1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

TSBs confidential information?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by petezny, Jan 19, 2012.

  1. Jan 19, 2012 at 5:52 AM
    #1
    petezny

    petezny [OP] Active Member

    Joined:
    Oct 31, 2011
    Member:
    #66178
    Messages:
    27
    Gender:
    Male
    First Name:
    Pete
    Long Island
    Vehicle:
    11 Standard Cab 4cyl 4WD
    Just sitting in the dealer waiting room while the fan noise TSB gets done on my truck. The service writer was ANNOYED that I had a copy of the TSB. He asked me where I got a confidential internal document.

    Meanwhile if I want service or parts information, including TSBs or complete service and parts manuals, on my two Hyundais I just go to the Hyundai service web site and log in.

    Toyota should take a cue from Hyundai before they get overtaken the way Samsung overtook Sony. My two Toyotas are not more reliable or trouble free than my two Hyundais, as a matter of fact the Taco has noticeably less quality than my Hyundais. We traded in my daughters used Sonata at 120,000 miles with nothing but tires, brakes and oil changes. Get a clue Toyota access to service information is a right if I'm paying you money for a complex machine.
     
  2. Jan 19, 2012 at 5:56 AM
    #2
    Pugga

    Pugga Pasti-Dip Free 1983 - 2015... It was a good run

    Joined:
    Jun 18, 2010
    Member:
    #39131
    Messages:
    30,822
    Gender:
    Male
    First Name:
    Mike
    Massachusetts
    Vehicle:
    '13 Ford F-150 SCREW
    F-150 Mod
    It's not confidential, and if it was meant to be it's too late because it's all over the internet. The service guy is probably getting his panties in a knot because you actually know what's supposed to be done to your truck. Toyota Customer Service actually sent me a copy of the TSB when I had my suspension replaced.
     
  3. Jan 19, 2012 at 5:58 AM
    #3
    theredofshaw

    theredofshaw Well-Known Member

    Joined:
    Aug 10, 2010
    Member:
    #41484
    Messages:
    4,284
    Gender:
    Male
    First Name:
    John
    Reno, NV
    Vehicle:
    2016 Honda Civic (guess that means I can be a MOD now)
    (totaled) 2011 Tacoma DC
    not confidential when most dealers hand you a copy....thats what the dealer did when i tried getting my leaf pack changed.
     
  4. Jan 19, 2012 at 6:02 AM
    #4
    maineah

    maineah Well-Known Member

    Joined:
    Mar 24, 2011
    Member:
    #53641
    Messages:
    4,143
    Gender:
    Male
    First Name:
    Tim
    Maine
    Vehicle:
    4X4 SR5 V6 6spd
    For the greatest impact it's best to wave it under their noise after they deny there is such a TSB! I think the guy was pissed because you were an informed customer.
     
  5. Jan 19, 2012 at 7:19 AM
    #5
    petezny

    petezny [OP] Active Member

    Joined:
    Oct 31, 2011
    Member:
    #66178
    Messages:
    27
    Gender:
    Male
    First Name:
    Pete
    Long Island
    Vehicle:
    11 Standard Cab 4cyl 4WD
    Well I stand partially corrected. Service manuals, TSB's etc are available to the general public at Toyotas Technical Information Service website. Unfortunately it costs $15 for two days or $400 a year for a basic subscription. Hyundai's is free. So pay $20,000+ for a vehicle and one manufacturer gives you service info for free another charges.
     
  6. Jan 19, 2012 at 7:22 AM
    #6
    x2468

    x2468 Well-Known Member

    Joined:
    Jul 19, 2009
    Member:
    #19879
    Messages:
    1,646
    Gender:
    Male
    Tallahassee
    Vehicle:
    '02 TRD 4wd V6 Xcab Sr5
    the guy is probably just a dick in general
     
To Top