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Truxedo warrantied my cover after 7 yrs!

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Spitfire, Jul 25, 2012.

  1. Jul 25, 2012 at 1:05 PM
    #1
    Spitfire

    Spitfire [OP] Well-Known Member

    Joined:
    Feb 4, 2011
    Member:
    #50544
    Messages:
    154
    Gender:
    Male
    AZ West Valley
    Vehicle:
    05 TRD Taco
    OME Lift, Stubbs Sliders, Truxedo cover, Pioneer Avic deck, speakers/amp etc., Black badges.
    I just wanted to inform everyone of the amazing support I received from Truxedo on my aging low pro QT cover. I bought mine back in summer 2005 when the truck was brand new. It has been great and I have recommended it to a lot of people over the years. Well, after 7 years it finally started having some issues. The stitching started to fall apart around the rear latch bar and the velcro gave up the ghost.

    I contacted Truxedo to ask if I could buy just the cover, since the rest of the system was in serviceable condition. She asked me some questions about when/where I purchased it and if I registered the warranty (I hadn't!). Then she emailed to tell me that they were sending a new one under warranty and asked for my address.

    This whole process took place over 4 emails and about 24 hours!

    WOW! Support like this is almost unheard of these days. Truxedo is clearly a standup company!
     
  2. Jul 25, 2012 at 1:28 PM
    #2
    Enzo

    Enzo Well-Known Member

    Joined:
    Sep 6, 2010
    Member:
    #42815
    Messages:
    1,381
    Gender:
    Male
    First Name:
    Opie
    Bedford, Va
    Vehicle:
    2012 FJ Cruiser
    2012 FJ Cruiser Maggiolina Medium Grand Tour w/winter hood National Luna dual battery split charging system ABR Sidewinder Aux battery tray ARB 50qt Fridge w/Transit Bag Bajarack flat rack w/ladder Crawlarado flat black hood blackout TRD exhaust Trasharoo Outback FJ roof console
    Good stuff right there. It's good to see a company stand behind their products.
     
  3. Jul 26, 2012 at 10:36 AM
    #3
    Crystalqng23

    Crystalqng23 Member

    Joined:
    Jul 25, 2012
    Member:
    #83420
    Messages:
    16
    Gender:
    Female
    First Name:
    Crystal
    Norwalk
    Vehicle:
    2012 Toyota Tacoma
    2" Leveling Kit
    Truxedo is awesome! I love your covers and service!!! Great to hear!
     
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