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Toytec Customer Service *THUMBS DOWN*

Discussion in 'Vendor Reviews' started by MxRacer190, Jun 26, 2013.

  1. Jun 26, 2013 at 10:06 PM
    #41
    KenLyns

    KenLyns Lord of War

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    ^So you'll send him $2.05 or whatever the exchange rate is nowadays? :p
     
  2. Jun 26, 2013 at 10:11 PM
    #42
    OZ-T

    OZ-T All of those moments....will be lost.....in time

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    Sure man Toonie and a nickel
     
  3. Jun 26, 2013 at 10:12 PM
    #43
    OZ-T

    OZ-T All of those moments....will be lost.....in time

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    Trade it at the bank for $2 USD
     
  4. Jun 27, 2013 at 12:32 AM
    #44
    Monster Coma

    Monster Coma Well-Known Member

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    I think its weird that DK2006yota commented a lot and got quoted but then went back and deleted hos posts. If they are quoted they can still be seen lol
     
  5. Jun 27, 2013 at 12:42 AM
    #45
    jbmccul

    jbmccul Well-Known Member

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    I keep seeing more and more threads about Toytec's subpar customer service. While I did order my lift from them these threads give me serious doubt about ordering from them in the future
     
  6. Jun 27, 2013 at 12:54 AM
    #46
    Mxpatriot

    Mxpatriot Busted Knuckles Fabrication

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    Money pit.
    You agreed to the terms of purchase when you placed the order. Cancelling the order requires man-time, albeit a small amount. Time is money.

    It's $2.00. "First world problems".
     
    Last edited: Jun 27, 2013
  7. Jun 27, 2013 at 5:48 AM
    #47
    nut

    nut she'll ride

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  8. Jun 27, 2013 at 5:57 AM
    #48
    ABA180

    ABA180 It burns when I pee....

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    Nitpicky for $2 I guess you could argue, but it is there in writing.

    In general I do agree that customer service is not what it used to be, especially after GM screwed me over last year for $2000 on a "free" warranty job. Basically 2 dealers lied to me and GM agreed with me but they swore to what the dealer said.
     
  9. Jun 27, 2013 at 6:25 AM
    #49
    dexterdog

    dexterdog My pee parts itch

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    Everyone has a different definition of good customer service and bad customer service. To please everyone is impossible, but to please no one is easy. I think Morgan Freeman said that.
     
  10. Jun 27, 2013 at 8:40 AM
    #50
    sn0wrunner

    sn0wrunner Member

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    Isn't this what a build thread is for?
    You say you work in customer service? I doubt it. From my experience the customer is often times completely WRONG. lol

    They should call it a moron fee instead of a re-stock fee. You didn't do your homework before you ordered therefore you are charged the moron fee. I don't understand how people can place an order for something before doing any research??
     
  11. Jun 27, 2013 at 9:02 AM
    #51
    MxRacer190

    MxRacer190 [OP] Well-Known Member

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    I used to work at home depot for 4 years, and I run a few cabin rentals in the mountains. I'm pretty sure I know a good bit about customer service. No, the customer is not always right, but that's not the meaning behind " the customer is always right" motto. It means that if an issue rises, it doesn't matter who is right or a wrong, your customer is the one keeping your company alive and it is of the most importance to make them happy. You obviously don't have a business, and never will with that attitude.
     
  12. Jun 27, 2013 at 9:19 AM
    #52
    sn0wrunner

    sn0wrunner Member

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    Isn't this what a build thread is for?
    hahaha! You're funny. I know your point man. And I know that the motto isn't suppose to be literal. I'm just trying to add some humor here. Next time try to do your research before ordering from any company. :wink:

    On a side note, does anyone in this thread happen to know what size tire I can run with my lift? :D

    P.S. Your signature is driving me nuts.
     
  13. Jun 27, 2013 at 9:24 AM
    #53
    Boone

    Boone Vaginas are rad.

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    I'd stick with this if I were you.[​IMG]
     
  14. Jun 27, 2013 at 9:27 AM
    #54
    Large

    Large Red

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    I understand the frustration, when I gave TRS a bad review all their fanboys jumped on my back and got so much rep crap it was funny.
     
  15. Jun 27, 2013 at 9:29 AM
    #55
    drunktaco

    drunktaco Well-Known Member

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    What's the offset? He still might rub...
     
  16. Jun 27, 2013 at 9:32 AM
    #56
    Boone

    Boone Vaginas are rad.

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    0" BS, -34.36 mm offset, I think the heavy duty version is a little different. I'd like to know if he did a CMC on his 4Runners, I'll bet he did.
     
  17. Jun 27, 2013 at 11:07 AM
    #57
    magikbean562

    magikbean562 once flirted with danger, danger got clingy

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    so youve gotten buyers remorse after multiple purchases? or did research later or found a cheaper part somewhere? sounds like your lack of preparation is to blame.
     
  18. Jun 27, 2013 at 12:01 PM
    #58
    ABA180

    ABA180 It burns when I pee....

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    I had my own version of that. The customer is not always right. The customer, whenever possible, should be made to feel that they are right. There are those times when the customer is wrong as well. There are also times when some kind of middle ground exists.

    20 plus years of CS in various fields is my claim to fame. I've been on both sides of the coin a lot.
     
  19. Jun 27, 2013 at 12:04 PM
    #59
    sk8rjess

    sk8rjess bonafide

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    glad you finally posted this dude
     
  20. Jun 27, 2013 at 6:46 PM
    #60
    totmacher

    totmacher Well-Known Member

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    Toytec was great when I dealt with them earlier in the year. I even had a part that wouldn't fit right and they sent a replacement super quick with no hassle.
     
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