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Toyota Service computers linked?

Discussion in 'General Automotive' started by danteisme, Mar 4, 2014.

  1. danteisme

    danteisme [OP] Well-Known Member

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    for future reference, does anyone know if toyota service computers are linked together? if i make a complaint about something with my truck or have work done at dealership A, if i go to dealership B, will they have access to this information?

    i ask because when the weather breaks, i'm going to take my frame pieces to the dealer to complain about the condition of my frame again. BUT, i dont want to go to the same dealership as i went to previously. They wouldnt give me the time of day the second time i stopped in so i'd like to try elsewhere. i just want it to be documented (this time with a baggie of my frame) that i am not pleased with the condition of my frame after i have tried everything to keep it under control. this way, if something ever should happen with the second gen tacomas, i'm in the system complaining more than once.
     
  2. BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

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    Multi-point tow hooks, new bored 2.7L engine, custom paint. 3 inch adjustable Fabtech front coils, 2.5 inch rear AAL. Front Aussie locker. LED bed lights. Full LED conversion interior and exterior. Relentless Fabrication front and rear bumpers. 4X4innovation sliders. BAMF bed rack. CVT rooftop tent.
    What typically happens is when a repair is made the invoice is uploaded to the corporate database to be referenced by another dealership. This can take anywhere from a couple of hours, to a couple of days.
     
  3. danteisme

    danteisme [OP] Well-Known Member

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    only repairs though not complaints or concerns? the first time i went to the dealer to complain they said they had it marked in their system that they checked out the frame and was structurally fine. the second time they said that they would make a note in the system again, but no work was actually done
     
  4. BamaToy1997

    BamaToy1997 ASE Master Tech Vendor

    Joined:
    Jan 31, 2012
    Member:
    #71846
    Messages:
    9,332
    Gender:
    Male
    First Name:
    Bill
    Navarre, FL
    Vehicle:
    1997 Tacoma 4X4 AKA "Blue Beast"
    Multi-point tow hooks, new bored 2.7L engine, custom paint. 3 inch adjustable Fabtech front coils, 2.5 inch rear AAL. Front Aussie locker. LED bed lights. Full LED conversion interior and exterior. Relentless Fabrication front and rear bumpers. 4X4innovation sliders. BAMF bed rack. CVT rooftop tent.
    If a work order is generated, then it goes into the system, yes.
     
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