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Toytec Customer Service *THUMBS DOWN*

Discussion in 'Vendor Reviews' started by MxRacer190, Jun 26, 2013.

  1. Jun 26, 2013 at 7:09 PM
    #21
    maxamillion2345

    maxamillion2345 Go home if you don't like guns liquor and whores.

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    Tuner.
    Sorry I didn't quote what I intended to.

    Now maybe my response will read different. :)
     
  2. Jun 26, 2013 at 7:16 PM
    #22
    KenLyns

    KenLyns Lord of War

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  3. Jun 26, 2013 at 7:20 PM
    #23
    kmok

    kmok Plastidipped ma Hootus!

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    X2 They used their resources to package up your order then had someone find the package that was waiting for pickup for delivery, open it up, then put the product back in the stockroom. The email and their ordering system is likely not linked.
    X2

    I would disagree with this. I worked retail for a few of years and people are assholes is the conclusion I have come to from working retail. I'm not going out of my way to make them happy when they treat me like shit. Working retail has given me a negative perception of people in general if you haven't noticed lol.

    If a customer is respectful to me I will go out of my way to make them happy but a lot of the customers I had to deal with were very rude and did not deserve "above and beyond" customer service.
     
  4. Jun 26, 2013 at 7:24 PM
    #24
    jtav2002

    jtav2002 Kenny Fuckin Powers

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    Horrendous. Perhaps. But it's there for any potential customer to read before they decide to do business with them. If it was me I would just waive it. I don't really like restocking fees in a situation where it wasn't already shipped and the customer sending it back. But it's their written policy so I don't have an issue with it.
     
  5. Jun 26, 2013 at 7:28 PM
    #25
    maxamillion2345

    maxamillion2345 Go home if you don't like guns liquor and whores.

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    Tuner.
    Here's what Wheeler's states, and I'd be okay with this.

    They also state card is not immediately processed. So presumably if you canceled quickly enough, with Wheeler's, they would not charge you a fee.
     
    Last edited: Jun 26, 2013
  6. Jun 26, 2013 at 7:32 PM
    #26
    KodiakToyTRD

    KodiakToyTRD Well-Known Member

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    If its in their return policy, are they losing a customer for poor service? Or because you didn't do your homework and now you're butthurt...

    Shitty return policy or not...the customer isn't always right. In this case, the policy is in effect, and you want 2 bucks, and you told the manager you were going to throw out your interactions with Toytec all over a forum.

    I would imagine that Dylan will come in here, quote said return policy and move on.

    In the end, it is your choice to purchase products from whoever you please, but it is poor form on your part to throw a fit on a public forum about a 2 buck restock fee that is written in their policy, regardless of how "unfair" it is.

    Post directed to OP, not you Ken.
     
  7. Jun 26, 2013 at 7:34 PM
    #27
    maxamillion2345

    maxamillion2345 Go home if you don't like guns liquor and whores.

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    ALL ORDERS that are paid for and cancelled before the package has been processed for shipment are subject to a cancellation fee of $20.00 or 5% of the purchase price, whichever is greater.

    Just to be factual.
     
    Last edited: Jun 26, 2013
  8. Jun 26, 2013 at 7:45 PM
    #28
    SoCo

    SoCo Hateful Respect

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    There's not enough bandwidth for what's happening.
    I've purchased from both Wheelers and Toytec.

    Wheelers absolutely smokes Toytec in the customer service side. I purchased my leaf springs, coils, etc. from Toytec to support local business. My experience with Toytec both over the phone and in person has been less than ideal ... actually, it sucked every time.


    Inversely, Wheelers staff is eager to take time with you over the phone and help with ANYTHING they can. I'm upgrading my suspension again, and it will be through Wheelers.

    The restocking thing is bullshit. I hope they invest their $2.00 toward training their staff how to deal with and retain customers.
     
  9. Jun 26, 2013 at 7:58 PM
    #29
    rockgecko03

    rockgecko03 Well-Known Member

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    ...and wasn't his order processed for shipment though? Since his order went through during business hours a bit before they closed. Then they got his cancelation email the next day after it had been processed. They spent the time and used their packaging materials to process his order. It's also to recover the vendor fee as it is not always returned from the credit card companies.

    Toytec is a great vendor and has very knowledgeable staff. They also sponsored the big Moab event two years in a row and provide all TW members a discount. I've purchased parts through them before and will most certainly do it again. They will work with you if you have a problem with any of the products they sell.

    I have to side with Toytec here. It's in their return policy and it's quite clear regarding the restocking fee. Don't like it? Well you should of thought about that before you ordered! I'm also quite surprised OP ordered the parts for a diff drop before he took the time to decide whether he thought it was a good idea or not. The diff drop pros/cons have been discussed extensively on TW.
     
  10. Jun 26, 2013 at 8:08 PM
    #30
    KenLyns

    KenLyns Lord of War

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    For large orders where 3% may be signficant, you can probably get around the fee by negotiating a store credit rather than a straight refund. For a small order like this one, it isn't worth the trouble.
     
  11. Jun 26, 2013 at 8:09 PM
    #31
    kmok

    kmok Plastidipped ma Hootus!

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    I will also add that I have ordered through Toytec multiple times including my lift kit and have had no issues. I think I received great customer service each time. The 5100s for my lift were on backorder so they called me and notified me. They said they could ship the parts of the order that were currently in stock at no extra charge.
     
  12. Jun 26, 2013 at 8:18 PM
    #32
    MxRacer190

    MxRacer190 [OP] Well-Known Member

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    In the end, "policy" isn't what makes a business. Customers make a business. As a business, you have to be flexible, especially dealing with the public. Its just a very poor decision to lose a customer over $2. Hopefully, for toytecs sake, Dylan was just having a bad day, and this doesn't happen all of the time.
     
  13. Jun 26, 2013 at 8:34 PM
    #33
    maxamillion2345

    maxamillion2345 Go home if you don't like guns liquor and whores.

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    Should have quoted a little more I guess, sorry.
     
  14. Jun 26, 2013 at 9:53 PM
    #34
    andrew8404

    andrew8404 Well-Known Member

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    Can't believe people are jumping on the Op over this . Either way it's bad business practice and for two dollars it's better to refund the customer then not. More then likely he would order from them in the future and they would recoup the cost. Now they lost one customer and another one me. The manager should not respond they way he did. I will not be ordering from them anymore either.
     
  15. Jun 26, 2013 at 10:01 PM
    #35
    OZ-T

    OZ-T Thats what it is to be a slave ...

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    Hahaha , I was thinking the same thing

    I think I found some change in my chesterfield you can have OP
     
  16. Jun 26, 2013 at 10:06 PM
    #36
    KenLyns

    KenLyns Lord of War

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    ^So you'll send him $2.05 or whatever the exchange rate is nowadays? :p
     
  17. Jun 26, 2013 at 10:11 PM
    #37
    OZ-T

    OZ-T Thats what it is to be a slave ...

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    Sure man Toonie and a nickel
     
  18. Jun 26, 2013 at 10:12 PM
    #38
    OZ-T

    OZ-T Thats what it is to be a slave ...

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    Trade it at the bank for $2 USD
     
  19. Jun 27, 2013 at 12:32 AM
    #39
    Monster Coma

    Monster Coma Well-Known Member

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    I think its weird that DK2006yota commented a lot and got quoted but then went back and deleted hos posts. If they are quoted they can still be seen lol
     
  20. Jun 27, 2013 at 12:42 AM
    #40
    jbmccul

    jbmccul Well-Known Member

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    I keep seeing more and more threads about Toytec's subpar customer service. While I did order my lift from them these threads give me serious doubt about ordering from them in the future
     
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