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Bought Frontrunner rack from Total Automotive Performance now they want more $$

Discussion in '3rd Gen. Tacomas (2016-2023)' started by Reklov, Mar 22, 2017.

  1. Mar 22, 2017 at 6:20 PM
    #1
    Reklov

    Reklov [OP] Well-Known Member

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    Paid for a frontrunner rack(KRTT002T) from Total Automotive Performance for $676 which is 899 elsewhere and they said it was an error. Now they said they want to make it right and sell me one for 816. Has anyone else dealt with an online retailer changing the price on your for stuff?

    I feel like it's not really being taken care of. They said that is at cost. Now it's listed for 876


    **Update 3/25**
    Total Automotive Performance of Las Vegas, NV
    www.totalautomotiveperfomance.com

    Their loss of 140 dollars is more important than making me a returning customer.

    I emailed and called without an answer. I just got an email from PayPal today saying they have refunded the price with no heads up.
     
    Last edited: Mar 25, 2017
  2. Mar 22, 2017 at 6:25 PM
    #2
    Cazzwell

    Cazzwell The Circuit Rider Signman

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    Stock.
    If they charged you and you have a receipt that lists the 676 than that is considered a binding contract and end of sale. They can't charge you more than that. The only thing they can do is refund you your money, in which case your SOL.
     
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  3. Mar 22, 2017 at 6:47 PM
    #3
    Istan

    Istan Leave it stock they said

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    Unless the terms and conditions you agree to when buying something online specifically exclude errors.
     
  4. Mar 22, 2017 at 6:49 PM
    #4
    c4lvinnn

    c4lvinnn Well-Known Member

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    The reseller can also refund your money and choose not to sell you that product and cancel the order on their end.
     
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  5. Mar 22, 2017 at 7:02 PM
    #5
    Reklov

    Reklov [OP] Well-Known Member

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    That was my guess too. I figure I will just cancel it and give the extra cash to a reputable company.
     
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  6. Mar 22, 2017 at 7:03 PM
    #6
    Istan

    Istan Leave it stock they said

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    I wouldn't say they aren't reputable. Mistakes happen. Is the 816 a good price?
     
  7. Mar 22, 2017 at 7:05 PM
    #7
    Herniator

    Herniator Well-Known Member

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    Don't cancel it. They want you to voluntarily pay the extra amount. Try and get for $676, worse thing that happen is they cancel the order. If you cancel you are guaranteed to pay more.
     
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  8. Mar 22, 2017 at 7:16 PM
    #8
    KenLyns

    KenLyns 8.75" Third Member

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  9. Mar 22, 2017 at 7:17 PM
    #9
    Reklov

    Reklov [OP] Well-Known Member

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    Yeah, I was looking at that too. I think they even had more % off due to popularity.
     
  10. Mar 22, 2017 at 7:23 PM
    #10
    AddicTioN

    AddicTioN Forklift technician

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    Honestly im not sure what company you delt with but if they are a front runner vendor then im sure they are established. And if the price is fixed on their website now im sure it was truly a mistake. Not sure if their cost is really that high and their margin is that low on the racks but if it is and they are willing to give you the deal at cost then id take it. I definitely wouldnt try to get it for under their cost and screw them over..thats just being an ass and always remember karama comes back around.
     
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  11. Mar 22, 2017 at 7:29 PM
    #11
    Reklov

    Reklov [OP] Well-Known Member

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    Or it's taking care of a customer that would come back and buy more from them. It's not being an ass. After doing my research today it looks like they do this stuff all the time.
     
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  12. Mar 22, 2017 at 7:32 PM
    #12
    Herniator

    Herniator Well-Known Member

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    Looks like they are trying the old bait and switch tactics
     
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  13. Mar 22, 2017 at 7:33 PM
    #13
    c4lvinnn

    c4lvinnn Well-Known Member

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    Do what stuff?

    Also if 816 is cost to them, they're not going to lose $140 of profit on the off-chance you even think about buying another thing from them. 3 choices: you cancel the order, they cancel the order, or you agree to pay the difference to the new at cost price. Don't be THAT customer. Mistakes happen. That doesnt mean a company is willing to lose 30% profit for you.
     
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  14. Mar 22, 2017 at 7:35 PM
    #14
    AddicTioN

    AddicTioN Forklift technician

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    My opinion was based on a company that is "honest". If this is not the case and your research proves that then i would take the refund and go with a reliable honest company. But just me personally if i were to purchase a item for well under what everyone else was selling it for and the company contacted me about it saying it was a mistake and its well under their cost I definitely wouldnt expect them to take a major loss on the product. I would either pay the correct price or just take my money else where depending on the "vibe" i got from whom ever i spoke with at the company.
     
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  15. Mar 22, 2017 at 7:39 PM
    #15
    ABA180

    ABA180 It burns when I pee....

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    This.

    You have to honor your advertisement. OP has a receipt. Done deal.

    If it's me and they don't honor it, I use my big mouth and social media to cost them every dime I can.
     
  16. Mar 22, 2017 at 7:43 PM
    #16
    c4lvinnn

    c4lvinnn Well-Known Member

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    If you ran that business, would you lose $140 for the product or just void the order? You do realize businesses can choose who to do business with just as much as you as a consumer can choose who to buy from.
     
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  17. Mar 22, 2017 at 7:46 PM
    #17
    AddicTioN

    AddicTioN Forklift technician

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    So you list a truck on Craig's list meaning to put 10000 insted you forget a zero and put 1000 someone takes a screen shot and comes to your door step to buy it. You would honor that? I dont think you would...same scenario different scale. To a company one person at a $200 dollar loss may not be a big loss but say 20 orders have been placed..your talking a major hit. Again i dont know this company and from what the OP said they do this on purpose and if thats the case they deserve to be out of buisness. This is why i stick with reputable vendors that get recommended on tw. I know for a fact they offer the best price possible to us and still able to make a profit so they can feed their familys and offer top notch customer service.
     
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  18. Mar 22, 2017 at 7:53 PM
    #18
    Reklov

    Reklov [OP] Well-Known Member

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    Craigslist is different. I didn't take that 1000 from the person. They already have my money for the product.
     
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  19. Mar 22, 2017 at 7:55 PM
    #19
    Reklov

    Reklov [OP] Well-Known Member

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    I figured I'd ask a few people about it. At least this is a change from the 3rd gen bashing :)
     
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  20. Mar 22, 2017 at 7:56 PM
    #20
    c4lvinnn

    c4lvinnn Well-Known Member

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    Yes but you dont have the product yet. Falls in the handling part of shipping and handling. They already told you the options. Buy it for 816. If you dont agree, they will void the order and refund your money. Thats it. Nothing else you or they can do.
     
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