at 10:23 AM
    #5
    TacoSupreem

    TacoSupreem Dirty Trucker

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    Dang sounds like this recall stuff's got them realizing they need to take better care of us!:)
     
  6. Mar 16, 2010 at 10:24 AM
    #6
    Chachie

    Chachie Well-Known Member

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    Locker mod, Anytime fog mod, always 400w mod.
    pics or it didn't happen...lol
     
  7. Mar 16, 2010 at 10:27 AM
    #7
    NAAC3TACO

    NAAC3TACO Just east of crazy

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    Color matched door handles, Weathertech floor liners, bed mat, Durafit seat covers, tailgate clamp, 2016 TRD Sport 17" wheels with Toyo A30 tires, Toyota exhaust tip, Toyota/Yakima bike rail mount, Toyota wheel locks, Toyota hitch cover.
    They are doing some serious ass kissing now.:D
     
  8. Mar 16, 2010 at 10:27 AM
    #8
    Simon2150

    Simon2150 Well-Known Member

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    Wow, that's awesome!
     
  9. Mar 16, 2010 at 10:33 AM
    #9
    wiscdave

    wiscdave Lets Do It!

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    right, lots of people will probably need new radios after reading about this. Oh wait, my truck is accelerating on its own too........

    But glad the OP got hooked up, no tunes sucks.
     
  10. Mar 16, 2010 at 10:39 AM
    #10
    Luke Jackson

    Luke Jackson Member

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    They did the same for me. I had to have my radio replaced twice. The second time I was told I was going to have to wait 12 weeks AGAIN. I called corporate and put in a complaint. The case manager was great and said that the radio would be expedited and that Toyota would like to "help me out." I said how about a bed mat. She asked how much that was and then she offered to reimburse one month's payment. She flabbered my gast. I got one month's payment and then the bed mat sent back to me. I just had to send her copies of the receipts. Of course the payment went to new wheels, so it all worked out in the end. The best part was the case worker was the one who had originally denied me for the leaf spring TSB(which I ended up having done by the dealership that denied me), and now was being oh-so helpful.
     
  11. Mar 16, 2010 at 10:42 AM
    #11
    dog tired

    dog tired Well-Known Member

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    Come to think of it my radio has ben kind of fuzzy :)
     
  12. Mar 16, 2010 at 10:46 AM
    #12
    normbal

    normbal Well-Known Member

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    socialist occupied Maryland
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    minor mods. Hood moustache, truckchamp SS oval step-bars, Go Rhino Hitch step, popnlock plus tailgate hoseclamp, Weathertech digitalfit floor mats. Wheel and spare tire locks.
    DAMN! If Volvo had done something like this, or just replaced their cheap-ass head unit, I would probably still be driving it now. Had a 2003 Cross-Country with a bum radio. AM BARELY got any reception. I'd take car in for service (regularly, had MANY system failures like power steering fluid leaking out, steering tie-rod end breaking, chronic vapor lock, mysterious howling sound from under engine in rain or snow, creaks, rattles, indicated speed about 30 miles under actual when driving over sixty - fought a ticket over that and won, and more). Every loaner car had a PERFECT stereo. Great AM reception (talk radio addict). I took it in about five times for the radio alone. They replaced the glass-embedded antenna, the antenna booster, the wiring to the head, I met w/ regional managers and tech guys and not ONCE did they recommend replacing the stereo, even when I insisted. Then I started getting the vapor lock/non-starting and flooding problems (really) having the car towed about once a week, then chucked it for a Toyota Sienna which is another complaint entirely.

    You got such a great deal.
     
  13. Mar 16, 2010 at 10:50 AM
    #13
    WNYTACOMA

    WNYTACOMA Well-Known Member

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    Toyota Nerf steps Bugflector 2 Tool box Weathertech floor liners Wet Okole F/R - Bk/Char
    Its nothing penicilin won't clear up.

    Oh, i thought you were talking about something else...
     
  14. Mar 16, 2010 at 10:54 AM
    #14
    Zombie Runner

    Zombie Runner Are these black helicopters for me?

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    LED interior lights, stubby antenna, Pioneer in dash screen, good driver mod.
    Wow, thats great to hear man!
     
  15. Mar 16, 2010 at 10:57 AM
    #15
    go8soccer

    go8soccer Memba

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    Leaf TSB, front Billie 5100's (1.75"), 265x70x17 BFG Rugged Terrain
    Just out of curiosity,, what was wrong with your radio? just wondering.. ;)
     
  16. Mar 16, 2010 at 11:01 AM
    #16
    kilgoja

    kilgoja Well-Known Member

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    :mudding:
    dang it only took my radio like 3 days to come in when i had it replaced
     
  17. Mar 16, 2010 at 11:35 AM
    #17
    Capita

    Capita Well-Known Member

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    wow good job man!
     
  18. Mar 16, 2010 at 12:49 PM
    #18
    SManZ

    SManZ el tráfico más lento se queda derecha

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    Hmph....I wouldn't have been able to pry a dime from their cold fingers when I bought a hurricane damaged truck from one of their dealers last year. Different case I know, just sayin'.

    Good to hear they took care of you though!
     
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