Truck broke down today...

Did they call back? If they didn't, or didn't agree on replacement, I would not talk to them again. Get the attorney and tell them them to work through the lawyer only.

 

You're too patient. No way I would deal with corporate at this point and no friggin way I would take that truck back. Get a lawyer stat.

 

Any word from Toyota?

 

Hey guys, thanks for the support! I have not received a call back yet. I called a second time yesterday and the representitive who picked up the phone attempted to connect me to the Case Manager but she was busy on another call. She told me she would leave a note that I made a second attempt at reaching her and to give her one full business day to respond. So, that business day came and went today and I don't have a call back. Will call a third time tomorrow afternoon.

In response to getting a lawyer stat, I did contact a local lemon law specialty office (attorneys) and they recommended that I "exhaust all avenues of attempting to contact the manufacture before pursing an attorney" and further mentioned how it would better serve me in arbitration if I had made reasonable attempt at getting in contact with someone regarding the replacement of my truck.

So, as it stands, going to call back the Case Manager tomorrow and the Gasket Kit hasn't moved from being on backorder (dealership isn't even really talking to me anymore. Whether that means the Case Manager reached out to them or not...I don't know but, there's also no real movement on the repair regardless).
The rental car company called me and said I have to re-instate my rental contract with them because it's coming up on 30 days. Ugh. So I have to make another trip down there to sign more paperwork on Friday. Maybe they can put me in something more comparable. I've been missing out on my daily life demands of taking the horses where they need to go due to not having a towable vehicle (not that I would truly want to do that with a rental truck anyhow...)

 

This ^^ is the reason to do the communication in writing concurrently (certified mail). Not only do you have a record of the communication unavailable with a phone call, but you have established a timeline that can't be avoided.

 

Yep agree ^^^. Also I would send it certified mail overnight as well. They are buying time and consulting with their legal team on ways to avoid complying with the Lemon Law.

Didn't you say you took the truck in for the 5K service and on the way out of the dealership, the low oil light came on and you had engine noise? As stated countless times in this thread. They accidentally drained the oil (yes no oil change on 5K) and re-filled it when you called them on the low oil issue.

 

Do everything in writing to save you problems & a train wreck later ..

 

I would tend to agree that either recording your calls with the time stamps on your calls or sending certified mail would get things done faster. If you record your calls make sure the other party is notified. In California both parties must know that they're being recorded. Either one of these methods should get the wheels turning on the lemon law process. Sorry you're dealing with all of this bs. I'd be going ape shit on corporate at this point.

 

Document everything. Make sure your journal has a precise sequential log of all mailings, phone calls and conversations. You are going to need that information in arbitration and court.

 

+10000
This is what I said from the beginning. Then again I have personally defended hundreds of lemon case over the years. What do I know...

We (corporate) have "lost" many a customers calls and communication "notes" when done over the phone.

At arbitration:

Customer "I called them 4 times."

Me: "Our system shows no proof of call."

 

Well said!


In CA, you cannot record a call without having the other party's consent. Well you can do it, but it isn't worth anything. Real life really isn't TMZ and Donald Sterling.

The minute you tell Toyota on the phone, "I am recording the call," you will hear the other end of a dial tone.

-READ AND FOLLOW ALL CA STATE LEMON LAW PROCEDURE FROM STATE SITE
-EVERYTHING IN WRITING ONLY
-CERTIFIED MAIL ONLY
-TRY NMVB AS WELL
-TOYOTA WON'T DO STANDARD ARBRITATION IN STATE OF CA, YOU NEED CDSP PROGRAM
-FIND LEMON LAWYER WHO HAS TIME TO TAKE THE CASE, IF ATTORNEY REQUIRED
-NEW TRUCK + $$$ FOR AGGRAVATION

Simple.

Your main decision here will be the amount of time. Manufacturers aren't waiting to give out new trucks. We are trained to drag our feet. If you don't have an attorney, per current time frame, I wouldn't give you a new truck for 40-60 days at the very least. That is the time frame CA allows me to write a response to you (after I receive a complaint in writing from you).

If you get an attorney, we don't want to go to court, and waste our time. I am giving you a new truck in 30-35 days or less.

 

Applying for arbitration.
Find your make of vehicle in the list below, and then contact the related state-certified arbitration program. They will walk you through the process:

Better Business Bureau Auto Line (BBB Auto Line) - (800) 955-5100

• Aston Martin
• Bentley
• BMW (Includes Mini Cooper)
• Ferrari
• Ford (Includes Lincoln, Mercury, & RV Chassis)
• General Motors (Includes Buick, Cadillac, Chevrolet, GMC, H2, Pontiac, Saab, and Saturn)
• Hyundai
• Jaguar/Land Rover
• Kia
• Lamborghini
• Lotus Cars
• Maserati
• Mazda
• Nissan/Infiniti
• Volkswagen/Audi

California Dispute Settlement Program (CDSP)

• Tesla - (866) 629-3204
• Toyota (Scion) - (888) 300-6237
• Fiat Chrysler Automobile (Alfa Romero, Chrysler, Dodge, Fiat, Jeep, Ram) - (866) 629-3204

 

My patience would be wearing thin about now...

Lawyer up...

 

Lindsay, Did you get a case# when you talked to corporate on the 23rd? Did you record the persons name you spoke to? If so then call again and inquire. If the person is not available ask to speak to the immediate supervisor or manager. I know it took 3 days for Dodge corporate to call me then another week for all the paperwork to be settled but... I did not have to go to arbitration. Dont know how Toyota is but if it's anything like Kim stated then it may be a long haul. Nevertheless, call and speak to a manager. keep the records of people, dates and times you spoke to corporate.

 

I have been writing everything down as I have been doing it. Regardless of what was said or promised verbally, if it's not fulfilled, corporate understands that I have other resources (attorneys) at my disposal.

 

As I have stated countless times on this thread, no oil was drained. The SW said specifically that the oil was not touched and there was no documentation. Why they would drain the oil when they have no obligation or need to, doesn't make sense as to them doing it when it's not even required out of a 5k service.

 

Exactly as I have done. :] When I called the first time, I took down the name of the representative I was speaking with and I did receive a case number.

 

I understand all these opinions but I have to take the actions of those locally who can prove their certifications to me in person. So, lotucupcar, what do you know? You're someone on the net and replying to a forum. No offense but, I need to make sure I am speaking with certified individuals. Which I have.
Again, my attorneys office said that, IF this goes to arbitration, it looks better that I have exhausted all avenues PRIOR to hiring a lawyer. They did not mention whether that needs to be fulfilled in writing or via phone call. I need answers now, not in 3-5 business days via writing. I can document and show proof via my cell phone calls, that I have made several attempts at calling Corporate and have received no calls back.

Now. I got a call from the Service Writer today saying that my truck should be completed tomorrow or Saturday at the latest. All the parts came in.
I'm bound by the rental car company to drop off the rental within X amount of hours after the completion of my repair. I believe it's a 3-5 hour timeframe. I have to take the truck back but that doesn't mean I have to stop this process.

I called Corporate a total of 3 times thus far in an effort to speak with the Case Manager. All documented. All captured on my phone call log with times and durations. The representative on the line wrote down my attempts as well. Apparently there were notes in my file stating that the Case Manager is going to contact me tomorrow (Friday). But, sounds like my truck will be done then. Regardless, I don't plan on giving up but before people start barking that I shouldn't pick the truck up, I have to. I cannot keep the rental past the given time frame once my truck is deemed ready.

 

OP(perfectsoldier23), I think you are doing a great job, keep at it. You will be fine. At this point, I would want a new truck, just like you are doing. Pick up the old, but pursue your rights for new under the lemon law.