1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

URD customer service

Discussion in 'Underdog Racing Development' started by supertaco8, Sep 10, 2010.

  1. Sep 11, 2010 at 1:58 PM
    #21
    ntinhri

    ntinhri Active Member

    Joined:
    Aug 6, 2008
    Member:
    #8381
    Messages:
    44
    Gender:
    Male
    http://www.animatedgif.net/naughty/new/comehere.gif
    hhhhhhhhmmmmmm should get better now....
     
  2. Sep 14, 2010 at 4:36 PM
    #22
    Gadget@URD

    Gadget@URD Well-Known Member Vendor

    Joined:
    Sep 12, 2008
    Member:
    #9183
    Messages:
    638
    Southern Maryland USA
    Vehicle:
    URD Supercharged XRunner
    It has been a few days and I still have not heard from you.

    Please contact me right away so I can get your issue sorted out.

    Thanks!

    Gadget
     
  3. Sep 14, 2010 at 4:56 PM
    #23
    EL TACOROJO

    EL TACOROJO SNAPPIN NECKS AND CASHIN CHECKS.

    Joined:
    Jun 9, 2009
    Member:
    #18220
    Messages:
    9,942
    Gender:
    Male
    First Name:
    BURRY
    south mills NORCAR
    Vehicle:
    03 dblcab prerunner sr5 v6
    smoked taillights,smoked front turnsignals,smoked 3rd brake light,black badges,black roof rack,removed mud flaps,debadged, camburg 2.5 coilovers,camburg uca's, cobra 25 cb, 4ft firestick ant, dust light/bed lights , 4 hellas on the front
    same here . just aint cool to bash some one in a thread:)
     
  4. Sep 15, 2010 at 5:43 PM
    #24
    supertaco8

    supertaco8 [OP] Member

    Joined:
    Sep 10, 2010
    Member:
    #43040
    Messages:
    8
    Gender:
    Male
    First Name:
    Scott
    Wisconsin
    Vehicle:
    08 Tacoma Supercharged
    TRD Supercharger, DTLT Headers, TRD Catback exhaust
    Gadget, I was able to contact the manufacturer directly and I got an update on my order. They say the y-pipe is in production now. They also said it was in production when I first place my order 4 weeks ago. I guess it must be difficult to weld up.......
    As long as I know that my order did not get lost and disappear, I'll be patient for my order to arrive. Thanks for checking up on this Gadget.
     
  5. Nov 28, 2010 at 3:07 PM
    #25
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

    Joined:
    Dec 17, 2008
    Member:
    #11677
    Messages:
    7,966
    Gender:
    Male
    First Name:
    Joe
    NJ
    Vehicle:
    05 Tacoma TRD Sport
    stock, for now
    guy I work with has the same stuff goin on right now..Been over 5 weeks, and he can't get his headers shipped..No one will answer the phone, and when they do he gets fed a line of BS.
     
  6. Nov 28, 2010 at 3:23 PM
    #26
    Brunes

    Brunes abides. Staff Member

    Joined:
    May 31, 2008
    Member:
    #7011
    Messages:
    17,727
    Gender:
    Male
    First Name:
    Rotorhead
    Big Easy, USA
    Vehicle:
    08 Red/Graphite and Satin Black
    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit Upcoming: ATO Gas Tank Skid and Sliders w/ kickout. ATO Shackle Flip Kit. Down the line: Front/Rear ARB Lockers w/ OBA. 4.56 Gears
    FWIW-Gadget is dealing with some personal issues right now- since prior to the holiday. He is in the office for the next couple days to tie up what he can but will be out again after that.
     
  7. Nov 29, 2010 at 7:17 AM
    #27
    chilidogrc

    chilidogrc Play stupid games, win stupid prizes

    Joined:
    Aug 22, 2009
    Member:
    #21561
    Messages:
    2,546
    Gender:
    Male
    First Name:
    Rodrigo
    San Diego
    Vehicle:
    05 AC Sport 4x4
    King RR Coilovers, FM 40, Allpro rear bumper, OME Dakar leafs, rear 5100's, Snugtop Rebel shell, Treadwright tires, Allpro apex front plate bumper, triple hella 700's, Blacked out headlights, CF hood, weathertech floor mats
    Im pretty sure Gadget isnt the ONLY one that works at URD. Doesnt anyone else over there know how to pick up a phone or return messages, or were they all doing the T56 swap as well? Im not saying they are a bad company, as their reputation exceeds them on the forums.
     
  8. Nov 29, 2010 at 7:20 AM
    #28
    NumNutz

    NumNutz One of the original 7928

    Joined:
    Jul 14, 2008
    Member:
    #7928
    Messages:
    4,739
    Gender:
    Male
    First Name:
    Nick
    Meridian, MS
    Vehicle:
    Big Pimpin
    Lots.
    Gadget is pretty much the ONLY one. He owns, operates, tech support, everything. I think he might have one person for sales but I'm not even sure on that.

    X2. He's going to do his best. Forum members that deal with him personally know he puts 100% into his business.
     
  9. Dec 1, 2010 at 10:29 AM
    #29
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

    Joined:
    Dec 17, 2008
    Member:
    #11677
    Messages:
    7,966
    Gender:
    Male
    First Name:
    Joe
    NJ
    Vehicle:
    05 Tacoma TRD Sport
    stock, for now
    Let me just say something..the guy i work with orderd his headers 5 weeks ago..just
    Called urd and they told him they are being shipped for 5 weeks. Id be pissed too
     
  10. Dec 2, 2010 at 3:16 PM
    #30
    ironman_jon

    ironman_jon Well-Known Member

    Joined:
    Sep 21, 2009
    Member:
    #23116
    Messages:
    1,052
    Gender:
    Male
    First Name:
    Jonathan
    Vehicle:
    Prerunner Sport
    URD TCAI Wicked Flow 18" 2 10in alpine type r 1500 watt amp MB 72 matte black Custom Bumper Debadged Glassworks fenders McNeil bedsides Helix TB Spacer Intake Manifold Spacer Custom Roof Rack 5x 55w HID SK2 projectors 55w DDM 5k Bulbs Camburg Long Travel Fox Coilovers
    I personally talked to gadget on Monday and he said that he had a pallet of headers that were being shipped I'm about ready to put my order in for a set now! he did state that he was heading out on to attend his moms funeral ......i understand that you have been waiting for 5 weeks but considering the circumstances.... patience is a virtue;)
     
  11. Dec 3, 2010 at 6:50 PM
    #31
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

    Joined:
    Dec 17, 2008
    Member:
    #11677
    Messages:
    7,966
    Gender:
    Male
    First Name:
    Joe
    NJ
    Vehicle:
    05 Tacoma TRD Sport
    stock, for now
    Understood..but the customer service should be able to tell you wether there in stock or not. I will sympathize for gadget in this rough time, but 5 weeks to not even have a set of headers shipped when the 1 day option was selected is outrageous. Surely he wasnt THAT busy 5 weeks ago.
     
  12. Dec 11, 2010 at 11:52 AM
    #32
    Gadget@URD

    Gadget@URD Well-Known Member Vendor

    Joined:
    Sep 12, 2008
    Member:
    #9183
    Messages:
    638
    Southern Maryland USA
    Vehicle:
    URD Supercharged XRunner

    I try to keep everything I can in stock at URD so I have complete control over shipping. Lately Thorley has been having some serious problems in production and have not been able to keep up with my orders and keep URD supplied with product.

    If I do not have the item in stock and get an order a message is sent to the customer of the status and projected ship date. He can choose to wait or cancel the order.

    Where the problem comes in is that Thorley provides URD a date when they will have product to me and I pass that info on to the customer as it is the best info I have. The problem is somethings the dates Thorley gives URD is a bit off.

    So to save time I sometimes ask Thorley to drop ship product directly to the customer as soon as the product comes out of production. This saves about a week transit time it takes the truck freight to come to me for me to ship it.

    Generally I hate drop shipping anything as I loose control of the shipping and when they do not get it out when they say they will the customer gets upset and makes me look like a chump.

    Unfortunately, because of the production problems at Thorley this is the best I can do for the customer.

    When you say I am giving nothing but BS to the customer I am only passing on the best info I have from the manufacturer about their production status and expected ship dates. I never purposely miss lead anyone, but there are things I just don't have control over.

    If you chose to wait until the item is actually in stock, you may never get it as orders are filled in the order they come in and many times the entire production run is sold waiting shipment before the run is completed.

    I can tell you that I have most all of the headers in stock right now and can ship right away on most everything. Can't say how long that will last.

    Currently except for just a couple of orders, all the back orders on everything is caught up.

    We get about 100 emails a day and do our very best to get to all of them within 24 hours, but sometimes it is a bit longer. I hear complaints that we never answer some customers and when I get them on the phone I find that they are not using the correct email address or for some reason they just don't get to us.

    We also get a high volume of phone calls and I am generally on the phone all day long. If we don't answer please leave a message and when doing so speak clearly and repeat the phone number. If we can't understand what you are saying we can't return your call.

    I will say that I missed a few calls during the SEMA show and then got very sick when I got back and there were a bunch of calls that just did not get returned and I am sorry about that.

    If you call and get an electronic message saying I will call you back in a few minutes, please don't keep calling back every 3 seconds. I am on the phone with a customer and those missed calls get stacked in a que and are returned in the order that they are received just as soon as I end the call I am on. This is all computer driven.

    What does happen sometimes is a customer will call 15 times in one hour and send 10 emails in the same hour then jump right on the Internet saying they can't get a hold of anyone at URD. Like give us a chance...

    Keep in mind we are a very small company and always do our very best to keep the customers as happy as possible.

    G
     
  13. Dec 13, 2010 at 7:41 AM
    #33
    Shaydog

    Shaydog Got the itch!

    Joined:
    Apr 22, 2009
    Member:
    #16288
    Messages:
    56
    Gender:
    Male
    Raincity BC
    Vehicle:
    08 DblCab 4x4
    OME885's, Toytec Top Plate Spacers, OME N140S, OME N182, TSB AAL's. 265/75R16 Interco TrXus MT's, IGGEE Seat Covers, Bed Mat, Tow Pkg, LEER Legend Cap, Pop-n-Lock, Hi-Lift with custom bed rail mount, Window Vent Visors. Grillcraft, Daystar Driving Lights.
    I had great customer service from URD on the phone. My purchase was shipped in 5 business days from the East Coast USA to the West Coast of Canada. No complaints here.

    Pick up the phone. You'll get a more informative response and feel better about your purchase.
     
  14. Dec 13, 2010 at 7:37 PM
    #34
    bragado

    bragado Member

    Joined:
    Dec 4, 2010
    Member:
    #47143
    Messages:
    10
    Gender:
    Male
    ill
    Vehicle:
    08 toyota tacoma
    I guess this would be a good time to ask, how is you clutch and TOB kit stock at time Gadget??
     
  15. Dec 13, 2010 at 8:03 PM
    #35
    Gadget@URD

    Gadget@URD Well-Known Member Vendor

    Joined:
    Sep 12, 2008
    Member:
    #9183
    Messages:
    638
    Southern Maryland USA
    Vehicle:
    URD Supercharged XRunner
  16. Dec 13, 2010 at 8:14 PM
    #36
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

    Joined:
    Dec 17, 2008
    Member:
    #11677
    Messages:
    7,966
    Gender:
    Male
    First Name:
    Joe
    NJ
    Vehicle:
    05 Tacoma TRD Sport
    stock, for now
    I understand things happen..I have ordered sensors from URD before without a problem.
     
  17. May 3, 2011 at 8:55 PM
    #37
    anethema

    anethema Well-Known Member

    Joined:
    Feb 25, 2011
    Member:
    #51833
    Messages:
    987
    Gender:
    Male
    First Name:
    J
    Dawson Creek,BC
    Vehicle:
    08 TRD OR Access cab 4x4
    ARB Bumper,OEM Roof rack modded for access cab, Allpro Rock Sliders,Icon Adjustable coilovers,More Tie Downs in bed, Firestone Airbags in rear,Block heater
    I have also had great service from URD. I know this thread is a few months old, but just wanted to leave that here to remind people.

    Just as a suggestion Gadget, if you have a non stocked item, do not charge the credit card until such time the item ships. Not that I'd care but makes some antsy.

    Anyways, great service from URD to me.
     
  18. May 3, 2011 at 9:08 PM
    #38
    Sproulesxrunner

    Sproulesxrunner Well-Known Member

    Joined:
    Oct 27, 2010
    Member:
    #45328
    Messages:
    532
    Gender:
    Male
    Canada
    Vehicle:
    08 Xrunner
    Too much for TW to know
    I think this is outrageous.... all this bashing on Gadget. I've bought a couple items off of him with no problems at all.

    If you are talking about waiting for the headers, did you purchase them in the group buy? If you did I'm sure that is a reason why you have to wait 5 weeks. Thorley can't make 100 headers in different tacoma, tunda etc sizes in a couple of weeks.

    G has been great, even through emails. He has answered all of my questions... even all of my dumb ones haha.

    When I ordered my TCAI, he was missing a mount or something but right after I ordered it he had an email that said it was on backorder and had the part in within the week.

    Simply put - G and URD are great. If your having problems you should take the time to realize how hard it is to modify your own vehicle, and own your own company.
     
  19. Sep 19, 2011 at 12:50 PM
    #39
    Lrev

    Lrev Member

    Joined:
    Mar 1, 2011
    Member:
    #52126
    Messages:
    11
    Gender:
    Male
    Orange County CA
    Vehicle:
    10 taco double cab 4x4 off-road
    Work in progress
    +1 for URD i have ordered a few things from gadget and have called and emailed him before and had responses to both no complaints here thanks for mil discount and great quality products
     
  20. Sep 20, 2011 at 12:04 PM
    #40
    Voodoo Rufus

    Voodoo Rufus Well-Known Member

    Joined:
    Jul 3, 2009
    Member:
    #19255
    Messages:
    319
    Gender:
    Male
    First Name:
    Jason
    Bakersfield, CA
    Vehicle:
    07 Sport Indigo Ink DCSB 4WD
    Weathertech floorliners, Cravenspeed antenna, Redline elite hood struts, RollnLock, Satoshi, CBI sliders, Icon/Dakar suspension, rear sway bar, Konig CountersteerX 17 with Kumho Road Venture SAT 265/70-17 tires
    Ordered spark plugs Sunday and they Shipped on Monday. As long as they arrive in one piece I'll be a happy first time customer.
     
To Top