TRS - What's the deal? - Electrical Fire

TRS has a pretty high recommendation among the community, and I would still recommend TRS to any of my friends, however I wanted to put this out there. I have PMed Andrew at TRS and he has chosen to ignore my PM so that sort of frustrates me.

The power supplies that TRS uses with their CCFL halo kits is a big weak point. I've had two fail on me and the most recent one caused a small electrical fire. If I hadn't pulled over when I did, well, I won't speculate, I'll just say I'm glad I pulled over when I did.

To TRS: I'm looking for you guys to take some accountability here and do right by your customer.

 

Call them. PM's usually took Andrew at least a few days to respond to (he even put in his signature to either e-mail him or call because he doesn't check his PM's).

 

His last activity was on the 27th. I sent my PM on the 22nd. He's had plenty of time to respond. I can call, but it's not like he didn't know he got a PM.

 

TRS is all over the internet, not just in these forums. ad Pugga said, call them. their customer service is incredible, i've been shopping with them almost since they opened.
as for your electrical fire issue.. that point you showed a pic of isn't a design flaw in their end from what i can tell. those connectors got water in them - looks like they weren't properly sealed.

 

I don't disagree with you but I had an issue with my kit and tried the same route, PMs. He never responded but I called and had new parts shipped out immediately.

 

I did not heat shrink or put any electrical tape around the connection. However, I haven't gone through any water in a long time, and even when I did it hasn't been to the headlights. If that's the reason why they failed then I'm happy to take responsibility, but this is the second power supply that has failed on me. When this one failed it scared me a little bit when I saw smoke coming from my engine bay.

 

Sweet will do. Thank you!

 

Yeah man thats what it looks like. I did a retro for a customer and he wanted to installed his angel eyes himself and thy did the same exact thing after a few months. Water from rain and puddles just sit in it. After a while corrosion takes place and then it all fail. Glad nothing else happened though, sure would have scared the piss out of me lol

 

Andrew has stated a number of times that they do not check PMs due to the high volume.

Send them an email from their site, or call them and they will handle the situation.

I PM'd Andrew with photos of my retrofit and they were not responded to.
I emailed the same thing and they responded within 6 hours.